Spa supervisor
Resume:
Address
Phone / Whatsapp
*****.*******@*****.***
Al Gharafa, Ar Rayyan
Doha, Qatar
MARIE AVEGAIL
CERVANTES
To secure a responsible career opportunity to fully utilize my training and skills, while making a
significant contribution to the success of the
company.
ICCT COLLEGE
Attending
Bachelor of Science Tourism Management
Supervise spa staff
Improve staff performance through training
Attention to detail and empathetic problem-
solving methods Assist with the preparation of
staff assessments
Resolve staff and guest conflicts in a professional courteous manner
Inventory and order business supplies
Responsible for guest billing and settling payment disputes Admin tasks as needed including
bookings, check-ins, answering phones,
responding to email and social media inquiries
Perform several types of treatments such as full
body massage, facial, hot stone massage, foot
reflexology and Moroccan bath.
Train fresh staff, inventory, and order spa supplies Worked with marketing team on campaign to
increase guest bookings
SPA SUPERVISOR
Wyndham Hotel Doha West Bay Qatar
2019-Present
KEY ROLES & RESPONSIBILITIES
HEAD THERAPIST
Blue Cloud Spa Lebanon
2015-2019
KEY ROLES & RESPONSIBILITIES
TRAINING & CERTIFICATES
WORK EXPERIENCE
CONTACT EDUCATION
Introduction to anatomy and
physiology (BABTAC)
Emergency first aid at work (QSIC)
TESDA National certificate II
(MASSAGE THERAPY)
Introduction to front office
services (TESDA)
Service that sells (FLOW
HOSPITALITY TRAINING)
Guest Service (FLOW HOSPITALITY
TRAINING)
Health and Safety Level 2 (FLOW
HOSPITALITY TRAINING)
Fundamentals of Massage Therapy
(TESDA)
Performing Swedish Massage
(TESDA)
Performing shiatsu (TESDA)
Foundation of massage practice
(TESDA)
Performed several types of spa
treatments such as Moroccan bath,
Turkish bath, reflexology, cupping
therapy, hot stone massage and facial
treatment.
Maintain safety in massage room and
privacy for members and guests
Provide a courteous and professional
service at all times.
Knowledgeable in all aspects of the
spa's operations and able to assist
when needed to support operations.
Acting as contact points for all
suppliers and client
Keeping lists of the suppliers or
personnel representing the client.
Collecting payments from the clients.
Responsible for bank deposit and
withdrawing cash
Acting as private therapist of the
company owner and Family
Liaison Officer and Private Masseuse
1960 Metal Industries
Philippines
2011-2015
KEY ROLES & RESPONSIBILITIES
SKILLS AND CHARACTERISTICS
Leadership
Knowledge about CRM massage
software
Team player
Ability to work under pressure
Work without supervision
Positive attitude
Value diversity
Excellent English skills verbal and
written
Willing to learn new things
ACHIEVEMENT AND AWARD
Front of the house employee award
I hereby certify that all the above
information is true and correct to the best
of my knowledge and belief.
MARIE AVEGAIL CERVANTES
Applicant
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