Marquez Richards

Houston, TX ***** • 713-***-****

ad2b51@r.postjobfree.com

Account Manager Customer Success Profile

Multi-faceted professional with a passion for videography, creativity, innovation, and customer success.

Diversely-skilled Account Manager with expertise in account management with history of work in New home sales, telecommunications, Residential energy, event planning, interior design, and professional videography. Dedicated to excellence and producing exemplary results from preparation of strategic business planning and increasing productivity month after month . Skilled in marketing, brand representation, creative leadership, and innovative campaign development that positions companies to draw in new business. Additionally, dedicated to client success, boosting business retention, managing a portfolio effectively, increasing brand trust, and heavily contributing to helping clients achieve their objectives.

Core Competencies

·Account management

·Client escalations

·sponsorship contracts

·Intention / Vision

·Strategic sales & Business planning

·Project management & Marketing

·Client Retention & Success

·Private / Corporate Events

·Business Support

·Marketing / Promotions

·Key Brand Messaging

·Project Management

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Education

Bachelor of Psychology, Personality and Motivate Assessment University of Houston, Houston, TX

Double major in Communications of Spanish Language Verbal Philosophy

Associates of Arts, Sciences and Liberal Arts Lonestar Cy-Fair College, Cypress, TX

Associates of Arts with an emphasis on Philosophy, and Bio-Science Studies

Professional Experience

CAF MANAGEMENT, Houston, TX May 2022 - Present

Leasing Agent, Community Outreach, 2022 - Present

As the lead leasing agent, I am responsible for finding, promoting, and working within budgetary constraints and requirements for tenants to rent commercial or residential properties on behalf of a landlord or property management company. .We utilize our knowledge of the local real estate market as well as processing local market surveys to provide prospective tenants with information about available properties, show them around the properties, and help them understand the leasing process. In addition we are required to handle lease negotiations, collections of security deposits, and the completion of lease agreements and assisting renters on how navigate the leasing process smoothly and efficiently.

Additional responsibilities include ensuring that rented properties are well-maintained and in compliance with local, state, and federal laws and regulations, ensuring that our property has reliable, long-term tenants. Averaging approximately 10-15 new move in’s a month allows me to be resilient in the process of keeping up with multiple applications and handling personal time management professionally.

·Greeting prospect & identifying their needs while touring them through our community and informing them of the benefits of our location. Leveraging our specials to create urgency, creating profiles and calendar reminders to remain in contact to entice them that this is THE place to live

·Guide and influence community of new rules and regulations as the takeover company of a 432 unit complex

·Showcasing and demonstrations 3 different tiers/upgrade styles to choose from, for 6 different floor plans

·Managed customers through credit and financial approval stage, bi-weekly updates on the status of renovations, and continued guidance into the completion

·Leveraging the advantages of being able to select the right style or “trim” where customer don’t have to sacrifice square footage in order to get what they want, or need.

·Maintaining, processing payments/deposits and calculating pro-rated move in amounts

· budget consulting, payment planning, apartment tours all a part of maintaining communication for prospects and approved new residents

·Planned & Developed marketing campaigns to enhance the company’s vision of successfully participating in a community takeover: created videos and sharable content to send virtual tours to prospects

·Handled and directed transfers, renewals, 60 day notices, maintenance orders, and shopped the competition with weekly market surveys, and property reports.

REVERENT WEDDING FILMS, Houston, TX November 2022 - April 2023

Video Editor, Video Shooter, Jr. Filmmaker, 2022 - 2023

At Reverent we create Timeless Cinematic Wedding Films for Texas or Destination Weddings. Reverent Wedding Films is a team of professional wedding videographers who capture the moments important to you and create for you an intentional, authentic, and emotional wedding video Job responsibility includes traveling and being in full attendance in Houston, Dallas/Fort Worth, Austin, New Braunfels, San Antonio, and many more surrounding cities for destination weddings. Our award-winning videography team and event coordinating company ’s goal is to give clients a timeless wedding video that they enjoy watching over and over again.

·Work with existing vendors, coordinators, photographers as a secondary videographer

·Editing, sorting, storyboarding and creating timeless memories as video editor.

·Built strong relationships with lead shooter and trainee to be lead shooter

·Schedule for wedding shoots are typically weekends only + Training to be Lead shooter

·Understanding of fundamental camera functionality and cinematography skills

·Worked as a functional assistant to all parties involved the day of the wedding to ensure that remarkable memories are created

·graphic informational informative information for

·Editing, sorting, storyboarding and creating timeless memories as video editor.

·Built strong relationships with lead shooter and trainee to be lead shooter

·Schedule for wedding shoots are typically weekends only + Training to be Lead shooter

·Understanding of fundamental camera functionality and cinematography skills

·Worked as a functional assistant to all parties involved the day of the wedding to ensure that remarkable memories are created

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Q/R PHOTOGRAPHY PRODUCTIONS, Houston, TX 2019 - Present

Account manager Logistics Coordinator, 2020 - Present

Serve as an integral source of ongoing account support for start-up companies by delivering exceptional & personal services on and off site for private clients who book medium to large scale photography and videography productions. Relationship building, organizational time planning, and listening to client needs allows this position as an account manager open, productive communication as primary point of contact, cutting-edge marketing campaigns, resulting in new business for clients. Exhibit diversity by capturing video at weddings, parties, dinners, and corporate functions. Increase client success and satisfaction by consulting with them on customized packages, videography and photography services, templates, branding, and their overall objectives.

