Customer Service Administrative Assistant

TRUDI ALFORD

713-***-**** · *****.******@*****.*** · 11010 South Falls Terrace, Houston, TX 77095

SUMMARY

Highly motivated professional offering extensive experience within the Financial, Oil & Gas, Chemical, Legal, and Construction industries

Proven collaborative skills that allow for effective communication with clients, staff, and management within a team environment in various roles and responsibilities

Consistently achieves and exceed goals and objectives allowing benchmarks to be attained on a regular basis

Background includes heavy customer service, meeting planning, project coordination, client relations and Logistics

Effectively handles multiple workloads in fast paced and dynamic environments

Recognized for integrity, willingness to take on new challenges, as well as commitment to excellence in all endeavors

Administrative skills include international/domestic travel arrangements, meeting/event coordination, calendar management/scheduling, office management, corporate communications, reports/presentations, mail distribution, call management, invoicing, expense reports

EDUCATION & CERTIFICATIONS

Lone Star College Cy-Fair, August 2012 - 2019

Certified in Integrity Selling - Program Sponsored by AIM, November 2002

Certified in Project Management - Workshop Sponsored by AIM, October 2000

SKILLS

MS Office, Access, SharePoint, SAP, Lotus Notes, Taleo, CACTIS II, Solarc, ICE, Titan, eBuilder, Stratix

PROFESSIONAL EXPERIENCE

AVIVA METALS 06/21 to Present

Quality Claims Administrator

Research, prepare and process customer returns, defective materials

File internal claims

Responsible for material dispositions

Maintain database for quality customer claims

Process Quality Claims Reports (Non-Conformance Reporting)

Processing credits to customers, credit-less scrap allowance

Work with warehouse, sales staff

ERP Systems / Vouchering

Back up support

NATIONAL OILWELL VARCO 11/20 to 05/21

AP Utilities Specialist

Manage Master Spreadsheet for 23 ledgers for AP processing

Communicating with vendors on disconnect notices

Learning Systems for AP look ups

Clear Check Verification

Special projects for consumption reporting

Work closely with processors to ensure timely processes

Assist AP Department where needed

MEMORIAL HERMANN 09/18 to 08/20

Project Coordinator - Architectural & Design Construction

Assist Architecture and Construction department with administrative support as needed

Assist in creating and executing contracts for future projects

Assure projects run smoothly in every aspect

Process Invoices, quotes, contracts etc. through internal system (eBuilder)

Prepare all documentation throughout the project and keep in close communication with each project manager

Schedule and facilitate meetings as required

Assist in additional document control as needed

HARRIS COUNTY DEPARTMENT OF EDUCATION 05/18 to 06/18

Administrative Assistant (temp)

Assisting Program Coordinator with Grants for after school programs

Review all items of final report items via checklist

Typing in all responses into master spreadsheet

Assist in labeling and storing final reports along with RFP applications

RYDER FUEL SERVICES ENVIRONMENTAL & COMPLIANCE 2015 – 2017

Environmental Compliance Coordinator - Legal Department

Assisting Sr. Compliance Manager with Tier II Filings

Matching Invoices with Job Site Inspections

Assisting with Regulatory and Compliance for all Job Sites

Mailing out Permits, Certificates and Reports

Scanning Documents into Cross Forms, Titan

Assisting with Annual and Monthly Inspections

Heavy Data Entry, Filing, Copying, Scanning

Dispatching Monthly Inspections

Managing Designated Operators Program

Preparing Compliance Pre-Inspection Packages

Scanning Invoices with Backup for Payment

Uploading Documents to Location Specific Folders

Special Projects as needed

BAKER HUGHES 08/14 – 12/14

HR Coordinator (Contract

Onboarding for offers made to candidate in Taleo recruiting and on-boarding

Initiating background checks and drug testing

Corresponding with candidates regarding paperwork

Entering candidate information into SAP

Research on testing and documents portals

Heavy data entry on spreadsheet

Heavy communication with HR business partners, recruiters and hiring managers

Scheduling new hire orientation

Closing candidate Files

BP International (Contract) 02/13 – 06/14 Administrative Assistant - Group Audit 05/14 – 06/14

