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Warehouse Manager Customer Experience

Location:
Belleville, NJ
Salary:
100.000
Posted:
December 29, 2023

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Resume:

TAMMY NESMITH

BELLEVILE, NJ ***** TEL: 908-***-**** EMAIL: ad2asr@r.postjobfree.com

EXPERIENCED WAREHOUSE MANAGER

A passionate and goals driven individual with 10+ years of leadership and managerial experience. A charismatic, dedicated, and dependable person who is highly motivated and committed to achieving results. An effective relationship builder with successful interpersonal skills, organizational skills, problem solving skills, and leadership skills.

Inbound & Outbound Operations

Occupational Health & Safety

P & L Responsibility & Budgeting

Third Party Management (3PL)

Powered Industrial Vehicle Certification

Warehouse Management Systems

Process Standardization

Inventory Management

Associate Coaching & Development

Cost Containment and Reduction

PROFESSIONAL EXPERIENCE

HELLOFRESH USA, TOTOWA, NJ DECEMBER 2020 – PRESENT WAREHOUSE MANAGER

Successfully oversee and manage the strategic operations within the functional areas of receiving, shipping, storage/ distribution of goods and logistics in a GMP and SQF facility. Led a Team of 3 direct reports and 30+ associates by providing the necessary tools, proper training, and corrective direction. Maintain clear and effective communication frequently with all associates throughout all departments for a harmonious and cohesive path to success. Cultivated a positive team dynamic in line with the company’s core values; encouraged all associates to provide feedback and drive change from within, adapt to the ever-changing business, while staying focused on customer experience and satisfaction.

Increased monthly rolling cycle count average from 88% to 98.5% respectively.

Introduced several key process improvements, lowering network KPI replenish time metric down from 14 mins to 6.5 mins, best in network.

Through Team engagement and department stand ups, decrease Safety incidents by 50%.

ALL IN-WELDING FIRE ESCAPE, LINDEN, NJ APRIL 2018 – DECEMBER 2020 OFFICE MANAGER

Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments. Completed operational requirements by scheduling and assigning employees, following up on work results.

Orchestrated cold calling initiatives that generated a 15% growth in customer base, exceeding quarterly sales targets by 25% and contributing to a 10% increase in overall company revenue.

Collaborated with cross-functional teams to identify and implement cost-saving measures in estimating process, resulting in a 15% reduction in material costs and a 10% increase in profit margins.

HELLOFRESH USA, NEWARK, NJ APRIL 2015 – MARCH 2018 WAREHOUSE AREA MANAGER

Successfully entered all inbound trucks with product into the company’s WMS system. Documented all products that were given to the Production department and team ensuring all was accounted for and processed correctly in the system. Ensured all data entry was entered correctly into the various systems used within the Warehouse operation. Executed effective time management by having team of associates bring out all products requested and needed in a timely manner to prevent any downtime for Production to prevent any CPT’s.

Participated as a SME on WMS implementation from WASP WMS to HighJump.

Help facilitate new site launch from Linden, NJ to Newark, NJ, increasing site capacity to 400%.

EDUCATION

Drake Colleges of Business – Certificate of Completion (2012) Microsoft Office

Elizabeth High School – High School Diploma

CERTIFICATIONS & ASSESSMENTS

Forklift Certified: May 2017- Present

Merchandise & Supply Storage Skills – Highly Proficient – December 2018

Measured my ability to apply systematic processes for managing and storing products and merchandise.

Critical Thinking Skills – December 2018

Measured my ability to use logical approaches when solving problems.

Successfully completed a variety of courses on HelloFresh’s LITMOS Learning Management Software to further expand my knowledge of management, leadership, customer service, and operational skills, among other areas as well.



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