Customer Service Representative

Tyshell Townsend

Lithonia, GA *****

***************@*******.***

Dynamic worker with a proven track record of exceeding targets and driving revenue growth. Ability to work independently, detail oriented self starter with excellent organizational skills. Expertise in developing and implementing effective sales strategies, building strong client relationships, and delivering exceptional customer service. A results-oriented team player with excellent communication and negotiation skills. Proficient in navigation of multiple computer applications. Authorized to work in the US for any employer

Work Experience

Medical Device Assembler

Motus Nova - Atlanta, GA

April 2023 to Present

• Assemble devices according to exact specifications, following technical drawings or diagrams

• Wire and/or rewire boards within the device.

• Perform device testing to verify its quality

• Inspect and refurbish incoming product to be shipped out again

• Label and pack completed products

• Report material shortages

• Maintain a clean work area

Customer Service Representative

TTEC - Lithonia, GA

February 2023 to April 2023

• Answering incoming calls from customers regarding tax-related inquiries, including tax preparation, software usage, and troubleshooting.

• Providing exceptional customer service by actively listening to customer concerns and providing accurate and timely information.

• Assisting customers with tax-related calculations, forms, and deductions to ensure accurate filing.

• Resolving customer issues and complaints in a professional and empathetic manner.

• Utilizing company-provided software and resources for efficient call handling and proper documentation.

Skills and Qualifications:

• Strong knowledge of tax regulations, procedures, and software, particularly TurboTax.

• Excellent verbal communication and active listening skills to understand and address customer needs.

• Ability to multitask and navigate computer systems while on the phone with customers.

• Strong problem-solving and decision-making skills to provide accurate and appropriate solutions.

• Patience, empathy, and a friendly demeanor to create a positive customer experience. Assembler/Production

Poclain Hydraulics - Racine, WI

January 2023 to February 2023

Check ID tags for any discrepancies and place them in numerical order on each motor. Place different parts as instructed inside of motors prior to assembly. Operate machinery to assemble parts as they go down an assembly line. Assemble motors for various different companies such as John Deere and CAT. Operate machinery to place individual parts according to computer screen directions. Use press machine to firmly press parts into engine head. Change out machine tools as needed to further assemble motor. Test motors for leaks, missing screws, and to make sure everything is in its correct place. Utilization of various different hand tools.

Warehouse Coordinator

UNFI - Sturtevant, WI

August 2022 to January 2023

Check in truck drivers as they come in, using a program on the companies computer system. Ensure all driver information is correct using their government ID. Navigate between different computer applications.

Type in needed information within the system.

Make sure all paperwork driver brings in matches paperwork that has been previously set up. Organize paperwork for each driver.

Match all BOL’S and make sure driver receives copies back with correct received stamp and date. Use strong analytical skills to draw necessary conclusions. Document and place paperwork into individual folder with correct door numbers in order for the unloaders to correctly unload.

Receive folders back and check the quality and quantity of the unload. Investigate and handle item discrepancies.

Check out drivers upon completion of documentation. Document missed appointments using Excel.

Explore and fix any computer problems, log in issues, password resets, etc. Assembler/Production

API Heat Transfer - Racine, WI

February 2022 to July 2022

Use work instructions/blueprints to assemble unit and parts correctly. Assemble heating units by using mechanical power tools. Test units for any leaks, damage, or loose fitting parts. Oil and stage units to be painted.

Operate various machines.

Fulfillment Associate

Amazon Fulfillment Associates - Kenosha, WI

August 2019 to February 2022

Stow various items received in totes into correct sized pods. Scan items in, package them in correct box with correct filling, use appropriate labels for items when needed.

Use pallet Jack to receive workloads from elevators. Deliver pallets of boxes or totes to workers.

Dispose of cardboard and garbage accordingly.

Keep Gaylords neat and never overstuffed.

Any other duties if needed.