Group Audit - training event set-up with Houston Hotel

Produce training materials and literature for the Houston events

Coordinating with Sunbury Office regarding attendee list

Printing of name badges and table tent cards for each session

Support the sessions / setup of the sessions / handouts

Coordinating with hotel manager to ensure venue and menu are arranged

On-Site Coordinator

Administrative Assistant II - Regulatory Compliance & Environmental (GoM) 03/14 – 05/14

Assist RC&E Team coordinate travel, lodging, transportation needs

Onsite/Offsite meeting logistics - securing conference rooms, sending meeting requests, preparing and distributing meeting materials, and ordering approved catering.

Assist the RC&E Manager and Team Leaders manage calendar, schedule meetings, and resolve calendar conflicts

Serve as owner of regulatory and environmental folders on the HSSE server

Use the shared folder management tool in My Service Centre to give access to folders

Technical support for team members such as spreadsheets, PowerPoint presentations, and other computer-related processes

Procurement of materials/services that will assist with maintaining floor integrity including raising work orders, IT requests, office supplies, and maintenance equipment for copiers, printers, and fax machines

Assist primary Administrative Assistant for Crisis Management/Emergency Response Team in all areas of keeping the Houston Crisis Center in a state of readiness

General office support includes updating documents organizational charts, distribution lists, coordination of office moves (including new hires, transferred employees, interns, and challengers), and handling mail (Fed Ex, certified letters, and courier services)

Code and mail invoices to Tulsa, OK

Generate check requests

Resolve late invoice issues/query unpaid invoices and follow up accordingly

Receive and process all US Coast Guard notifications including preparing payments of violations

Maintain environmental team files as per records management procedure and conduct inspections of file room to verify adherence to filing management system

Prepare and send files to offsite storage once their holding period expire

Team Assistant - PSCM (Procurement, Supply Chain Management) 12/13 – 02/14

Supports a team or one or more mid/senior-level managers

Continual contact with customers and executives

Managing projects, composing letters and reports, preparing/editing presentations, and recommending or making purchase decisions

Applies advanced computer skills including word processing, spreadsheet, and basic presentation or database applications

Aids in training for other administrative staff, may supervise other staff

Applies strong interpersonal skills, leadership, negotiation, analytical and problem-solving skills

Back-up support to executive and administrative assistants

Executive Administrative Assistant III - NAGP US Producer Services 08/13 – 09/13

Provided administrative support to Sr. VP and (2) VP’s

Heavy calendar management and calendars for conference rooms

Booked heavy travel arrangements for the department

Handled expense reports for Sr. VP and (2) VP’s

Distribution of shipments and packages

Assisted with catering for meetings

Ordered office supplies and business cards

Handled confidential information for the department

Assisted in accounts payables for marketing department

Back-up support to all administrative assistants on trading floor

Assisted with marketing events and venues

Confirmations Analyst - NAGP 05/13 – 07/13

Data entry into CACTIS II, Solarc, ICE

Query database reporting

Downloading history trades for reporting

Heavy spreadsheets management

Printing PDF Files

Research manual trade documents

Administrative Assistant II - GCRO IT&S 02/13 – 04/13

Provide administrative support to GCRO IT&S

Coordinate and manage calendars for conference rooms

Make travel arrangements, coordinating logistics

Distribution of shipments and packages

Assisting with catering for meetings

Order office supplies; taking inventory

Handle confidential information for the department

Back-up support to Sr. Administrative Assistant

DOW CHEMICAL 07/12 – 02/13

Administrative Specialist (Contract)

Provided administrative support for Hydrocarbons group and Supply Chain

Coordinated Outlook calendars and setting up meetings

Prepared expense reports for commercial managers

Booked domestic and international travel

Created excel spreadsheets

Distribution of mail and packages

Back-up support for Sr. Administrative Specialist

Contact this candidate