Felicia Vincent

**** ******* **** #*

Des Moines, Iowa 50315

515-***-****

ad2b2h@r.postjobfree.com

PROFESSIONAL SUMMARY

Respected and dedicated professional who excels at prioritizing, completing multiple tasks efficiently and in a timely manner. Excellent organization, communication and relationship building. Able to provide support and balance to staff with priorities of the organization in task. Providing support to more than 30 staff members in a fast paced environment. Skills

● Microsoft Office Suite

● PowerPoint

● Excel

● Word

● Strong Interpersonal skills

● Data Entry Skills

Professional & Organized

Five plus years’ experience in customer service

● 12 plus years as a patient care tech

● Insurance /Billing Experience

● Multi Line phone / switchboard experienced

● ICD -10 coding CPT

WORK EXPERIENCE

Administrative Support / Receptionist- 10/2019 - Present Mercy One First Step Recovery Clinic

Communicates efficiently with the unit manager, public,patient's and all staff. compose and type correspondence, policies, and procedures. Maintains contacts and miscellaneous files. Answer multi line switchboard phone . Assist with quality management data compilation and reports

.Complete bi-weekly financial supporting for the unit. Maintain a billing process working closely with finance on billing codes and corrections . Back up other units assisting ordering supplies. Provide backup to other units on billing and coding . Maintain office and medical supplies. Assist with regulatory survey preparation. Serves as a contact and provides data to the State of Iowa I-SMART daily data entry. Provides COVID checks on all visitors / patient's . Maintain Medical Director Appointments for scheduling. Assist Medical Director with incoming prescription request . Print,file,copy and scan charts. Maintain and process all invoices for the clinic.Opening and closure daily of clinic.

Unit Secretary / Administer Assistant- 11/2011 - 10/2019 UnityPoint Health – Iowa Lutheran Hospital -Des Moines, IA

● Operate and manage electronic files through an electronic file system used to communicate with Physicians and hospitals statewide.

● Support executives and handle extra projects throughout the unit

● Manage Receptionist area, including greeting and directing guest responding to telephone requests by phone and in person.

● Intake hospital admissions and discharging for patients using various billing codes and disposition discharge codes.

● Schedule and confirm patient's diagnostic testing including follow up appointments.

● Process requests for release of information from doctors’ offices and different hospital facilities.

● Handle switchboard and multi-line phone system make copies of charts for medical records, thin charts-build charts, handle all incoming calls correspondence to the unit including faxes and mail in a timely manner.

Patient Care Tech- 09/07/2007 to present

UnityPoint - Iowa Lutheran Hospital Des Moines, IA

● Assist patients with daily activities such bathing, grooming and meals.

● Work closely with hospital staff on the unit and detailed oriented to report changes to staff.

● Assessing vital signs collect lab samples, providing pre and post-operative care as well as clinical documentation recording in electronic charting system.

● Phlebotomy practices performed on patients per physician’s orders to process for diagnostics testing.

● Interview, orientate and train new employees for joining the unit.

● Provide support in a professional manner to guest and family members.

● Assist patients/nursing staff in a diverse fast-paced Med Surgical floor including patients with renal dialysis treatments, terminal illness, comfort measures, mental health patients detox patients.

● Assist and communicating closely with physical, occupational and speech therapy inpatient rehabilitation recovery departments to promote for the best outcome for the patient.

EDUCATION -CERTIFICATIONS

Des Moines Area Community College

Patient Intake and Billing Certificate 8/2017

Des Moines Area Community College

Associate Degree Health Science 5/2014

Certificate in Restorative Care 8/2006

120< Certified Nursing Assistant 12/2004

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