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Project Manager Customer Service

Location:
Corpus Christi, TX, 78401
Posted:
December 30, 2023

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Resume:

Jorge A Montiel

**** ****** *** **

Corpus Christi Tx 78418

760-***-****

Skills

· Over 17 years experience managing 20 plus people on large residential & commercial projects.

· experience using automated services, Proprietary software and computer programs.

· professionalism, honesty, integrity

· Bilingual both English and Spanish; ability to read, write and speak fluently

· Provides excellence in customer service; ability to address needs timely and efectively

· Experience with face to face customer service, Subcontractors, management and possesses excellent team player skills

· Fast learner with the ability to adapt to ever changing environments with ease. Professional Experience

Elements Hospitality

Project Manager/supervisor

April/21-octubre/23

•manage all commercial job sites on time

Sharing resorts renovations interior and exterior work

•keep communication with Insurance Adjusters, Estimators, resort managers at the job site to make sure work was completed on a timely matter and according to plan.

•Manage demo work on-site

• Placed supplies inventory to ensure supplies were available for the complete job duration

• Submit all records into the company database and update estimators when changes orders and special clients request.

• Manage renovations materials orders, & monitor equipment,

• Schedule any subcontractors to complete jobs.

• schedule, any furniture, electronics and trash pick up accordingly

• Submit labor hour’s reports, OT reports, Clients change orders, subcontractors’ estimates, change orders & invoices.

GCA Renovations LLC.

Project Manager/Owner

Dec/2020-APR/2021

• Face to face interactions with Clients, Insurance Adjusters or Estimators at the job site to create estimates for Residential & Commercial renovations.

• Manage Oce and up to 20 temps depending on work demand.

• Placed supplies inventory for the company to ensure supplies were available for all jobs.

• Submit all records into the company database and update estimators when changes orders and special clients request.

• Manage demolition work, renovations, materials ordered, & monitor equipment,

• Schedule any subcontractors to complete jobs.

• Schedule any New residential & commercial jobs accordingly.

• Submit labor hour’s reports, OT reports, Clients change orders, subcontractors’ estimates, change orders & invoices.

CW Painting LLC

Project Manager/ Oce Manager

FEB/2018-NOV/2020

Project Manager

• Meet up with Clients, Insurance Adjusters or Estimators at the job site to create estimates for General Construction

( painting, decks, wall covering, drywall ) jobs and additional work needed.

• Manage Oce (20 People Full time employees) and up to 20 temps depending on work demand.

• Placed supplies inventory for the company to ensure supplies were available for all jobs.

• submit all records into the company database and update estimators when changes and special clients request.

• Manage demolition work, monitor equipment, residential and commercial painting jobs, front and back deck building, drywall installation and wall covering jobs.

• Schedule any subcontractors to complete jobs.

• Submit labor hour’s reports, OT reports, and subcontractors’ estimates. 2017 - 2018

Rainbow international

Escondido CA

Project Manager

• Meet up with Clients, Insurance Adjusters or Estimators at the job site to create estimates for weather damage,pack outs, fire jobs and additional work needed.

• Manage Water Restoration department (8 People Full time employees) and up to 16 temps depending on work demand.

• Placed supplies inventory for the company to ensure supplies were available for water damage jobs/fire jobs.

• Submit all records into the company database and update estimators when changes and special clients request.

• Upload information to the main shares for company supervisors and estimators with client’s information and photos.

• Manage demolition work, monitor equipment, fire cleanings, thermal fogging and pack outs and pack backs.

• Schedule any subcontractors to complete jobs.

• Submit labor hour’s reports, OT reports, and subcontractors’ estimates. 2011 - 2017

Servpro

San Marcos, CA

Water and fire Restoration

Contents Division Manager

• Meet up with Clients, Insurance Adjusters or Estimators at the job site to create an estimate for pack out.

• Manage contents department (15 People Full time employees) and up to 20 temps depending on work demand.

• Placed supplies inventory for the company to ensure supplies were available for water damage jobs/fire jobs.

• Submit all records into the company database and update estimators when changes and special clients request.

• Upload information to 2 diferent main shares for company supervisors with client’s information and photos.

• Manage pack out, pack backs, fire cleanings, thermal fogging and vent cleaning at client’s house.

• Schedule any subcontractors to complete jobs.

• Submit labor hour’s reports, OT reports, and subcontractors’ estimates. Keep track of all contents and SQFT of contents per client for billing purposes.

2010 - 2011

Teletech – 3rd party for DISH NETWORK

Tier 3 Technical Support Representative (call center)

· trained waves of 30 new agents every 3 months.

· providing Tech Support training for internet, phone, TV with any connection issues, none functioning product, connecting and resetting remotes, receivers, changing IP addresses and more.

· Training on supported billing questions, programing, assisting with upgrades, cross-selling, etc.

· Ranked top 10 out of 100’s of agents due to servicing skills.

· Heavy account documentation and reports on agents progress. 2005 - 2010

France and Company

Wenatchee WA Water and Fire Technician

· Water and Fire Restoration Technician/Inventory specialist Assisted with any water and fire restoration work needed.

· Performed construction and inventory control; gutted the job site, inventoried product needs, restored items damaged and put everything back in the home after the restoration was complete.

· Entered all inventory needs into the company database ensuring products were available for the jobsite. 2002-2005

Stemilt Growers

Wenatchee WA Quality Control Supervisor

· Reviewed initial orders, scheduled orders into the system, verified orders and performed QC on the product for shipping out to the customer.

· Performed QC fruit grades for shipping to international customers, computer reports, fruit schedules to be packed for orders, picked up samples from orchards all around Washington State, and took care of orders to be shipped to ensure they meet customer requirements.

UNAM - Mexico City, Mexico

Masters Computer System Engineer

AA UNAM - Mexico City, Mexico

Foreign Language

Wenatchee Valley College

Wenatchee, WA

GED Diploma

Corpus Christi Texas

Del Mar College

CST Certification

PACT Training

National Association of Home Builders



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