Data Entry and Customer Service
Resume:
JAMIE STICKLER
*****.******@*******.*** 607-***-**** Elmira, NY 14904
OBJECTIVE
Personable and hardworking individual with the ability and skills to provide dedicated support for CRM. Outgoing, efficient demeanor with the capacity to multi-task at high levels to maintain client satisfaction.
EXPERIENCE
Uber Driver / Uber Eats Delivery
10/2023 - Present
- Navigated and troubleshooted issues with orders and rides.
- Efficiently made changes, additions, or updates requested by customers.
- Maintained an open line of communication through the chat window, notifying customers of delays or changes to their orders.
- Provided options for substitutions if an item was not available.
- Maintained a customer satisfaction rating consistently above 4.95. Full Service Shopper
Instacart 02/2021 - Present
- Navigated and troubleshooted issues with orders.
- Efficiently made changes, additions, or updates requested by customers.
- Maintained an open line of communication through the chat window, notifying customers of delays or changes to their orders.
- Provided options for substitutions if an item was not available.
- Maintained a customer satisfaction rating consistently above 4.95. 2
Production Line Lead
Howell Packaging Elmira, NY 02/2022 - 08/2022
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Met or exceeded target for on-time customer shipments.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used daily system logs to document production information, discussing issues with management. Certified Home Health Aide
HopeHouse Home Healthcare Sayre, PA 08/2018 - 12/2021
- Maintained a clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling. Remote Customer Support Specialist
Navient, Pioneer Credit Recovery Big Flats, NY 02/2021 - 05/2021
- Navigated state and agency shared computer database system to look up customer information and update new and existing unemployment insurance applications.
- Asked probing questions and offered solutions to resolve customer issues. 3
- Checked system database for appropriate coding, catching errors and making revisions to ensure no future processing delays.
- Collaborated with fellow team members to manage a large volume of claims.
- Prepared and reviewed unemployment insurance forms and related documents for completeness.
- Corresponded with insured or agent to obtain information of account status or changes.
- Assisted claimants with problems or questions regarding claims.
- Transcribed data to worksheets and entered data into the computer to prepare documents and update accounts. Social Welfare Examiner
Chemung County Department of Social Services Elmira, NY 02/2015 - 08/2018
- Composed or prepared correspondence, case notes, and narratives with computer or paper-based applications.
- Processed benefits applications and documents for food stamps, HEAP, and cash assistance.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained reasons behind application denials and recommended further action.
- Reviewed applications to verify client information and resolve discrepancies.
- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.
- Coordinated with other departments to promote prompt processing of client applications.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Gathered financial information from clients regarding income, assets, and debts.
- Conducted interviews with applicants, explaining the benefits process and which programs were available.
- Managed intake of new claims and performed routine follow-ups.
- Entered client information and files into databases for further review and tracking.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination. Executive Administrative Assistant
Metlife Elmira, NY 04/2014 - 02/2015
- Managed external contacts and kept track of periodic communication needed for priority actions. 4
- Arranged appropriate travel, visas, agendas, necessary contacts, and other information for executive travel.
- Managed director's calendar and prepared meeting agenda and materials.
- Opened, read, and replied to emails, letters, and correspondence on behalf of executives.
- Entered customer information and updates in the database system to track leads, interactions, relationships, and propel sales opportunities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Leveraged word processing software to create proposals, letters, and memos.
- Obtained signatures for financial documents and internal and external invoices.
- Followed proper accounting and bookkeeping procedures to support audits.
- Conducted research and collected and analyzed data to prepare reports and documents. Term Insurance Case Manager
Brian K. Adams & Associates Elmira, NY 09/2012 - 01/2014
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained accurate and up-to-date case status for a case load of 250 case files.
- Informed agents with eligibility and rating determination made by companies agent customer applications had been submitted with.
- Contacted field representatives, doctors' offices, or applicants to obtain further information needed from life insurance carrier underwriters.
- Examined finished life insurance policies for errors labeling all areas agent and customers' signatures were needed.
- Scheduled carrier-specific medical exams and requested all medical records needed for underwriting determinations.
- Managed paper or electronic filing systems by recording information, updating paperwork, and maintaining documents.
- Organized and maintained documents, files, and records. Cleaning Team Leader
Merry Maids Elmira Heights, NY 05/2000 - 07/2004
- Vacuumed floors and dusted furniture to maintain an organized, professional appearance. 5
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Communicated with customers about requests for additional supplies or cleaning services. EDUCATION
GED Boces Adult Education Elmira Heights NY 06/1999
Some College (No Degree): Personal Finance University of Phoenix Online
PROFESSIONAL SKILLS
- Data Entry and Maintenance
- De-escalation Techniques
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Ability to work independently
- Time Management
- Customer Data Confidentiality
6
- Customer Account Management
- Courteous with Strong Service Mindset
- Reliable & Trustworthy
- Critical Thinking
- Friendly, Positive Attitude
COMPUTER SKILLS
- Remote collaboration: Zoom, Google Chat, Dropbox, MS Teams, and Skype
- CRM Software
- Google Drive: Docs, Drive & Open Office
- MS Office: Word, Excel, Outlook, PowerPoint & OneNote
- Spreadsheets: Excel, Google Drive & Open Office
- Email: Outlook, Gmail & Yahoo
- Presentations: PowerPoint & Slides
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