MARTIN WICHAR

616-***-**** • ad2b2n@r.postjobfree.com

Professional Summary

Confident and a hard-working individual who desires to work with diverse groups and cultures; Posses strong work ethic; Works well within teams as well as individually; Effective at serving individuals of all ethnicities and races; Naturally persuasive competitive and enthusiastic individual that is highly self-motivated and outgoing; Strong ability to provide leadership; Capable able to organize people and am a high standard individual focused on one mission. Skills

Communication Attention to Detail Cultural Awareness Leadership Problem Resolution Microsoft Office Suite Work Experience

Amazon Warehouse, Caledonia, MI, 07/2022- 08/2023

Learning Ambassador

Set goals, coach employees, and training employees and hold team members accountable to agree upon goals as well as supervisory employees at Amazon building.

Explain rules and policies that new associates follow and provide first-week training.

Provide guidance to new associates in relation to their path, and completed paperwork at Amazon warehouse.

Perform daily audits on new hires to check their progress and suggest areas of improvement, identify and report employee misconduct to management.

Field Works, Grand Rapids, MI, 04/2022 - 10/2022

Canvasser (Part-time/Contract)

Visited residential neighborhoods, communicating with citizens, passing out fliers, asking members of the public to fill out surveys or provide signatures and persuading people to adapt their perspective.

Prepares, submitted end of day reports, reviews presentation, spiels, and guidelines, build a connection with people, assist in all canvasser recruitment activities and ensure that recruitment goals are achieved throughout the duration of the program.

United Methodist Community House, Grand Rapids, MI 10/2021-4/2022 21st Century Site Coordinator

Provided weekly lesson plans to the program director, assisted with implementation of program and activities.

Planned, assigned, directed work, addressed complaints and resolved problems.

Performed classroom teaching duties during the absence of loop academic teacher, provided proper orientation for enrolling children and families in the program.

Scheduled 21st century program activities, maintained adequate rosters for the program and submitted daily attendance, monthly calendar and reports.

Conferred with parents regarding child’s behavior, ensured the safety of all loop participants by enforcing safety standards and following and applicable laws.

Alternative Directions, Grand Rapids, MI, 12/2020-07/2021 Residential Advisor

Maintained safety and security of the building by conducting room checks, pat-searches, drug testing, breathalyzer testing, property searches, and perimeter checks.

Carried out administrative tasks including filling out forms, misconducts, filing report, provides supervision and security of the facility as well as program residents.

Monitored residents, enforced program rules in a consistent, firm, and caring manner, supported agency policies and procedures.

Supervised residential facility, work effectively with community correction facility management, communicated with shift supervisor on the duty.

Kent County Democratic Party, Grand Rapids, MI 10/2020-01/2021 Team Lead

Civic engagement campaigns in West Michigan and presidential campaign staff, informed residents about election as well as candidates of the Democratic Party.

Made phone calls on behalf of the candidates and visited neighborhoods, encouraged people to vote in presidential elections and go door to door in the state of Michigan. The United States Census Bureau, Traverse City, MI, 09/2020-11/2020 Census Taker (Contract)

Interviewed household residents an updated address lists to determine if the address is correct, used maps, laptop computer and speak with Americans citizens in the neighborhood.

Visited neighborhood, communicate with families, knock citizens houses doors, count people in the city as well as gathering population information’s and worked in the field conducted interviews with the United States Citizens residents.

Mel Trotter Ministries, Grand Rapids, MI 05/2020 - 09/2020 Men’s Guest Safety Services Security

Provided information about Mel Trotter Miniseries, interacted positively with staff, visitors, and guests, escorting people to their destination, and presenting a positive image of MTM.

Ensured the security and safety of the building, grounds, and environment, through excellent attention to detail of procedures and protocols.

Assisted staff, guests and management throughout the building and grounds as needs, prompt communicate guest issues or concerns with advocates and leadership.

