KRISTI GRAHAM

PROFESSIONAL SUMMARY

Enthusiastic team player seeking a full-time position that offers professional challenges utilizing superior interpersonal and communication skills, as well as excellent time management and problem-solving skills. Offering demonstrated success identifying prospects and converting leads into customers. Detail-oriented, resourceful, organized and meticulous employee, ready to contribute to company success.

WORK HISTORY

Technical Services Sales Rep, 10/2018 - Current

Rise Baking CO.

• Provided comprehensive training for new hires, leading to a more efficient and knowledgeable workforce, and positive work environment.

• Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers.

• Developed troubleshooting guides and knowledge base articles, enhancing self-help options for users seeking assistance - Independently managed a complete cake program makeover (~1000 pages)

• Acted as liaison between customers, sales representatives, and engineering teams, fostering strong working relationships among departments.

• Offered after-hours support during critical events or high-priority escalations, demonstrating dedication to exceptional service quality.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Identified potential sales and cross-selling opportunities and informed supervisor.

Project Coordinator, 05/2018 - 10/2018

Medforce

• Independently managed simultaneous events for multiple clients.

• Improved client satisfaction with timely updates and transparent Howell Township, NJ 07731

732-***-****

ad2b2p@r.postjobfree.com

SKILLS

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• Customer Service

• Sales Forecasting

• Customer Retention

• Account Management

• Contract Negotiations

• Complex Problem-Solving

• Retention Strategies

• Expense Reporting

• Interpersonal Communication

Skills

• Product and Service Knowledge

• Negotiation Tactics

• Relationship Building

• Personnel Training

• Customer Relations

• Customer Success Management

• Team collaboration

• Network Development

• Conflict resolution

• Multitasking

• Time management

• Creative Thinking

• Energy and Physical Stamina

• Organization

• Order Management

• Attention to Detail

• Meeting Sales Goals

communication throughout the project lifecycle.

• Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.

• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.

• Arranged travel and accommodation for team members and project partners.

• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events. Account Relations Rep, 10/2015 - 10/2017

Canon USA

• Conducted administrative tasks regularly, including extensive data entry, scheduling, maintaining multiple calendars, and keeping organized files

• Managed multiple large-scale projects simultaneously (B2B)

• Enhanced customer satisfaction by resolving complex issues with effective communication and problem-solving skills.

• Collaborated with cross-functional teams to identify opportunities for improving service delivery and streamlining processes.

• Provided regular updates on account status, addressing any concerns promptly and professionally to ensure ongoing satisfaction.

• Investigated and resolved any and all customer escalations promptly and accurately.

• Streamlined communication between internal departments, enhancing collaboration efforts toward shared objectives. Cake Decorator, 09/2008 - 06/2017

Acme Markets, Freehold, NJ

• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.

• Improved bakery sales by creating innovative cake designs for holidays and special events.

• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.

• Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.

• Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.

• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.

• Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.

EDUCATION

BA Business Administration, 05/2015

Rutgers University School of Business

Honors: Cum Laude Graduate & member of Athenaeum and Alpha Sigma Lambda honor societies

LEADERSHIP EXPERIENCE

Led a team of fellow technical reps in a seasonal “commissary” for two years (2020-2021)– this entailed the coordination and production of hundreds of cakes per day to supply more than 12 stores in the shore region during their busiest season. The commissary had a tremendous positive effect on our sales (led to an additional 2mil in annual revenue) and inspired other members of our national sales team to implement seasonal commissaries for their own accounts.

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