TIFFANY L. HENDRICKS

*** ********* ****** *** *, Greensboro, Nc 27409

443-***-**** ad2b20@r.postjobfree.com

Education

Community College of Baltimore County-Certification Program Randallstown, MD

Ophthalmic Medical Assistant 2013- 2015

Certification confirmed in July 2015.

● Completed education in medical terminology and training in performing all vital signs

● Received education and training in measure/visual acuity test, Refracting and Lensometry

● Received education in different types of medication usage, i.e. dilation drops, mydriatics and dyes

● Completed training in HIPAA and CPR for the Healthcare Workers

● Familiar with PPE, Universal precautions and Aseptic techniques High School Diploma. New Town High School. Baltimore County Public School. June 2006

(confirmation)

Transferable Skills & Personal Qualities

● Masters customer service skills

● Superb telephone etiquette

● Excellent team player

● Organizational Skills

● Self-Motivator

● Exceptional with Time Management

● Sales Transactions

● Multi-Tasking Skills

● Demonstrates loyalty and

consistency

● Experienced with office machinery

● Knowledgeable of Microsoft Office

including Word, Excel, PowerPoint,

Outlook

Work Experience

Walmart Vision Center, Mayodan, NC Optician 2023

Walmart Vision Center, Ellicott City, MD Vision Center Manager 2022-2023 Driving the Optical Business Sales Goals. Meeting and Exceeding Sales Goals Monthly and Quarterly. Leading and Training 2 new Associates. Supervising 8 Associates in my department. Monitoring compliance, best practice and protocols daily. Handling patients and Customers HIPPA related materials with sensitivity. Creating sales goals for Associates/ Team. Following and Budgeting - Wages and Profit.

Hiring new employees when needed.

Walmart Vision Center, Ellicott City, MD Optician 2015-2019 Front line Staff- responsible for the essentials of merchandising, inc. retail and customer service

● Job duties include: Greeting customers in the vision center, making inquiries, verifying insurance coverage, assisting customers with purchases,

● Assessing frame types applicable given doctor’s prescription and customer’s election of eyewear type and working directly with the optometrist in delivering patient care.

● Performing intercepts by walking around the main store, introducing myself to customers and explaining and promoting our Vision Center

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● Delivering superb customer service- focusing on customer satisfaction and retention as 2 of our vision for the center.

● Retrieving Insurance eligibility and authorizations for the customers and doctor

● Scheduling appointments and checking-in patients who are seeing the Optometrist.

● Contact patients via telephone for appointment reminders and order updates.

● Perform Order entries for patient’s frames, lens, and contact lens while delivering important information about the products and warranties

● Performs office data entry tasks and other duties as assigned including but not limiting to: Maintaining a clean and effective work environment

● Strategic planning and implementation of strategies towards optimal goal for vision center

● Developing and maintaining healthy relationships between optometrist, co-workers, management, team and customers.

● Proficient use of office machinery such as (computer, internet, fax machine, printer, auto refractor, pupilometer, automatic non-contact tonometer, auto lens tracer, lensometer, and cash register.)

Katzen Eye Group, Lutherville, Maryland. Ophthalmic Technician 2019 to 2021 Support staff to multiple Optometrists.

● Call patients who have checked in for their appointments

● Conduct pre screening evaluations for the doctors.

● Check vision with or without glasses and/or contact lenses.

● Use an auto-refractor and non-contact tonometer.

● Use the auto-refractor to find the patient's new and updated glasses prescription in a timely manner.

● Walk the patient to the correct doctor's exam lane.

● Work up the patient by updating their electronic healthcare record with demographic changes and medical history.

Northeast Middle School. Baltimore, MD Office Assistant 2012-2015 Front line Support Staff Independent Contractor

● For the first school year, I was a volunteer, who assisted the School Social Worker and Student Support Team and Self-Contained classroom teachers with Data entry and classroom support.

● Second year, I was hired as an Office Assistant

● Assisted the school secretary in communicating with teachers, students, parents, administrators, related service providers and stakeholders at this school on a daily basis in between answering a multi-line phone and maintaining professionalism while assessing needs and dealing with a multitude of different personality types.

● Assisted with trouble shooting and directing persons to the appropriate person and/or resource. Processed incoming and outgoing mail and assisted in maintaining confidential files and records as well as program planning and communication on multiple levels

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