Utilized intermal CRM system to manage client portfolios of 130+ members annual

subscriptions through accurate record keeping, class registration confirmations, and membership renewals/upgrades.

Planned, organized, and led weekly classes for 20+ members through 5+ dance styles to deliver high intensity workout regimen for all participants Ensured client retention through exceptional customer service, extensive class education on proper techniques, and embodying strong interpersonal relationships client-instructor relationships through company values Properly managed equipment handling to ensure safety and proper usage by clients Facilitated mass communications for 20,000+ students and faculty members regarding enrollment, financial aid services, onsite visits, events, and other critical information pertaining to attending university

Corresponded with students and parents on average basis of 30-40+ daily high volume of incoming calls and 100+ emails during peak season relating to university registration

Oversaw and streamlined documentation process for student enrollment through consolidating multiple student trackers, accurate record keeping within ATS system, and standardizing process across 10+ administrative associates Orchestrated 15+ orientations and info sessions for incoming students while managing end-to-end logistics of assigning session facilitators, preparing tours and materials, and 3rd party vendor management for university branded gifts Partner cross functionally with 8+ student organizations to collaborate for introductory events for new students to discuss resources available upon admission, promotion of student groups, while strengthening relations between Administrative Servies and Student Resource Organizations

Appointed as lead Student Ambassador to represent school mission and values during 200+ recruitment events onsite/offsite networking and info session and campus tours, in efforts to enroll top talent across the country Trained new ambassadors on recruitment process, lead generation, outreach tactics, and marketing strategies for continuous post engagement Served as intermediary between students and University Leadership representing interests of increasing diversity resources ad programs STUDENT RECREATIONAL CENTER EUGENE, OR

Fitness & Administrative Associate Jun 2018 - Mar 2021 UNIVERSITY AT OREGON STUDENT ADMINISTARTIVE SERVCIES EUGENE, OR Administrative Associate Feb 2019 - Oct 2019

UNIVERSITY AT OREGON RECRUITMENT SERVICES EUGENE, OR Student Ambassador & Outreach Specialist Oct 2018 - July 2019 PROFESSIONAL EXPERIENCE

EDUCATION

UNIVERSITY AT OREGON EUGENE, OR

Bachelores of Liberal Arts in Ethic Studies Sep 2017 - May 2023 MICHAEL JONES

Administrative Associate

PERSONAL SUMMARY

Passionate Administrative

Associate with 4+ years of

experience in customer

servcie, CRM management,

inventory management,

and project coordination

I'm seeking to expand

expertise into other areas of

cutomer services and

operations management.

SKILLS

Microsoft Suite

(Excel, Word, PowerPoint,

Outlook)

REFRENCES AVAILABLE

UPON REQUEST

ACHIEVEMENTS &

AWARDS

Senate 13

Students of the University

of Oregon

CONTACT INFO

Cell:

+1-843-***-****

Email:

ad2az9@r.postjobfree.com

Google Suite (Docs, Sheets,

Slides, Forms,)

Contact this candidate