Helped guests manage their schedule and activities while they are in the mission, helping, handling mail duties, and ensuring basic needs are met, assist in the monitor and reporting of building cleanliness and sanitation issues, and help with cleaning duties as needed

Juvenile Transition Center, Muskegon County, MI 12/2019-4/2020 Youth Specialist

Supervised residents, performed intake of residents to gather information report any suspicious findings to appropriate persons, ensured a safe and secure environment, processed resident intakes and discharges.

Mentored youth behaviors at Juvenile facility jail, supervised youth in vocational, academic, and recreational activities, daily personal hygiene activities and maintained accurate records of the youth behavior.

Maintained safety and security by monitoring residents activities, observing conduct, behavior and attitudes.

Interacted with residents individually and in group settings to discuss personal issues, facility rules and regulations, taught proper personal hygiene, prepared a variety reports and documents summarizing resident progress.

Assessed and responded to crisis situations, intervening in an appropriate manner. Intervenes when necessary in crisis situations using crisis prevention technique and follows procedural guidelines for addressing resident disciplinary action and physical restraints.

Facilitated groups dealing with evidence-based program curriculum as well as work at juvenile facility, taught subjects which coincide with school guidelines.

Bethany Christian Services, Grand Rapids, MI, 03/2019-12/2019 Youth Treatment Specialist

Served as a role model to youth in youth service program, provided guidance in daily living skills, including household chores to youth, maintained communication with teens to ensure adjustment to program expectation, participated in treatment planning meetings with each youth as needed by residential treatment program.

Supervised daily routines including mealtime, study time, outings, bedtime, assigned job, and other resident activity, developed therapeutic relationships with residents and involved in assigned activities as well as encourage positive growth of residents.

Holiday Inn Express and Suites Cascade, MI 12/12018-11/2019 Receptionist

Welcomed customers, checked customers in and out of the hotel as well as answered the switchboard and booked reservations over the phone.

Answered incoming phone calls and assisting customers with phone-based enquiries as well as keep the paperwork on filed and record, payment, coordinate mail flow in and out of office and handling front office reception and administration duties, including greeting visitors. Hearthside Food Solutions, Kentwood, MI 09/2017-11/2018 Machine Operator

Worked on food production assembly line, completed all production paperwork, and accurately recorded daily production activity in production notes.

Measured staged, and batched ingredients and operated dough mixer in a safe manner. Gerald R. Ford Job Corps Center Grand Rapids, MI 02/2016-08/2017 Residential Counselor

Worked with youth at residential program setting and work as a part of the team to assure that performance outcome measurement system goals were achieved.

Assisted students in the development of independent living and community living skills, and mentored and monitor students in achieving the Career Success Standards competencies.

Supervised all student activities in the residential area and meeting with individual youth who need more helped with their home works assignment as well as schedule appointment with students who want to speak with me at my office hours and attend staff briefing meeting at Job Corps Center.

Performed leadership training, and provided individual as well as group guidance on an informal or structured basic in close coordination with appropriate counseling staff.

Maintained accurate records of the personal and social development of each student and participate in periodic reviews of individual student’s progress.

Facilitated life skills training sessions to support student achievement of the career success standards competencies.

Conducted daily dorm meetings, planned required activities, permitted an exchange of student views on dorm needs and concerns to reach resolution, and encouraged leadership development. Ventra, Grand Rapids 5 LLC, Kentwood, MI 10/2014-01/2015 Team Leader

Provided guidance, instruction, and direction of leadership to 8 team members and organized workplace, scheduled, reviewed and approved team member’s schedules daily, monitor daily production to ensure shipping requirements were met through setting and achieving production rates.

Completed weekly line side/layered audits, and motivate employees at work, guide and train production employees, and coordinate quality checks on assigned production line. Boys and Girls Clubs of Grand Rapids, Grand Rapids, MI 12/2013-09/2014 Youth Development Professional

• Worked with club leadership to identify, develop, and implement youth programming, provide guidance to club members and serve as a role model, ensure a productive work environment by participating in evaluations to discuss knowledge and ability to demonstrate positive behavioral management and trauma informed care.

