Guest Service General Manager
Resume:
KARMA TURNER
Tulsa, Oklahoma ****9
**********@*****.***
Ability to manage store operations independently and effectively in a GM role
Effective and positive management of multiple situations simultaneously. Dynamic guest service using motivational techniques, supervisory practices and procedures.
Experienced in recruitment, hiring, (proper documentation and terminations)
Coaching and development, building of budgets, ensuring that food, labor, paper
Controllable, non-controllable and R&M are in line with or below budget for a
Positive P&L. Experienced in MSDS, payroll, deposits, verification and payment of
Bills, ordering, marketing, implementing company and corporate promotions Catering, inventory and training. Workload planning to meet deadlines. Education and References upon request
Certifications:
Certified Serv-Safe Manager
Liquor License
Licensed by Able Commission
Top Producer Plaques (8)
Won 2 Cruises
Skill: Over 30 yrs.of food Service all in owner operations and/or General Manager roll
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training and schedules. Developed and maintained relationships with customers and suppliers. Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures. Introduced new methods, practices, and systems to reduce turnaround time and faster speeds of service.
Attended meetings with executive leadership to identify opportunities for improvement,
Designed modern employee recognition program which boosted productivity and improved morale.
Established positive and effective communication amoung unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Reduced bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assisted in recruiting, hiring and training of team members. Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off. Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Trained and guided team members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution nd dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel,
Followed all company,state,local and Serv-Safe guidlines (have never failed an inspection)
My last Serv-Safe score was a 94% in Sept.23
Further information upon request
Thank you for yoir attention
Look forward to visiting with you in person!
Karma L. Turner
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