Administrative Assistant Warehouse Associate

Summary of Qualifications:

Certificate of Completion: Power BI Essential Training, Spring 2022

Trained in Health Insurance Portability and Accountability Act (HIPPA) regulations

Experience extracting, importing, verifying, validating, and formulating data for projects

Experience creating tools, documenting processes, and tracking project deliverables

Experience with Customer Relationship Management (CRM) tools and relational databases

Experience evaluating client eligibility for services

Typing: 75 WPM/95+% Accuracy

Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, SharePoint, Facets, CERRS NG, PeopleSafe, Homeless Management Information System (HMIS), Multiple Intelligence Data Analytics System (MIDAS), Systems Analysis and Program Development (SAP), Crystal Reports, Cognos, Centers for Medicare & Medicaid Services (CMS/MARx), System for Electronic Rate and Form Filing (SERFF), Emptoris, …

Experience

Amazon (Seasonal, Flex and Permanent – non-continuous) 11/15 – 3/22

Flow Lead/Warehouse Associate, Outbound, Phoenix & Tempe, Arizona, 20-60 Hours/Week

To consult with fulfillment centers on workflow processes

Monitor dashboards and prepare (and distribute) status reports

Inventory and conduct quality control on audit items

Pick, inspect, and scan items for customer orders

The Society of St. Vincent de Paul, Phenix, Arizona, 40 Hours/Week 1/20 – 7/20

Administrative Assistant, Resource Center

Notify clients of program funding and/or services (Utility assistance, Rent assistance, etc.) and eligibility requirements

Document and evaluate applicant eligibility for program funding and/or services

Submit and/or approve applicant request(s) for program funding and/or services

Monitor, distribute, and/or order provisions (Bus passes, MVD passes, Gas Cards)

Prepare and distribute department reports, monthly calendar, and daily activities

Accomplishments

Execute, organize, and assist with large-scale mail project

Set-up and tracked items for department library and food pantry

Provide recommendations for budget spreadsheets

Develop and revise project and recruiting templates and forms

Analyst Contracts:

Phoenix & Scottsdale, Arizona, 40 Hours/Week, non-continuous 6/12 – 2/17

Research federal, state, legal findings, and other regulatory agency policies and procedures

Review, revise, and format Business Process Documents (BPDs)/Business Rules Documents (BRDs) and Desk Level Procedures (DLPs)

Complete System Integration Testing (SIT) and User Acceptance Testing (UAT)

Submit and validate content for storyboards and provide feedback for edits and/or processes

Review content for dashboards and provide feedback for edits and/or processes

Extract, analyze, validate, and reconcile data

Execute and distribute pivot tables and ad hoc reports to executive staff

Verify and input provider contract data into database system(s)

Research, capture, resolve, and escalate case issues

Accomplishments

Develop and automate tools and processes

Provide recommendations for improving services

Education: Bachelor of Science, Health Administration, School of Public and Environmental Affairs

Indiana University, Bloomington, Indiana

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