Assembler/Production

Cree Lighting - Racine, WI

November 2018 to July 2019

Assemble lights using various power/mechanical tools. Wire lights correctly using blueprint/ work instructions. Test lights to make sure they work and everything was assembled and wired correctly Operate machinery/equipment to install a part or component of an in-process product, assembly, or sub- assembly as it moves along the assembly line

Reception Technician/Donor Support Tech

Machine Tech - Racine, WI

May 2014 to September 2018

Responsibilities

• Answer the phone.

• Take vital signs(Blood Pressure, Pulse Rate, Temperature, Protein levels, and hematocrit

• Navigate between computer applications to ensure donor information is documented in appropriate places.

• Make sure all donor information is accurate.

• File and copy when necessary.

• Look up information upon request.

• Clean and stock booths.

• Set up machines

• Disconnect donors from machines

• Capable of performing minor and major repairs on machines. Resident Care Technician

Southern Wisconsin Center - Union Grove, WI

August 2017 to December 2017

Assist residents in daily activities of Living.

BOH Team Member

Toys 'R' Us - Racine, WI

September 2013 to August 2014

• Greet and assist customers

• Unload trucks

• Stock aisles

• Various cleaning duties

Supermarket Worker

Malace International (LINC) - Racine, WI

May 2011 to February 2012

• Unload carts and materials off of trucks

• Responsible for taking empty totes off of truck and filling empty totes with correct parts.

• Load totes back on truck

• Restock totes in aisles

Inventory Specialist

RGIS Inventory Specialists - Oak Creek, WI

January 2011 to March 2011

• Go to assigned stores and perform an accurate inventory

• Various cleaning duties

Cashier/Customer Service

The Sweet Spot - Racine, WI

February 2010 to November 2010

• Operate cash register

• Restock shelves and Inventory

• Assist customers (counting out penny candy by hand, etc) Salesperson

Vector Marketing - Racine, WI

December 2008 to June 2009

• Demonstrated merchandise and answer questions for the purpose of creating public interest in buying the product.

• Sold products being promoted, and keep records of sales.

• Set up and arranged displays and demonstration areas to attract the attention of prospective customers in their home.

• Provided product samples, informational brochures to persuade people to buy products.

• Suggest specific product purchases to meet customers need. Education

College Degree in Medical Coding and Billing

Bryant and Stratton College - Remote

May 2023 to Present

High school diploma in HSED

Gateway Technical College - Racine, WI

February 2010 to August 2010

Skills

• Repair machines (5 years), Filing (8 years), Customer Service (9 years), Inventory (5 years), Receptionist (9 years), Typing (9 years), Word (9years), Windows (9 years), Administrative Support

(8 years), Shipping And Receiving (3 years), Warehouse skills (8 years), Assembly Line (6 years)

(10+ years)

• General Labor

• Assembly Line

• Packaging

• Operating Systems

• Help Desk

• Computer Networking

• Help Desk

• Operating Systems

• Packaging

• Vital Signs

• Desktop Support

• Troubleshooting

• Network Support

• Active Directory

• Negotiation

• Communication skills

• Customer service

• Microsoft Excel

• Microsoft Powerpoint

• LAN

• VoIP

• DNS

• Technical Support (8 years)

• Linux

• VPN

• Remote Access Software

• DHCP

• Microsoft Windows Server

• WAN

• PowerShell

• TCP/IP

• Disaster Recovery

• SQL

• Citrix

• Load Balancing

• Azure

• Microsoft Exchange

• System Administration

• VMWare

• Shell Scripting

• Network Engineering

• Google Docs (5 years)

• Inventory control

• Manufacturing

• Computer skills

• Time management

• Microsoft Office

• Organizational skills

• Continuous improvement

• Production planning

• Transportation management systems

• Blueprint reading

• Assembly

• Schematics

• Mechanical knowledge

• Power tools

• Hand tools

Certifications and Licenses

Certified Nursing Assistant (CNA)

Assessments

Work motivation — Proficient

April 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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