Customer Service Head Office
Resume:
GRACE DARKO BBA (HRM)
Email: ad2b3m@r.postjobfree.com Phone Number: 024*-******
MISSION STATEMENT
Professionally, to be known as a passionate and results-driven individual who seeks to use my acquired skills to improve the overall efficiency at my place of work. WORK EXPERIENCE
Public Relations Supervisor
Toyota Ghana Company Limited – Head Office – Accra, April 2021 – January 2022
Monitor advert placements via newspaper, TV and Radio
Monitor competitor advert placements
Identify advertising or sponsorship opportunities
Website enquiries handling
Assisted in the editing of periodic newsletters
Secretary to the Managing Director
Toyota Ghana Company Limited – Head Office – Accra, February 2021 – March 2021
Performed standard office procedures including scheduling appointments, processing mails, answering phone calls and ordering office supplies.
Handled confidential documents ensuring they remain secure at all times.
Coordinated travel arrangements, hotel reservations, draw itinerary and schedule appointments for executive personnel.
Arrange, participate and coordinated meetings for Managing Director.
Managed the day to day administrative duties at the Executive Office. Sales Support Staff
Toyota Ghana Company Limited – Kumasi, January 2019 – January 2021
Assisted customers who wanted to buy vehicles in purchasing one.
Worked on all documentation needed to make sales successful.
Served as a liaison between the sales department and the national sales and Logistics office.
Received and took inventory of all vehicles received by the sales department.
Kept records of customer details for the sales department GRACE DARKO BBA (HRM)
Email: ad2b3m@r.postjobfree.com Phone Number: 024*-****** Administrative Assistant
Toyota Ghana Company Limited – Kumasi, 2011-2018
Served as the Human Resource Personnel for Kumasi Branch.
Acted as the liaison between the Branch and the HR Office at the Head Office.
Filed and kept records of all staff at the Kumasi Branch.
Handled all correspondence at the Branch.
Managed all stationery supplies at Kumasi Branch.
Attended to customers at the service reception at Kumasi Branch Service Advisor
Toyota Ghana Company Limited – Kumasi, 2012
Received and took inventory of customers’ vehicles due for service
Updated customers on the progress of their vehicles during service
Made maintenance reminder calls to remind them of their upcoming service appointments.
Post-Service Follow-Up Officer
Toyota Ghana Company Limited – Kumasi, 2011-2012
Placed follow-up calls to service customers to find out how their vehicles are after the service
Collated data from feedback derived from follow-up calls from customers National Service Personnel
Toyota Ghana Company Limited – Kumasi (Service Reception), 2011-2012 Intern (Admissions Office, Registry, General Office) Christian Service University College – Kumasi, 2010 Intern (Internal Audit Department)
Kwame Nkrumah University of Science and Technology – Kumasi, 2009 GRACE DARKO BBA (HRM)
Email: ad2b3m@r.postjobfree.com Phone Number: 024*-****** EDUCATIONAL QUALIFICATION
BBA (Human Resource Management)
University of Ghana (Christian Service University College), 2013-2016 HND (Secretaryship and Management Studies)
Kumasi Polytechnic, 2008-2011
PROFESSIONAL QUALIFICATION
Post-Graduate Certificate in HR and Strategic Management Graduate Training Institute
SKILLS
Articulate
Proactive
Good Human Relation Skills
Innovative
Ability to work with minimal or no supervision
Proficiency in Microsoft Office Suite
Fluent in English and Twi Languages
Proficient in French Language
GRACE DARKO BBA (HRM)
Email: ad2b3m@r.postjobfree.com Phone Number: 024*-****** REFERENCES
JOHN NORAGU NNYERINYA
COLLEGE AUDITOR
COLLEGE OF HUMANITIES
KNUST
IDDRISU SEIDU
TOYOTA GHANA COMPANY LIMITED
HEAD OFFICE – ACCRA
EMMANUEL AFRIYIE
ADMINISTRATOR
CROPS RESEARCH INSTITUTE
KUMASI
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