STEVE CABRERA

**** **** ** ***. **** Kyle TX ****0 · 737-***-****

ad2avu@r.postjobfree.com

Hard working professional with 15+ years of experience in customer service. Good understanding of call center procedure for sales, tech support, and customer care. I have been trained in customer service software, conflict resolution and the importance of being a good listener. My positive attitude helps me build productive relationships, customer satisfaction and loyalty. Highly professional – dependable, reliable, and able to perform with minimal supervision. Commitment to customers and passion for the industry will help me transition comfortably to your team and quickly become an asset to your business WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

JUNE 7 2022 - STILL EMPLOYED

SPECTRACFORCE

Work from home, based in New Jersey

I am currently in the IQvia project. I assist patients and pharmacies with a specific copay assistance program. I verify information and explain requirements for the program. CUSTOMER SERVICE REPRESENTATIVE

MAY 6 2020 - JUNE 09 2021

CHARTER COMMUNICATIONS INC. - SPECTRUM

Austin Texas 78664

I was a CSR in the video repair department. I would take calls from customers that have issues with there service. I worked an overnight shift. I was hired for video repair, but working overnight I would answer questions for internet, billing, sales. The overnight schedule also came with very upset customers. Deescalating customers was a daily task. It was very important to really listen to our customers, even when they're upset, to get to the root of the issue and provide a satisfactory solution. PET CARE / STOCKER / CASHIER

AUGUST 2019 - APRIL 2020

PETSMART

Austin Texas 78664

In pet care I sell fish, small mammals, reptiles, and supplies needed for their care. I offer information and solutions for pet care issues. I offer recommendations and stock for food, cages and aquariums to ensure proper pet care. I give information on pet adoptions. I have worked in the early morning as perishable goods stockers. I have been a cashier and maintained customer profiles for reward and loyalty points.

CUSTOMER SERVICE REPRESENTATIVE

MAY 2013 - JUNE 2019

ATENTO INC.

Pharr Texas 78577

I worked two projects while employed at Atento. I worked in a bank project and assisted with credit cards then eventually mortgage payments and information. It was for a big bank so verification and security was in was very important. I worked for a technical support project that provided troubleshooting help for major home appliances and electronics. I would dispatch technicians and schedule repair appointments. I enjoy finding a solution for our customers. OFFICE MANAGER

MAY 2011 - APRIL 2013

NOBLE FINANCE

Mission Texas

As office manager I maintained an office with three employees. I would set schedules per business needs. I would purchase office equipment needed for daily activity. I would balance the tills and deposit a cash bag at the end of each business day. Our company would provide small loans for personal use. CUSTOMER SERVICE REPRESENTATIVE

APRIL 2008 - MAY 2009

PENCRO INC.

McAllen Texas 78501

I would take credit card payments and offer credit card information and options to help them with their credit accounts. I worked for an auto loan company that would inform customers and accept over the phone payments.

CUSTOMER SERVICE REPRESENTATIVE

FEBRUARY 2005 - MARCH 2008

CONVERGYS CORP

Pharr Texas 78577

I worked for a cable company project. I would accept payments for service. I would offer contract extensions and upgrades to their service when applicable. I would offer technical troubleshooting help for service problems and set up work appointments per customers’ requests.

HEAD PHARMACY TECHNICIAN

AUGUST 2004 - APRIL 2005

SHARY ROAD PHARMACY

Mission Texas

I worked with my step father in a family run business. I oversaw all pharmacy business. I established and maintained patients’ relationships, medical profiles and resolved insurance issues. I ordered pharmacy stock and supplies. Recruited staff members and executed training projects. Obtained licenses and insurance carrier contracts to lawfully open and run. CERTIFIED PHARMACY TECHNICIAN

JUNE 1996 – JUNE 2004

HEB GROCERY COMPANY

Pharr Texas 78577

I swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists. I would use the pharmacy’s computer program to access prescription information including patient and prescriber data. I resolved potentially drug interactions, insurance issues to ensure patient safety and build customer loyalty. Maintained proper pharmacy stock and wrap by placing daily orders per pharmacy standards. JUNE 1996

EDUCATION

AUGUST 2000

BIOLOGY, UNIVERSITY OF TEXAS PAN AMERICAN

I maintained a 2.7 GPA, although I did not graduate. I attended for two years but left school to look into other opportunities.

June 1996,

HIGH SCHOOL DIPLOMA, PHARR SAN-JUAN ALAMO NORTH HIGH SCHOOL Obtained my high school diploma.

SKILLS

● I’m a good listener and understand customer service resolutions.

● Positive attitude and problem solver

● Good relationship builder that helps with customer service and satisfaction.

● Familiar with CSR software and data entry.

● Dependable, reliable, and hard working.

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