ADARSH KAUSHAL

***** ********* ***,

Bakersfield, CA 93311

661-***-****

ad2b6k@r.postjobfree.com

Summary

• 3 years of experience as a Licensed Sales Producer with Allstate.

• Passed the Mortgage Loan Originator exam on 11/20/2023. NMLS# 2539200.

• 15+ years of experience with computer hardware and peripheral hardware components, assembling and disassembling computer systems and peripherals.

• 12+ years of experience writing keywords targeted power content and technical content targeted to search engine traffic.

• Designed content strategies in order to organize rich content delivery to clients.

• Experience with PHP based content management systems such as Wordpress, Joomla and Drupal for publishing power content.

• Experience with SEO (Search Engine Optimization) of web pages, enhancing the quality of content while staying focused to keywords.

• Extensive experience with affiliate marketing and managing affiliate programs with major affiliate marketing networks such as Commission Junction, ShareASale, Avangate, Linkshare and more.

• Good Communication, Analytical skills and Interpersonal skills, ability to learn new concepts.

• Skilled at accessing client needs, working in a team, suggesting ideas that enhance Efficiency and Maximize Performance

TECHNICAL SKILLS

Insurance Licenses : Property and Casualty

: Life, Health and Accident

MLO License : NMLS #2539200 (Exam passed on 11/20/2023) Operating System : Windows 98/XP/NT/2000/2003/2008/2010/2011 Desktop Apps : AMS360, Microsoft Office and Photoshop Web Technologies : HTML, CSS, PHP and AWS (Cloud Technologies). Expertise : Content Strategy, Content Writing, SEO, SEM, SMM PROFESSIONAL EXPERIENCE

Licensed Sales Producer (Allstate) Aug 2020 – Feb 2023

(13 Insurance Services. 10606 Hageman Rd, Ste B6, Bakersfield, CA 93312) Responsibilities:

• Prepare quotes and perform closing of all prospective sales leads.

• Administer all leads and perform sales calls to facilitate more accounts.

• Prepare all policies for sales procedures in coordination with both internal and external clients.

• Maintain knowledge on all underwriting and rating plans and ensure compliance to same.

• Develop all required sales documents and sign all documents as per requirement.

• Ensure adherence to all policies and procedures and maintain knowledge on all new products in organization.

• Coordinate with customers to manage all expiration dates for policies.

• Collaborate with customers to maintain efficient pools of all referrals.

• Design efficient relationships with all customers and ensure compliance to all production requirements.

• Prepare and update all sales records on monthly basis and submit to office manager.

• Prepare and assist in all prospective sale campaigns.

• Administer all prospects and prepare and send solicitation letters to same and design all procedure manuals for same.

Technical Content Writing Sep 2006 – July 2020

(Self Employed)

Responsibilities:

• Strategized content to examine and analyze the site structure and to improve SEO and navigation and increase the engagement of website visitors.

• Assisted with efforts to improve the website user experience by crafting help text, explanatory text and instructions for specific processes.

• Contributed to the creation of content for other digital and print communications efforts by writing or editing stories, articles, interviews, promotional copy and email marketing messages.

• Ensured that material developed is factually and technically accurate, as well as interesting and engaging

• Entered data from source documents into prescribed computer database, files and forms.

• Monitored trends, best practices, emerging technologies, and risks.

• Recorded pertinent internal and client conversations on content writer activities that enhance the client’s experience.

• Used site manager tools to publish content and maintain professional looking web pages per the company’s stylistic guidelines.

• Worked in conjunction with SEO analysts to synchronize content and other optimization strategies to drive more relevant traffic to clients’ websites.

• Wrote and edited a wide variety of website content in a clear, engaging and conversational style to appeal to website visitors and motivate them to take desired actions.

• Wrote feature articles, news blogs, and other original online content that engages readers with clear, captivating and conversational language.

• Wrote original informative, interesting and SEO-rich content for clients’ websites, including landing pages, blog posts and press releases.

Environment: Blogging platforms, Web communities, Social media platforms. Dell International Services, India Jan 2005 – Aug 2006 Role: Sr. Technical Support Associate

Responsibilities:

• Responsible for providing phone-based technical support for Dell Client products.

• Assisted customers in determining problems, and provided resolutions on technical and service problems.

• Responsible for customer satisfaction through effective handling of customer problems.

• Ensured proper escalation procedures are followed.

• Performed assigned functions according to standardized policies and procedures.

• Provided second-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools.

• Used troubleshooting techniques and tools to identify technical defects/issues with Dell products.

• Actively supported the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.

• Maintained knowledge of Dell's product line and service offerings along with future industry products and technologies.

• Attended required technical training sessions and made effective use of assigned lab time.

• Complied with schedule adherence to ensure overall service level targets are achieved.

• Identified and provided input on unique or recurring customer problems. Environment: Dell Computer Hardware and Peripherals GE Capital International Services, India Nov 2003 – Nov 2004 Role: Process Associate

Responsibilities:

• Developed metrics to measure process effectiveness.

• Entered production data into a database for further analysis.

• Analyzed production data to determine potential areas for improvement.

• Collaborated with production employees to gather feedback regarding the production process.

• Created and delivered presentations to management regarding suggested improvements.

• Ensured compliance to quality regulations and maintain effective relationships with clients.

• Monitored all data entry operations and ensured compliance to timeframe. McDonald’s, South Melbourne, Australia Dec 1999 – Aug 2003 Role: Crew Member and Crew Trainer

Responsibilities:

• Taking customer orders and preparing food as needed.

• Checking food holding temperatures to ensure food safety compliance.

• Ensuring that all associates are aware of new promotions.

• Making sure customers get a fast, accurate and friendly experience every visit.

• Awarded “crew member of the month” for several months.

• Awarded “crew member of the quarter” for exceptional work.

• Managed shifts and trained new joining crew members in cooking, cleaning and customer service. Education:

3 years Diploma in Civil Engineering (Thapar Polytechnic, Patiala, Punjab, India) (1996 – 1999) Year 12 (P.S.E.B., Patiala, Punjab, India) (1994 – 1996)

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