Brian Lito Lao

**** ******* **. **

Keizer, OR **303

503-***-****

ad2b1a@r.postjobfree.com

Objective: To display my strong physical and mental production aptitudes, dutiful assembly skills, and respect for technological values via succeeding in ticketing their tasks well, via documenting carefully and then resolving all issues at over a ninety-five percent success rate, consistently

EDUCATION: Associate of General Studies Degree (Sep 2001- Jun 2006)

Chemeketa Community College (CCC); Salem, OR; Attainment on Jun 2006

Associate of Applied Sciences Degree in Computer Electronic Technologies (Sep 2004- Jun 2006)

Chemeketa Community College; Salem, OR; Attainment on Jun 2006

Associate of Arts Oregon Transfer Degree; Information Systems Major / Business Minor

Western Oregon University (WOU); Monmouth, OR; Attainment on Aug 2016, (BS degree pending by 6 courses)

EMPLOYMENT LISTING (per company name, job title, duration, contact, and duties respectively)

ExterNetworks April 9, 2020 - November 14, 2022 (present)

Field Engineer

• Attend to Service calls, Representing a Computer Technician for the various companies whom use the online “FIELD ENGINEER” application to hire technicians and complete their service tickets, per client request(s), to service; their company’s related technologies / products / & services, including various items such as: televisions(newest models), computers / laptops/ MacBooks / phones / networking equipment such as routers, modems, and switches, also attain permits regarding telcommunications equipment / phone lines / internet lines / and install all the related equipment ie: wall jacks (phone and Ethernet) RJ-45, Cat6(e), telephone wiring blocks, etc. to ensure successful connectivity to outside network, and cable systems.

• Complete each assigned Independently, then finalizing results with upper management at the end of each service call, to confirm customer satisfaction and job completion.

Barrister / HP Certified Computer Technician/Helpdesk Technician (Dec 2012 –Sep 2019)

●Disassemble/repair/upgrade/install/and reassemble HP computer systems, including laptops down to the component level with no errors nor physical damage, and successfully resolve printer malfunctions regarding software errors involving all printer parts and internal laser/inkjet printing technologies.

●Responsible for PC Hardware Trouble Shooting and give customer support to client end thats superior

●Install and support Mac OS and Windows 9x/2000/XP/NT/Vista/7 to different PCs and configure software application in hospital settings, large technical businesses, small companies, and private home users

●Handle all shipping and handling of defective parts, returning the parts back to its original company locations via boxing, taping, and shipping out packages with return labels, tracking its delivery through documenting its tracking numbers, and ensuring their shipment to and from the United Parcel Services (UPS), back to the products company of origin, completing shipping and handling verification process, ALWAYS CAREFUL to not damage customer items during the stacking of parcel

●Travel site to site to perform extensive Break-Fix support for Multivendor Printers including the Clients; Lexmark, Kyocera, Color Cube, Phasers, WorkCenters, High End A3 Copiers, and more

●Perform Break-Fix Repairs on multiple models of Client Printers at various sites

Intel Corporation / Helpdesk support (Aug 2013 – Jan 2014 then Dec 2014 – Aug 2015)

●Responsible for Installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications, with strong emphasis of ASSET managing to be most beneficial to Intel and its stockholders, clients, and partner companies

●Responsible for data backup and data recovery and safely restore client data.

●Récord stock in a databaser such as QuickBooks, and inventory intel components and machinery,

●Experienced with regards for showing asset managing with efficient results: to record and document the outputs Intel team members accrue in products/technologies whilst in a cost/benefit business, capable of handling workloads well in fast-paced or regular working environments

●Knowledgeable in the manufacturing operations and Materials Build procedures of the MAT line, to run and organize lots in a qualitative, clean, and safe manner to better employee health and moral

●Consistently maintain high standards of production flawlessly executing surface mounting procedures, IPC, and the inspection of faults in product build, finally executing their fixes in a timely manner

●Operate and safely use all tools and equipment of the lab for product builds, ensuring the proper use and specs in drills and bits, updated devices drivers, correctly leveled tool balancers, properly gauged air compressors, air ionizers, well-lit magnification devices, and hydraulic tables for good ergonomics

●Actively participate with the shipping and handling of product in and out of Intel’s labs with guaranteed high levels of communications with all employees, including but not limited to; manufacturing technicians, TD engineers, and operations managers via proven team collaboration techniques, skills aptitude, and a proven success in production, and then to shipping the products out with successful outcomes for any developmental forum, obliging to a timeframe, starting from their received build materials, its production builds, then to its shipping and handlings of the products outputs, respectively

