Fredrica Ratliff

*** ** ******* **.

Houston, TX 77015

Email:ad2b27@r.postjobfree.com

Phone: 832-***-****

Professional Background

High-performing Customer Service and Call Center Professional.

Skill Highlights

25 years of experience in performing Superior Face-to-Face and telephonic service to customers.

25 years of experience in performing financial transactions.

Collection and entry of Patient/Customer Demographic and Financial information.

Appointment Setting and Call Center Service.

Level II Security License

Accomplishments

Commended on numerous occasions by superiors for exhibiting excellence and diligence while servicing the Company’s clients.

Collaborated with staff members in order to implement new strategies that would enhance client retention and satisfaction.

Professional Experience

Security Officer, 10/2022-11/2023

Peace of America Security Services, Houston, TX

Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

.Home Healthcare Provider 10/2021-10/2022 Bethina Healthcare, Houston TX

Assisted patients with daily living necessities, to include bathing, grooming, nutrition, medication administration, light housekeeping, errand-running, transportation to and from doctor appointments, and other task as requested by the patient, patient transfer, patient positioning, toileting assistance, incontinence care, decubitus ulcer care and prevention, linen changing, and other duties performed.

Home Healthcare Provider 10/2020-01/2021

Pema Healthcare Services, Inc., Houston, TX

Similar to above.

Housekeeping 04/2019- 12/2019

Marriot Hobby Airport, Houston, TX

Responsible for cleaning and preparing guests rooms for hotel guests, greeting arriving guests, and servicing requests from hotel guests.

Housekeeping 01/2018-11/2018

Marriot Courtyard Houston, TX

Responsible for cleaning and preparing guests rooms for hotel guests, greeting arriving guests, and servicing requests from hotel guests.

Home Care Provider 03/2014- 03/2015

Prudent Healthcare Management, Houston, TX

Assisted patients with daily living necessities, to include bathing, grooming, nutrition, medication administration, light housekeeping, errand-running, transportation to and from doctor appointments, and other task as requested by the patient, patient transfer, patient positioning, toileting assistance, incontinence care, decubitus ulcer care and prevention, linen changing, and other duties performed.

Customer Service Representative, 04/2013- 01/2014

Signus Answernet, Houston, TX

Answered telephones for multiple service areas to include emergency rooms, law firms, physician offices, and apartment communities by assisting the customer with emergency inquiries and forwarding the concern to the appropriate personnel, alpha numeric data-entry, 10 key by touch, filing, procedures, and assisted the customer service lead with other assignments as requested.

Home Health Provider, 02/2012- 02/2014

Guest Coast Community, Houston, TX

Assisted the patient with Daily living activities to include bathing, grooming, daily nutrition, medication administration, toileting assistance, incontinence care, decubitus ulcer care and prevention, patient transfer, patient positioning, monitoring the patient for changes in health and reported the change to the nurse-on-duty, linen-changing, light housekeeping, errand running, transported the patient to doctor appointments, and other duties as requested.

Truck Unloader, 03/2010-01/2012

Walmart Distribution Center, Baytown, TX

Unloaded merchandise off of distribution trucks onto pallets, performed cleaning procedures, and other duties performed as requested by management personnel.

Education

2020 Houston Community College- Multiple

Campuses, Houston, TX

Business Management

2002 North Shore High School- Houston, TX

High School Diploma

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