• Prepares materials for daily activity, assist in the planning development and implementing of classroom activities for youth programs as well as coordinate room usage for after school program activities, maintains supervision of children, assists with daily parent communication, maintains records of attendance, arrival and departure times.

• Organizes, participates in games, activates, provides recreation leadership principle and supervision to staff and provides each participant’s parents with information on individual activities on a daily basis, disciplines children, conducts parent’s teacher conferences at least annually, maintains the quality, quantity of supplies, equipment, materials in the classrooms and handles parent concerns.

• Provides office manager with participant academic records and information to be entered into participant database, coordinates individual tutoring needs to ensure participants growth in areas of deficiencies in core subjects and ACT test, assists lead teacher in developing, leading daily lesson plans, actively engages with children in the classrooms, process club and tutoring registration forms, as well as create and facilitate a safe and positive environment, worked with the club director to achieve desired club outcomes. Lutheran Services Grand Rapids, MI 06/2011-11/2012 Social Worker

• Provided and assisted families in obtaining services such as housing, transportation and home clearing maintenance and repair, prepared documentation to initiate court action and complete court report, visits families in their home, write reports, goal sheet, weekly plans, letters to the families, service plans.

• Managed caseload, advocacy and service coordination be ongoing case management to achieve service plan objectives, provided resource information to the families, interviewed parents to assess their service’s needs.

• Provided intensive home-based family intervention life skills education to preserve families, reduce out of home placement, expedite the return to children to families, and prevent the recurrence of abuse and neglect.

• Completed paperwork, addressed educational needs, assisted with utility needs, resolved housing issues with landlords, shelters and housing programs, and connected families work with community resources, provided counseling and crises intervention for families, conducted investigations in response to reports of neglect and abuse of the children.

Gordon Food Service Wyoming, MI 10/2010-05/2011

Warehouse Selector

• Select orders from warehouse stock, picker items, using scanner technology, securely wrap pallet orders to maintain stability and avoid damage.

• Assist supervisor, perform all work within company safety practices, safely operate electronic pallet jack.

• Complete paperwork, worked in refrigerated, freezer warehouse, temperature range from 0.50 degrees.

College of Health and Human Service, Kalamazoo, MI 01/2009-11/2010 Office Assistant

Welcomed visitors, determined nature of business, provided office support and announced visitors to appropriate personal.

Prepared business correspondence, and provided customer service, answered phones, recorded messages and managed mailing as well as distribution lists as needed.

Assisted with all aspects of administrative management, directory maintenance, logistics, equipment and storage as well as organized data for departmental reports, responsible for scheduling and coordinating appointments including the management of a departmental calendar if needed.

Managed inventory supplies, sourcing for suppliers, vendors and submitting invoices, and coordinated between departments and operating units in resolving day to day administrative assistant and operational problems.

Operated a range of office machines such as photocopiers, computer, sending out and receiving mail and packages and preparing business correspondence, agendas, and presentations. Visser Family YMCA Grandville, MI 10/2005-01/2006

After School Site Coordinator

Planned and lead daily lessons, supervised children and group activities, supervised children, organized and participated in games, recreation and activates.

Supervised teenagers, and maintained records of attendance, departure times, and lead activities for after school program at YMCA.

Acted as a role model to teen boys, and girls enrolled in program, student’s attendance, and use of empathy to connect and encourage youth to work cohesively as a team.

Supervised elementary school students during program hours, provided homework help and academic assistance.

Internships

Juvenile Detention Home, Kalamazoo County 05/2017-01/2018 Youth Program Specialist

• Supervised youth in daily activities including recreation, school, and documented behavior, responded to crisis situations and served as a role model to youth in Juvenile home center.

• Worked at juvenile facility treatment program, abuse, neglect, risk youth, and supervise recreation program, games, sports, assisting in overseeing the treatments programs of individual residents and managing operations of residential unit, participation in recreational activities.

