Andreeka Buchanan

Commercial Underwriter Advocate

Grand Rapids, MI 49505

ad2b5z@r.postjobfree.com

616-***-****

I would like to obtain a position with in a company or organization that allows me to build upon my experience but continue to learn and get better at the same time. I feel as if my time at Lacks was instrumental in my growth as a young professional and I appreciate the opportunities I was afforded while there but am ready and eager to take on life's next set of challenges. I have spent time in the office setting of manufacturing and also retail. I have a natural ability to build a rapport with those I work with but at the same time I understand the importance of attention to detail. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Commercial underwriter Advocate

Farmers Insurance Group - Grand Rapids, MI

March 2020 to Present

Analyze clarify and resolve intermediate policy and account related questions/transactions from internal departments and agents. -Objectively validates information provided for New Business, Endorsements and Renewal transactions within defined scope of discretion. -Computes rates and premiums (including premium refunds) and selects the appropriate declarations, coverage forms, exclusions and optional coverage in order to complete a policy.

Customer Care Representative

Spectrum Health - Kentwood, MI

August 2018 to Present

Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc. Scheduling patients or new patients appointment. Helping with finding a primary care provider Sales Support Representative

Charter Communications - Walker, MI

October 2014 to August 2018

I am often the first person a customer speaks with when calling about new services. I take pride in being able to be personal and profession. And building a rapport with each customer in the beginning of a call is a good way to ensure a positive outcome for all parties involved. In an effort to keep the company's costumer happy I often begin each call with a brief, complimentary greeting. Remaining positive throughout the call is always a goal even when some customers choose not to. It is very important to be able to multitask. Entering information correctly, while remaining attentive to the conversation and not being detracted can be a task at times but it's something I enjoy. I'm currently in the top 5% sales rates of my call center.

Production in Manufacturing

Lacks Enterprises - Grand Rapids, MI

November 2010 to October 2014

November 2010-October 2014

I was originally hired at the Plastic Plate facility on Monroe in downtown Grand Rapids, as a general labor worker. Known as RUIPA( Racking,Unracking,Inspecting & Packaging.) RUIPA workers or on the floor doing basic skill jobs. During my time at Lacks I applied and obtained many different job titles. Shortly after my time there, I became a certified Trainer. This proved my ability to do a job well and train other to do so. I was also responsible for carrying out multiple other responsibilities. Plant Tours and Safety walk troughs for new employees and visitors from other companies. I also was apart of helping out with the hiring process with new employees. Providing Information on weather or not the employee was a good fit for the job. Also giving opinion on where the employees would be a good fit. eventually became the 2nd Shift Quality Supervisor. The Q/A department is differs from RUIPA areas. It involves more attention to detail. Often a second or third opinion is require to insure our costumer gets the quality they were accustom to. We are were literally the last line of defense when it comes to defects and weights, thousands of dollars can depend on a scratch or nick that is only a fraction of an inch or a weight that is 1 thousandth of a gram outside the boundary or standard. This gave me the opportunity to act in a supervisor role, I take pride in my ability to lead others but also be a part of a team. As both a trainer and quality lead I was able to lead by example but still work side by side with my employees. night supervisor

DR. OIL INC

June 2008 to November 2009

I was responsible for the everyday operations and up keep of the stare and station. Stocking shelves and operating the cash drawer and Michigan lottery. This while performing my task but also providing customers with extraordinary service on a daily basis. Assisting in the placing of orders

JC PENNY CATALOG

April 2007 to June 2008

April 2007-June 2008

Customer service placing and receiving calls and answering customer questions and concerns. Assisting in the placing of orders. All while promoting a good work environment and providing great customer service.

Education

High school or equivalent in Basic

Creston High School - Grand Rapids, MI

September 2002 to June 2006

Skills

• Customer Service

• Desktop Support

• Call Center

• Salesforce

• EDI

• Customer Care

• Customer Support

• CSR

• Student

• Live Chat

• Cold Calling

• Sales Support

• Underwriting

• Help Desk

Certifications and Licenses

Drivers License

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