Oracle / Test Technician (Production) (Aug 2011 – Oct 2011)

●Set-up and test and troubleshoot Oracle router equipment by connecting power, fiber optic, infrared, Ethernet, and usb cables into the router and run a software test script to ensure proper functionality

●Assist in the design of the forms required to complete during the Ad Hoc testing phase of routers

●Make recommendations and design Oracle test forms with the necessary Linux codes, algorithms, and syntax required to alter the coding used to creates forms in order to create and improve the format

Tyco Electronics Connectivity / Technical support (Jun 2011 – Aug 2011)

●Work in an assembly environment to produce, hand-assemble, and clean hundreds of hospital cables to create ready-to-use hospital equipment cables, following strictly the instructions of its assembly on a step-by-step build manual, all while improving manufacturing procedures and processes with engineers

●Perform as a tester of the production of cables for proper functionality and Direct Current outputs

●Solder

Xerox / Technical support (Sep 2009 – Jan 2011)

●Resolve Sprint and Nextel’s’ cellular and modem issues for system upgrades and networking failures

●Mac OS configuration of mobile devices and personal computers

●Program phones, update outdated mobile MS Window versions, explain how to download ringtones, inform users about 4G, start claims process for lost/stolen phones, swap old wireless devices for new ones, port-in other providers’ mobile phone numbers, and complete cellular market transfers in a WAN

Salem Hospital / Helpdesk and Desktop Support (Nov 2006 – Nov 2007)

●Perform daily backups of various Cisco servers via tape recorders and paper loggings

●ServiceNow & Asset Management experience of 5+ years ticketing and resolving issues; including complete the repairs of printers (DeskJet, LaserJet, armband/wristband), scanners, desktops, and software using a Computer Associates Unicenter ServicePlus Service Desk ticketing program

●Detect and delete viruses on infected PCs using Ad-Aware, Norton, and VirusScan Enterprise

●Add new users to an Active Directory forest, reset passwords, and reconfigure faulty accounts.

●Assign and map personal and private network drives to users, then recover their lost data upon requests

●Maintain a network of 3600+ end user profiles using multiple environments with programs including; Epic, Active Directory, ConsoleOne, Citrix Client Servers, SmartTerm for MetaFrame Presentation Server 4.0, WinServer 2003, Novell Netware 65, Mac OS and Windows (XP, Pro, Me, and 98), and GroupWise

●During system failures, program a transition of the downed intranet to a backup network of machines

Friendly Computer Systems, Incorporation / Computer Technician (Jun 2000 – Aug 2001)

●Internet Service Provider, to assign SMTP, pop3, Gateways, and IP address, networking thousands of machines for the Eastern shore of Virginia’s Chesapeake Bay internet end-users and machines

●Build and test PCs, Macintosh OS, Windows OS, laptops, and printers in a production environment, ensuring top performances via upgrades and maintenance, following build procedures flawlessly in a build manual with a strong understanding of technological specifications and attention to details, plus inventory all materials

ADDITIONAL SCHOLARLY, COLLEGIATE AND TECHNICAL QUALIFICATIONS:

●Graduating with honors (at SUHS before college), making the Honor Roll during Spring Term of ’05

●Programming skills in Structured Query Language, Assembly Language Programming, Java, and C++

●Completed Microsoft Official Academic Course 70-270 (CCC), passed all Network + Certification Exams (WOU)

●Earned an INTEL Scholarship in 2005-’06 (CCC), + a GPA of over 3.0 in ’08 (at WOU), making the Dean’s List

●Certifcates include: Panasonic Skill Code, TAG:HP Laserjet 4345/M4345, Lexmark, Zensar-FRB

Summary about me:

I am a technical, adaptive, efficient, and highly skillful worker. I aim to please our clients via abiding our company's culture. Over ten years of IT experience has embedded fellow co-workers with a familiarity of one who is easy to get along with, a quick learning, and punctual in regards to consistency and good time management. Positions held were long-lasting, with the majority spanning over intervals of a year or more. Highly skilled in all areas of Information technologies, including Cellular, Help-Desk, Desktop Support, Printer software and hardware expertise, familiarity in the latest anti-virus protocols, certifications with Barrister Global Services to do work on Hewlett-Packards; PC’s Deskjet, Inkjets, and laptops. Lastly, a thought of wisdom to entice today’s warming considerations, “an ideal employee motivation: to help people succeed in every moment, in which thy working lifestyle may acquire a company culture of daily happiness.”

Dara (503) 927 - 0571

Chris Mood (503) 752 - 2873

Monann Chhay 410-***-****

Contact this candidate