JAMIE STICKLER

ad2avr@r.postjobfree.com 607-***-**** Elmira, NY 14904

OBJECTIVE

Personable and hardworking individual with the ability and skills to provide dedicated support for CRM. Outgoing, efficient demeanor with the capacity to multi-task at high levels to maintain client satisfaction.

EXPERIENCE

Uber Driver / Uber Eats Delivery

10/2023 - Present

- Navigated and troubleshooted issues with orders and rides.

- Efficiently made changes, additions, or updates requested by customers.

- Maintained an open line of communication through the chat window, notifying customers of delays or changes to their orders.

- Provided options for substitutions if an item was not available.

- Maintained a customer satisfaction rating consistently above 4.95. Full Service Shopper

Instacart 02/2021 - Present

- Navigated and troubleshooted issues with orders.

- Efficiently made changes, additions, or updates requested by customers.

- Maintained an open line of communication through the chat window, notifying customers of delays or changes to their orders.

- Provided options for substitutions if an item was not available.

- Maintained a customer satisfaction rating consistently above 4.95. 2

Production Line Lead

Howell Packaging Elmira, NY 02/2022 - 08/2022

- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

- Received incoming shipments and reviewed contents against purchase order for accuracy.

- Met or exceeded target for on-time customer shipments.

- Helped achieve team goals by rotating production lines and daily duties to meet demand.

- Looked through work orders to determine type and quantity of materials needed for each production batch.

- Used daily system logs to document production information, discussing issues with management. Certified Home Health Aide

HopeHouse Home Healthcare Sayre, PA 08/2018 - 12/2021

- Maintained a clean and well-organized environment for client happiness and safety.

- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

- Tracked and reported clients' progress based on observations and conversations.

- Developed strong and trusting rapport with patients to facilitate smooth, quality care.

- Documented care provided and submitted notes to supervisor.

- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

- Recognized emergency situations and implemented appropriate procedures.

- Managed patient transportation and appointment scheduling. Remote Customer Support Specialist

Navient, Pioneer Credit Recovery Big Flats, NY 02/2021 - 05/2021

- Navigated state and agency shared computer database system to look up customer information and update new and existing unemployment insurance applications.

- Asked probing questions and offered solutions to resolve customer issues. 3

- Checked system database for appropriate coding, catching errors and making revisions to ensure no future processing delays.

- Collaborated with fellow team members to manage a large volume of claims.

- Prepared and reviewed unemployment insurance forms and related documents for completeness.

- Corresponded with insured or agent to obtain information of account status or changes.

- Assisted claimants with problems or questions regarding claims.

- Transcribed data to worksheets and entered data into the computer to prepare documents and update accounts. Social Welfare Examiner

Chemung County Department of Social Services Elmira, NY 02/2015 - 08/2018

- Composed or prepared correspondence, case notes, and narratives with computer or paper-based applications.

- Processed benefits applications and documents for food stamps, HEAP, and cash assistance.

- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

- Explained reasons behind application denials and recommended further action.

- Reviewed applications to verify client information and resolve discrepancies.

- Conversed with people from different cultures daily, providing a high level of respect and patience with each interaction.

- Coordinated with other departments to promote prompt processing of client applications.

- Responded to client inquiries and concerns and escalated complex problems to department supervisors.

- Gathered financial information from clients regarding income, assets, and debts.

- Conducted interviews with applicants, explaining the benefits process and which programs were available.

- Managed intake of new claims and performed routine follow-ups.

- Entered client information and files into databases for further review and tracking.

- Granted, modified, denied, or terminated assistance based on key information and eligibility determination. Executive Administrative Assistant

Metlife Elmira, NY 04/2014 - 02/2015

- Managed external contacts and kept track of periodic communication needed for priority actions. 4

- Arranged appropriate travel, visas, agendas, necessary contacts, and other information for executive travel.

- Managed director's calendar and prepared meeting agenda and materials.

- Opened, read, and replied to emails, letters, and correspondence on behalf of executives.

- Entered customer information and updates in the database system to track leads, interactions, relationships, and propel sales opportunities.

- Maintained company confidence and protected business operations by keeping sensitive information confidential.

- Leveraged word processing software to create proposals, letters, and memos.

- Obtained signatures for financial documents and internal and external invoices.

- Followed proper accounting and bookkeeping procedures to support audits.

- Conducted research and collected and analyzed data to prepare reports and documents. Term Insurance Case Manager

Brian K. Adams & Associates Elmira, NY 09/2012 - 01/2014

- Adhered to ethical principles and standards to protect clients' confidential information.

- Maintained accurate and up-to-date case status for a case load of 250 case files.

- Informed agents with eligibility and rating determination made by companies agent customer applications had been submitted with.

- Contacted field representatives, doctors' offices, or applicants to obtain further information needed from life insurance carrier underwriters.

- Examined finished life insurance policies for errors labeling all areas agent and customers' signatures were needed.

- Scheduled carrier-specific medical exams and requested all medical records needed for underwriting determinations.

- Managed paper or electronic filing systems by recording information, updating paperwork, and maintaining documents.

- Organized and maintained documents, files, and records. Cleaning Team Leader

Merry Maids Elmira Heights, NY 05/2000 - 07/2004

- Vacuumed floors and dusted furniture to maintain an organized, professional appearance. 5

- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.

- Employed deep-cleaning techniques for areas in need of additional sanitation.

- Used cleaning chemicals following proper guidelines.

- Interacted pleasantly with clients and guests when performing daily duties.

- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

- Sanitized and cleaned sinks, mirrors, toilets, and showers.

- Communicated with customers about requests for additional supplies or cleaning services. EDUCATION

GED Boces Adult Education Elmira Heights NY 06/1999

Some College (No Degree): Personal Finance University of Phoenix Online

PROFESSIONAL SKILLS

- Data Entry and Maintenance

- De-escalation Techniques

- Issue and Complaint Resolution

- Efficient and Detail-Oriented

- Verbal and Written Communication

- Calm and Professional Under Pressure

- Multitasking and Prioritization

- Ability to work independently

- Time Management

- Customer Data Confidentiality

6

- Customer Account Management

- Courteous with Strong Service Mindset

- Reliable & Trustworthy

- Critical Thinking

- Friendly, Positive Attitude

COMPUTER SKILLS

- Remote collaboration: Zoom, Google Chat, Dropbox, MS Teams, and Skype

- CRM Software

- Google Drive: Docs, Drive & Open Office

- MS Office: Word, Excel, Outlook, PowerPoint & OneNote

- Spreadsheets: Excel, Google Drive & Open Office

- Email: Outlook, Gmail & Yahoo

- Presentations: PowerPoint & Slides

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