MD

Marisa Dominski

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

Work History

Confidential - Manager/Insurance Coordinator

Virginia Beach, VA

01/2023 - Current

Filed and tracked insurance claims and communicated claims status to patients.

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● Verified insurance and communicated coverage to staff and patients. Prepared insurance claims for submission to clearinghouses or insurance companies.

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Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.

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Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.

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Obtained prior authorization and precertification for outpatient procedures.

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Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.

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Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.

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Maintained compliance with local, state, and federal regulations governing insurance, Medicare and Medicaid requirements.

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● Checked documentation for accuracy and validity on updated systems. Carried out administrative tasks by communicating with patients, distributing mail and scanning documents.

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● Verified patient information by analyzing existing evidence on file.

● Generated, posted and attached information to claim files. Maintained strong knowledge of basic dental terminology to better understand services and procedures.

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Made contact with insurance carriers to discuss policies and individual patient benefits.

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Assured timely verification of insurance benefits prior to patient procedures or appointments.

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ad2ayq@r.postjobfree.com

757-***-****

Virginia Beach, VA 23464

Skills

Accounts Payable and Accounts

Receivable

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● Customer Service and Assistance

● Reviewing Patient Information

● MS Office Expertise

● Patterson EagleSoft

● SoftDent

● Dentrix Software Proficiency

● Dental Supply Inventory

● Cast Mounting

Education

08/2010

Old Dominion University

Norfolk, VA

Dental Radiology Certification: Dental

Radiology

06/2010

Tallwood High School

Virginia Beach, VA

High School Diploma

● Processed and recorded new policies and claims.

● Posted payments to accounts and maintained records. Maintained confidentiality of patient finances, records and health statuses.

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Prepared insurance claim forms or related documents and reviewed for completeness.

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Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

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● Modified, updated and processed existing policies. Communicated effectively with staff members of operations, finance and clinical departments.

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● Calculated adjustments, premiums, and refunds.

Reviewed outstanding requests and redirected workloads to complete projects on time.

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● Accomplished multiple tasks within established timeframes. Cross-trained existing employees to maximize team agility and performance.

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Maximized performance by monitoring daily activities and mentoring team members.

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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

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Developed and maintained relationships with patients and suppliers through account development.

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Established and updated work schedules to account for changing staff levels and expected workloads.

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● Approved regular payroll submissions for employees. Applied customer feedback to develop process improvements and support long-term business needs.

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Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

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Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

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Prepared and recommended long-range plans for development of department personnel.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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● Answered multi-line phone system to respond to inquiries Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

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Used eaglesoft software to process reservations, check-ins and check- outs.

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● Monitored office supplies by checking inventory and placing orders. Confirmed relevant guest information and payment methods to prevent fraud.

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Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

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Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

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Tidewater Laser Perio & Implants - New Patient Coordinator/Referral Specialist

Virginia Beach/ Chesapeake VA

04/2022 - 12/2022

Al Rodriguez Lab - Dental Laboratory Technician

Virginia Beach, VA

11/2019 - 03/2022

● Scheduled appointments with specialists on behalf of patients.

● Built professional relationships with referring Doctors. Assisted patients in locating dental offices that accepted in network insurances.

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Followed up with patients and doctors to inquire about procedures and correspondence letters.

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Coordinated with dental staff and patients to find cost-effective options for services.

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Called insurance companies to get precertification and other benefits information on behalf of patients.

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Answered telephone calls to offer office information, answer questions and direct calls to staff.

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Received, recorded and addressed incoming and outgoing communication via telephone and email.

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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

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Carried out front office duties utilizing data entry skills in framework of dental database.

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Obtained payments from patients and scanned identification and insurance cards.

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Answered phone calls and messages, scheduling appointments and handling patient inquiries.

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Completed administrative patient intakes with case histories, insurance information and mandated forms.

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Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

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Registered and verified patient records before triage with most up-to- date information.

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Coordinated referrals through insurance and other dental specialists and documented details in patient charts.

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Greeted visitors and initiated triage processes for clients to streamline patient flow.

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● Received and routed laboratory results to correct clinical staff members. Completed detailed models of patients' mouths to create accurate devices.

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Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.

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Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.

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Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.

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Blue Crane Dental Lab/ Dental Keramik - Dental Lab Technician Virginia Beach

08/2015 - 11/2019

Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.

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Completed extensive wear tests to assess designs for long-term durability.

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Polished completed molds and prosthesis while maintaining high standards of final products for best-in-class care.

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Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.

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Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.

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Tested completed appliances for functionality before shipping them to patients or dental offices.

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Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.

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Monitored supply inventory in Lab Next and ordered more ahead of schedule to prevent lost time.

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Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.

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Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.

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Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.

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Trained or supervised other dental technicians or dental laboratory bench workers.

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Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.

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Completed detailed models of patients' mouths to create accurate devices.

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Completed extensive wear tests to assess designs for long-term durability.

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Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.

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Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.

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Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.

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Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.

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Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.

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Polished completed molds and prosthesis while maintaining high standards of final products for best-in-class care.

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Tested completed appliances for functionality before shipping them to patients or dental offices.

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The Art Of Dentistry ( Dr. Horwitz) - Front Desk Receptionist/Hygiene Coordinator

Virginia Beach, VA

06/2013 - 07/2015

Kool Smiles Dental - Orthodontic Assistant/Patient Care Coordinator Virginia Beach / Portsmouth VA

09/2010 - 06/2013

Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.

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Monitored supply inventory and ordered more ahead of schedule to prevent lost time.

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Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Greeted patients upon arrival, offered assistance and answered questions to build rapport and retention.

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Checked-in guests, collected payments and verified reservation details to maintain customer satisfaction.

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● Kept accounts in balance and ran daily reports to verify totals. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Oversaw fast-paced front desk operations and guests' needs at busy facility.

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● Collected deposits, fees and payments.

Used quick response and dynamic service skills to build relationships with patients, improving patient retention rate.

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Drafted, copied and forwarded documents and paperwork to facilitate office workflow.

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Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.

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● Use Dentrix Software to maintain and update records of internal data. Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

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● Transcribed phone messages for entire office and relayed messages.

● Scheduled New Patient appointments in computer system. Acted as main point of contact for patients, doctors and dental staff by closely reviewing medical charts and maintaining high levels of communication.

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● Worked with patients to schedule Consults and procedures. Educated patients by explaining preparation instructions for upcoming procedures/ Appointments.

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● Monitored ongoing care and proactively corrected problems. Reviewed medical charts and served as liaison between patient, doctor and Dental Office.

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Worked closely with patients to deliver excellent and direct individualized patient care.

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● Delivered excellent patient experiences and direct care. Maintained confidentiality of patient data and condition to safeguard health information.

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Contact this candidate