Tiffany Grier

**** ******* ****

Jacksonville, FL 32221

Cell: 904-***-****

Email: ad2azr@r.postjobfree.com

OBJECTIVE:

Highly analytical Business Team Leader with over 14 years of leadership experience and 12 years of customer service experience self-starter with outstanding performance record and excellent analytical skills, providing oversight to lead, train, coach, develop and monitor line level employees to exceed company standards in a diverse set of roles.

EDUCATION:

May 1999 Robert E. Lee High School

Florida State Community College of Jacksonville

Currently-

Business Administration

COMPUTER SKILLS: MS Word, Excel, Internet, Outlook, Power point, MS Office XP, Data Entry 40 wpm, 10 key, BPO, Nefar, Realtyweb, MLS System, GFE, CMA, Pre-screenings WORK EXPERIENCE:

June 2014- currently

Emmanuel Coastal Academy, Inc., Office Registrar & Office Manager

Responsible for the permanent academic records of all students, past and current.

Maintain student records and course data.

Help students schedule and register for classes

Ensure that the students academic performance meets graduation requirements.

Provide responsive, considerate and knowledgeable services.

Ensures adherence to academic policy, creates safeguards and preserves academic records, collects and analyze critical data and promotes collaborative informed enrollment management decisions and create technology- based solutions

In charge of finding, recruiting, screening and training job applicants.

Administers employee benefit programs and payroll.

Review resumes, keep track of employee information, and ensuring company complies with labor laws and employment standards.

Oversee staff, implements procedures, maintain administrative systems and work closely with team members.

Schedule meetings and appointments within the office.

Train supervise and support office staff.

Handle complaints and specific customer requests.

Give day to day support to employees, project work, and long- term strategic planning. February 2013- January 2014

Everbank, Loan Delivery

• Responsible to work loans by delivery date order as assigned by the Supervisor.

• Using company pooling criteria coordinate the tracking of sold loans in company system, PowerSeller, for Secondary Marketing and Loan Delivery.

• Responsible for understanding, reviewing and delivering loan documentation that is required by all investors/agencies.

• Work with other teams to resolve any loan issues as they are presented by the investors/agencies.

• Responsible for maintaining an organized environment within the walls of the file room and shipping pit.

• Responsible for distribution of loans needed in Loan Delivery as well as employees outside of the department.

• Responsible for downloading of loan file images onto CD’s for use by internal employees and external investors or agencies.

• Responsible for receiving all credit and closing packages from the Branches and Closing Agents.

• Responsible for forwarding the files to the Post Closing Department for review.

• Responsible for communicating discrepancies with collateral documents to the collateral team in a timely manner.

• Responsible for tracking all collateral documents received in Warehousing and updating all related software.

• Responsible for Monthly audits of the Warehouse Lines.

• Responsible for delivering or filing all collateral documents to the appropriate custodian or fire-resistant cabinet.

• Responsible for delivering to approved investors all collateral documents as requested by Loan Delivery.

September 2011 – December 2012

Mortgage Processor, Evaluation Solutions, Inc

Manage and set multiple priorities on mortgage files.

• Negotiated decisions based on data and process knowledge.

• Performed in a fast paced high volume work environment.

• Adhere to distribute reports that manage day to day activities for team agreements. April 2005 – August 2011

Office Manager, Grant and Grant Realty of Jax, Inc

• Answer telephones, create and manage office work schedules/hours, and implement adjustments due to customer needs.

• Provide administrative/secretarial support for various departments/divisions such as answering, assisting visitors and resolving a range of administrative problems and inquiries.

• Prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings

• Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.

• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.

• Plan and monitor daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.

• Maintain and update departmental policies and procedures manual.

• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner.

• Research opportunities for improved services to clients.

• Review clerical and personnel records to ensure accuracy.

• Process loan prequel applications.

• Responsible for the training and development of employees.

• Schedule employee holidays, benchmarked employee salary increases against current standards, performed employee performance evaluations and managed travel and expenses for all office employees.

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