·Successful campaigns led to repeat business that accounted for over 30% of revenue

·Drive new business by prospecting for potential new clients; maintain high retention with current clients.

·Built strong relationships for cohesive collaboration with future client accounts to nurture and manage.

Account manager +retention & logistics Production Assistant, 2019 - 2020

Positioned as the ‘right hand’ for the Chief Executive Officer (CEO) of the Houston Flower Wall Company, Sparkle Events, and Celfie Booth Company. Trusted to spearhead event planning including logistics coordination, planograms, timeline development, and successful execution. Well known for top-tier ‘Contentography’, and designated as a reliable photographer for compelling online marketing campaigns for start-up organizations.

·Displayed videography expertise at private event including birthdays, quinciañeras, and baby showers.

·Established trust with loyal customers; earned good reviews and leads for new business from current clients.

·Thrived within a fast-paced environment and excelled while managing several event elements simultaneously

ROOMS TO GO, Houston, TX 2018 - 2019

Interior Design Account Coordinator

Oversaw interior design projects by calling on finely-tuned creativity and innovation to achieve aesthetic appeal. Added insight and direction at all stages of projects including Account management, client management, consultations, needs assessments, logistics planning, project management, and timely completion. Supervised design projects for both private and public spaces. Increased convenience by scheduling based on client availability. Headed product acquisition based on client specifications.

·Daily meetings on progress and strategic planning & negotiation skill building with management teams

·Account management of nurtured accounts, over $1.2 Mil of sales revenue generated annually

·Streamlined open communication with prospective and existing clients to ensure all needs were met.

·Maximized customer satisfaction and overall appeal by offering a wide range of creative designs and setups.

·Budgeting of accounts to ensure diversity in clientele via CRM software

·Consistently exceeded expectations; earned 125% to goal and a monthly quota of $85K as #2 in the company.

GENUENT WILLIS GROUP, Houston, TX 2015 - 2018

NRG Reliant Residential Electricity Account Management Specialist

Brought awareness of electricity and security services to the competitive real estate industry through solid marketing initiatives and key brand messaging. Key Role includes account management of over 100 residential accounts for electricity renewals, realtor referrals, and new customer acquisition. Improved campaigns by implementing innovative strategies, building industry relationships and networks, and evaluating budgets to integrate proper cost controls. Proficiently navigated Adobe Creative Suite (Photoshop, Illustrator, InDesign, and Lightroom) to enhance the quality of finished projects.

·Improved team performance for 3 teams of realtors and real estate professionals.

·Facilitated open lines of communication during meetings to set expectations and ensure quality.

·Equipped teams at ReMax, Keller Williams, and Berkshire Hathaway with insights on improvements.

·Daily task was to gain trust of team of realtors and manage a rewards account for each referral they send to me

·Managed to call, sell, and educate new homeowners about electricity costs and close deals

·Retention of clients by reaching out for renewals, presenting perks, or self-generated clients

·Managed over 100 accounts for both homeowners and realtors alike

·Cut electricity and security cost for homeowners by 20% on average

APPLE Houston, TX 2017 - 2018

Technical Specialist & Product Support

·Facilitated daily Technical Appointment for small business development and individual growth

·Managed re-occouring clients on mechanical and technical aspects of apple devices

· Worked to enhanced business-related tasks and effectiveness with complimentary counseling workshops

·Receiving empathetic feedback and sharing analytics with management teams to continually improve customer satisfaction

·Remaining knowledgabe of latest news. Training, on-site repairs, & Operating System Restoration

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AT&T CORPORATE MOBILITY, Houston, TX 2013 - 2015

Account Management Specialist

·Exceded quota 12 consecutive months by utilizing sales stratagies

·Managed re-occouring clients on mechanical and technical aspects of apple devices

·Collaborated on sale strategies and coordinate quotes and sales while adhering to corporate campaigns

·Relatable, understandable, and innovative ways of communicating to build re-occurring revenue

·Data/cloud Retention & Solution briefings; Product integration Digital Life Home Security Sales, Cable & Internet Packaging

·Ability to tactfully communicate company initiatives and future plans (merger and acquisition of DirectTV)

BEST BUY GEEK SQUAD, Houston, TX 2009 - 2013

Assistant Manager & Technical Education Agent

·Lead / manager’s assistant of Home Theater and sales trainer for revenue intensive services

·Worked directly with store manager and GM to select and train new candidates for staffing and onboarding

·Held and presented weekly sales meetings and presentations to continually improve selling strategies and skills

·Certified in computer, home theater +Audio, Geek Squad, & data consulting, budget consulting and in-home office sales

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