Tameka Walton

757-***-****

ad2axu@r.postjobfree.com

Career Summary:

1. Possess over 10+ years of Customer Service Experience 2. Acquired 8+ years of Collections Experience

3. Achieved 10+ years of Telemarketing & Cold Calling Experience 4. Successful Lead Generator in Retail Setting

5. Retail Marketer ability to build relationships with clients

• Collections Specialist ll

• Collections Specialist l

• Billing Associate

• Fully Qualified Telephone Sales Associate

• Consistently handled complaints from clients & other peers within the department

• Works independently, successfully meeting quotas

• Competitive Attitude

• HSBC Presidential Award

• HSBC Leadership Award

• HSBC All Expense Paid Trip to Rome, Italy

• Thrive in team environment and works well with others.

• Excellent presentation & negotiation skills

• Motivate others to meet goals set within the team

• Entrepreneurial Skills - What’s in Your House Boutique

• Collaborated with other small businesses sharing ideas & knowledge of various government programs, grants & workshops.

• Works closely with the community selling clothing, shoes and home goods.

(a) Business won awards “Best in Clothing “& “Best in Home Goods” in the Coastal Virginia Magazine 6/2021 & 6/2023

(b) Volunteered for Youth Career Event at Daycare 6/2021

(c) Business Highlighted in Voyage ATL Magazine – March 2022

(d) Social Media influencer TikTok, LinkedIn, Facebook, Instagram & other

(e) Mastered Networking with key decision makers

(f) Attends Networking Events to gain new relationships

Educational History:

a) Maury High School

b) Norfolk Technical Vocational Center – Computers & Printing

Employment History

Spring Oaks Capital – October 2023 – Present - Collections Resolution Specialist

• Initiate outbound calls to delinquent accounts in write off & charge off status.

• Create payment plans that produce a win win situation for the organization as well as the customer, discuss & document reasons for delinquency.

• Offer settlements either in one payment or numerous payments within designated time restraints, offer balance in full letters once payment has been processed & cleared.

• Inform customer of credit bureau process to have tradeline removed.

• Contact customers back within regulated timeframe in regards to failed payments & broken promises.

• Adhere to all lunches, breaks, scheduled meetings, Quality & Compliance guidelines. Leaf Filter May 2023 – Retail Event Marketer

• Worked within retail setting in Lowe’s.

• Generate leads for sales department.

• Communicate with customers about gutters and gutter protection.

• Assisted in training new hires on processes and procedures.

• Maintain clean orderly work area.

• Follow safety guidelines to avoid injuries in designated work area. What’s In Your House Self Employed 2/2018 to Present –

• Retail Store offering new & preloved Formal, Professional & Sunday Wear to clients.

• Developed my Social Media Influence presence of over 7000 followers on Facebook, TikTok, Instagram

• Coordinated Networking events to build relationships with City Council, Non-Profit Organizations & other small businesses.

• Assisted small business with Grants applications, obtaining government certifications & contracts to increase their business revenue.

Cox Communications – 10/2013 – 6/2022

• Offered Cable TV, Internet, & Home Security in Telecommunications industry

• Provided account information in inbound dialer system.

• Updated Customer Relation Management (CRM) database with all activity

• Negotiated Payment arrangements to keep account active.

• Discussed options to add additional services to active accounts.

• Process incoming payments, record collection notes, and cancel orders when necessary.

• Assist the team in carrying out collections and reporting activities to ensure timely receipt of order payments.

• Adhered to scheduled lunches, breaks & team meetings based on operations.

• Contact customers through various communication channels to resolve past due balances and address account situations.

• Worked Community Events offering discounted services to Low – Income Families bringing awareness to services available

Contact this candidate