Keon Warren

**** ******** **

Atlanta, Ga. *****

Education:

SOUTHERN CONNECTICUT STATE UNIVERSITY

Aug. 99 – May 02

New Haven, CT Bachelors Degree in Business Management

Associates Degree in Elementary Education

OBJECTIVE

Highly motivated and result-driven Sales Development Representative with a proven track record of exceeding targets and generating qualified leads. Seeking to leverage my exceptional communication skills, strategic prospecting abilities, and passion for building relationships to drive revenue growth and contribute to the success of a dynamic sales team.

Skills: Skills: LinkedIn Sales Navigator · Appointment Scheduling · Sales Processes · Presentations · Performance Metrics · Lead Generation · Inbound Sales · Identifying New Opportunities · Communication · Business Relationship Management · Organizational Effectiveness · Editing · Sales Prospecting · Customer Relationship Management (CRM) · Search Engine Optimization (SEO) · Sales Cycle Management · Sales

EXPERIENCE

Not Your Typical Services LLC [Remote] (Atlanta,Ga) Oct. 2023 - Present

Credit Specialist

Initiating sales calls and contacting leads to generate new business opportunities.

Building and maintaining a strong sales pipeline.

Demonstrating products or services to potential customers and explaining their benefits.

Negotiating and closing sales deals to meet or exceed sales targets.

Providing excellent customer service and support throughout the sales process and

after-sales.

Keeping up to date with industry trends, market developments, and competitors' activities.

Managing inbound sales inquiries and providing timely responses.

Engaging with leads and customers via phone, email, or live chat.

Operating within Go High Level (CRM) to keep track of the communication between all inbound and outbound clients.

Sprig Restaurant (Atlanta, Ga) Aug. 2017 - Present

Head Waiter

●Coordinate daily Front of the House and Back of the House restaurant operations.

●Deliver superior service and maximize customer satisfaction.

●Respond efficiently and accurately to customer complaints.

●Appraise staff performance and provide feedback to improve productivity.

●Promote the brand in the local community through word-of-mouth and restaurant events.

●Recommend ways to reach a broader audience (e.g. discounts and social media ads).

●Train new and current employees on proper customer service practices.

●Implement policies and protocols that will maintain future restaurant operations.

Fork in the Road (Atlanta, Ga) December 2014 - August 2017

Shift Manager

●Successfully maintained 100% goals & daily metrics set for the position.

●Maintained a high level of customer appreciation thru high customer service performance, being likable and adjustable to multi-tasking.

●Being able to handle multiple tables and perform under peak hours of a high-volume store.

●Ensuring a clean dining area, maintaining a friendly environment, and being able to pay close attention to customers’ orders.

●Delegated tasks to restaurant staff and supervise their performance

●Maintained a fully-stocked inventory and ordered food supplies, as needed.

●Managed dining reservations.

●Arranged to have shifts covered (e.g. when employees take time off).

●Helped staff resolve on-the-job challenges.

●Coordinated with suppliers as they deliver food product orders.

●Ensured client satisfaction and gracefully handle any complaints.

●Opened or close the restaurant (when responsible for the first or last shift).

●Informed the next Shift Manager about pending tasks.

●Reported maintenance and training needs.

La Renaissance on Peachtree (Atlanta, Ga) July 2014 – December 2014

Lead Server/Host

●Responsible for training new employees and educating them on the culture of leisure care.

●Host: Assisting residents to their tables and making sure they feel comfortable with the menu and know exactly what to expect with a changing menu.

●Server: Waiting multiple tables at a time with limited wait staff and making sure food is delivered promptly and as accurately as possible with an emphasis on appearances.

●Bussing/Runner: Knowing where the food goes, seat numbers, and flipping tables as fast as possible.

Butter Milk Kitchen (Atlanta, Ga) Mar. 2014 – July 2014

Server/Host

●Maintain the front of the house and greet customers as they come in with a smile.

●Give accurate wait times and communicate with servers on the floor.

●Assist in the kitchen with running, bussing, and waiting tables.

●Escorting customers to their tables and giving an overall great experience.

Drive Auto Group (Manchester, CT) Sept. 2010 - Feb. 2014)

Store Manager/Finance Manager

●Conducted outbound prospecting activities, including cold calling, emailing, and social selling, resulting in an average of 100 qualified leads per month.

●Built a variety of inventory and marketing strategies unique to the company's Buy Here Pay Here Program.

●Operated with daily activities, including (but not limited to) regularly monitoring and improving sales activity on the floor and over the web.

●Utilized SalesForce CRM to maintain accurate and up-to-date records of leads, interactions, and progress through the sales pipeline.

●Assisted in the onboarding process for new hires.

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