• Communicated with coworkers, and department as necessary, responsible for completion and return of samples as necessary, organized youth activities, provided daily care, counseled, taught life skills, social life skills, decision making skills, and supervision to the adolescents living within a young boy’s home with youth ranging in ages from 10-17 years.

Hope Network, Grand Rapids, MI 03/2004

Direct Support Professional

Provided support to children with disabilities to help them achieve their highest level of independence and work in social service, and provided individual case management.

Modeled appropriate behavior and provide oversight, support and care for consumers of Hope Network’s services in a variety of setting as well as provide direct care for the children.

Used a consumer’s prescribed plans in support of medical, clinical, therapeutic and behavioral needs.

Assisted children with individual, age-appropriate, and special needs, including tutoring, homework assignments, and dress and grooming, hygiene, nutritional and dietary, medication monitoring and dispensing, exercise, personal expression, communication barriers, physical barriers, values and provide direct care supervision to children to ensure their health.

Volunteer Experience

Bronco African Students Association, Western Michigan University, Kalamazoo, MI 09/2010 Secretary

Served as a secretary for African Students Association and used datable management as well as organized workload to comply with deadlines and copies, fax and mails office correspondence as well as maintain an accurate filing system for student’s member documents.

Admitted new members, and organized official meeting and events as well as maintaining websites.

Responsible for the leadership development and campus involvement among African students at an assigned campus, as well as event speaker for various African Students Association throughout the school year.

Assisted with social media management, created events and opportunities for African International students to connect with the university fellowship community, participated in the division of student affairs, International Students Office and department of student Life programs, meeting and activities. South Sudanese Community of Michigan, Greater Grand Rapids, MI 01/2019 Community Organizer

• Lead community staff meeting and called public meeting for South Sudanese people in West Michigan, assist with the management and programming of South Sudanese community of Michigan.

• Managing people and serve as a public servant to South Sudanese Community of Michigan in West Michigan as well as taught community program leadership to members, write community agendas assignment, and community development and administrative practices and procedures.

• Organized South Sudanese Lost Boys and Lost Girls birthday parties every January first in West Michigan, worked at community base services, board executive chairman of South Sudanese Community in West Michigan, and gave advices to South Sudanese families about American life in the state of Michigan.

• Planned community fundraising at South Sudanese community of Michigan, community team work, youth counselor in West Michigan for five years, and helped South Sudanese refugees who came from Africa.

• Promoted culturally diverse awareness in West Michigan, worked with South Sudanese youth programs in West Michigan

Grand Rapids Community College, Grand Rapids, MI 08/2007 Students Leadership Coordinator

• Oversee campus programs and event including plan, implement, evaluate, and improve leadership and learning opportunities for student organizations and other interested students, provides general administrative support to campus life and foster the educational process outside the academic classroom in collaboration with other students, faculty and staff.

• Support student leadership development in all programmatic areas of campus life and responsible for strategic planning program development, budget, marketing, technical operations, and student staff development and supervisor, responsible for providing programmatic and administrative coordination for the leadership coordinator program, develop, maintain, and communicate accurate records and reports, including budget records, student involvement tracking, learning outcomes, and program assessment.

• Responsible for the development of leadership and campus involvement among the students at an assigned campus as well as provides administrative oversight to a variety of programs and clubs and acts as a liaison to staff overseeing others student’s clubs.as well as presents students’ needs and issues on college committees and assists students in the grievance process and supervises students help and provides training in leadership areas.

• Acts as student’s advisor on campus and teaches students program planning and mentor them throughout the academic year, Work as a part of the school team staff members and student leadership program, support student as well as develop a positive relationship with students, serve as a supervisor to students seeking credit for their experiences on campus and problem solving in a group environment, conducting student’s leadership training programs, program planning and development, and needs assessment in college environment required. Education

Bachelor of Arts Degree, Western Michigan University, Kalamazoo, MI Associate of Arts Degree, Grand Rapids Community College, Grand Rapids, MI

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