Customer Service Associate Manager

Catrina L. Smith

Gonzales, LA ***** 225-***-**** *******.*.*****@*****.***

OVERVIEW

Quality-focused and efficient US Navy Veteran with more than 15 years of experience in Management and Customer Service. I am a self- motivated, critical thinker with excellent troubleshooting, organization, time management and leadership abilities. Equipped with strong written and verbal communication skills conducive to managing staff, inventory and resolving customer complaints. I am seeking a position that will allow me the opportunity to use my skills and grow my experience.

Key Competencies Include:

Responsible Vendor Certification

MS Office (Word, Excel, PowerPoint, & Outlook)

EDUCATION

Associate of Applied Science in Culinary Arts, Augusta Technical College, Jan 2010 Fire Controlman, United States Navy, July 2000

EXPERIENCE

United State Postal Service Gonzales, LA

City Carrier Assistant April 2022– Present

Sort mail and packages according to delivery sequence.

Deliver letters, documents, and parcels to businesses and residences on planned routes by foot/truck.

Collect outgoing mail and parcels along route for transport to distribution plant.

Manage customer concerns regarding mail issues.

Rouses Market Gonzales, LA

Cold Cuts Department Manager August 2020– April 2022

Ensured that all cleaning and sanitation guidelines were enforced, and all equipment was properly used and maintained.

Conducted inventory, placed weekly delivery orders, and processed invoices for payments.

Maintained scheduling of staff members, interviewed applicants and trained new team members

Assisted in the daily operations of the department. Accomplishments:

Promoted from Deli worker to Department Manager. Newks Eatery Baton Rouge, LA

Associate Manager October 2019 – March 2020

Maintain flow of cash and ensured proper cash handling procedures were followed by cashiers.

Ensured that all cleaning and sanitation guidelines were enforced, and all equipment was properly used and maintained.

Effectively coordinated daily restaurant management operations.

Supervised the kitchen staff of 20 to ensure proper food safety guidelines were adhered to.

Enforced strict recipe guidelines adherence and freshness of all items.

Interviewed, hired, counseled new staff members. Piccadilly Restaurant Baton Rouge, LA

Associate Manager October 2013 – September 2019

Maintain flow of cash and ensured proper cash handling procedures were followed by cashiers.

Ensured that maintenance and restaurant sanitation were compliant with safety regulations.

Conducted inventory and placed weekly product orders.

Maintained scheduling of staff members.

Organized files, records, and process invoices for payments.

Supervised customer service to guests, and kitchen staff of 35 members. Accomplishments:

Promoted from Assistant Manager to Associate Manager. Jackie M’s & Son Augusta, GA

Chef January 2010 – June 2013

Provide courteous customer service in an open kitchen format.

Operated cash registers, bakery equipment, and grills.

Recorded daily telephone food order.

Conducted daily set up and performed initial prep work for food items.

Produced menu items, mixed, weighted and proofed ingredients in accordance with bakery recipes.

Assisted in planning, preparing, decorating and production of meals and deserts for sale and catered events.

United States Navy

Fire Controlman July 2000 – July 2006

Assisted in the rehabilitation and maintenance of ship’s staterooms.

Ensured ship’s security by force protection watches standing.

Processed daily office correspondence for personnel checking in and out of command

Performed daily office functions such as data entry, making copies and sending faxes.

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