SHOWKATTALLY (ALLY) MOHUNGOO

CONTACT:

. ad2asf@r.postjobfree.com

. +255-*********

. +230-********

. Mauritius

EDUCATION & TRAINING

Graduated Aug 2008

Master of Science – Hospitality with Tourism Management

Birmingham University UK

Ranked 1st on the presentation of my dissertation on “multi-skilling in hotel Industry”

Dec 1999

Diploma in Hotel Management - Shatec, Singapore in collaboration with Hotel School of Mauritius

. French Communication course from Alliance Française

. Extensive course on Hospitality studies and Travel & tourism

. Certificate in Administrative Management

PERSONAL INFORMATION

. Marital Status: Married

ACTIVITIES AND HONORS

. Reading

. Jogging, exercising & Yoga

. Doing presentation on projecting a professional image

. Working on my PHD project “THE EVOLUTION OF THE TOURISM INDUSTRY IN THE WORLD”

. Like to sing Bollywood & Hollywood song

REFERRENCES

. On request

SUMMARY

Achievement – driven professional with rich and extensive experience of 25years in Hospitality & Tourism Industry. Expertise in areas: Hospitality Management, Revenue Optimization, Relationship Development, Strategic Planning & Execution, Budget Administration & Cost Control and Process Improvement.

Known for augmenting growth, generating new business and devising & executing business plans by leveraging comprehensive understanding of the dynamics of the industry. Established healthy business relations with clients & external associates for securing repeat business & long-term customer loyalty; worked towards solving their queries and complaints. Keen strategist with strong business acumen in managing entire business operations with key focus on top-line & bottom-line profitability by ensuring optimal utilization of resources. Possess excellent communication, analytical, decision making, problem-solving and leadership skills with proven capability in planning & managing resources. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Sales expert, organised decision-maker and strategic planner with top-notch interpersonal and communications skill. Take charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple task and priorities. Recognized for exemplary customer service and team collaboration. Knowledgeable manager with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximising resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talent.

SKILLS

. Hospitality (Hotel) Management, Budget Allocations, Accounts & Financial Administration & Cost control & P&L Management, Brand Enhancement, Succession Planning, Profit Centre Operations, Budget Analysis Development & Coordination, Guest Satisfaction/ Customer Delights, Market & Competitive Analysis, Staffing & Employee Development, Total Quality Management, Leadership & Team Building, Proficient in software, Networking Abilities, Sales & Market Analysis, Supply Chain Management, Performance Evaluations & Full fledge Hotel Preopening & Working on hotel opening structure, Operation Management, Cross Cultural Communication, Sound Judgement.

EXPERIENCE

General Manager

The Toa Hotel & Spa – Pongwe, Zanzibar

06/2022 – Current

. Opening of the hotel

. Developed and implemented operational strategies to improve efficiency, reduce costs and maximise customer satisfaction

. Established and maintained effective communication with staff members to ensure efficient operations

. Managed all aspects of daily business operations including budgeting, staffing, inventory control, customer service & sales

. Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

. Oversaw product development initiatives from concept through completion stages

. Created a positive work environment by developing team building activities that encouraged interdepartmental collaboration

. Ensured compliance with local health and safety department regulations regarding food safety standards

. Resolved customer complaints while maintaining high quality of standards service delivery

. Employee recognition programs to motivate staff in achieving organisational goals

. Conduct regular meeting with senior management team to review progress against established objectives

. Provided guidance and support to subordinate managers in order to foster an atmosphere of corporation throughout the organisation

. Developed marketing strategies designed to increase brand awareness within target market

. Prepare detailed reports for senior leadership outlining key performance metric related to operational success

. Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management

. Tracked monthly sales to generate reports for business planning development

. Conducted employees’ evaluations to provide adequate feedback and recognise quality performance

. Delivered exceptional client experiences through hands-on leadership of associates and managers

. Directed safety operations and maintained clear work environment to adhere to OSHA requirements

. Complied with company policies and government regulations to prevent and detect rule violations and protect the hotel from fines and lawsuits

. Delegated work to staff, setting priorities and goals

. Used excellent verbal skills to engage customers in conversation and effectively determines needs and requirements.

. Reviewed financial statements and sales or activities reports to measure productivity or goal achievement

. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships

. Forecasted customer demand to set prices or credit terms for goods and services

General Manager

Wonders Beach Boutique Hotel – Mon Choisy, Port Louis, Mauritius

03/2021 – 05/2022

. Overlooking the shaping up of the hotel with the project team till the opening

. Worked out the business plan for the hotel prior to its licence approval from the Tourism Authority

. Worked over all aspects of the hotel operations, such as the staff require, and follow all set up as per the internal and external designers

. Done the whole hotel snagging and commissioning of all sections prior to opening

General Manager

Makunudu Island Resort & Spa & Sea Salter Hotel Hulhumale – Rep of Maldives

03/2019 – 04/2020

Hotel Manager

Makunudu Island Resort & Spa – Republic of Maldives

10/2017 – 03/2019

Hotel Manager

Azura Golf Resort & Spa – Tamatave, Madagascar

10/2016 – 09/2017

. Developed and implemented hotel policies and procedures

. Maintained high standards of quality control, hygiene, health and safety

. Handled guests’ complaint professionally and efficiently

. Created a positive work environment for staff by providing guidance, support, recognition and motivation

. Managed budgeting processes including forecasting revenues and expenses of the hotel

. Prepared reports on occupancy rates, revenue management and profitability for senior management

. Negotiated contracts with vendors for service such as food supply and maintenance services.

. Organised special events such as Golf Tournament at national and international level

. Implemented marketing campaigns to promote the hotel

. Ensured compliance with local regulations related to health and safety standards and licensing laws

. Conducted regular inspections of the property interior and exterior areas

. Follow all matters pertaining to the 18 holes golf course together with the Golf Manager including all trucks and equipment

Operations & Quality Services Manager

Long Beach, Golf & Spa Resort – Belle Mare, Mauritius

03/2015 – 09/2016

. Developed and implemented strategies to increase customer satisfaction and loyalty

. Created monthly reports for senior management summarising operational performance metric

. Coached, mentored and trained team members to improve their job performance

. Conducted regular meetings with staff to discuss progress and identify areas of improvement

. Established processes to ensure efficient workflow throughout the organisation

. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards

. Resolved conflicts, guidance on company’s policies and procedures

. Initiated new projects that resulted in increased productivity across all departments

. Assessed team members skillsets and assigned tasks accordingly for optimal efficiency

. Analysed customer feedback data to develop action plans for improving services offered

. Ensured compliance with all applicable laws, regulations and industry standards

Organised special events such as conferences, training session for employees

. Scheduled interviews for potential candidates, monitored performance, enforced customer service standards and resolved customer problems to uphold quality service

. Trained employees on additional job positions to maintain coverage of roles

. Assigned tasks to associates to fit skills level and maximize team performance

. Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls

. Created training modules and documentation to train staff

. Developed and implemented appropriate plans to resolve unfavourable trends and enhance sales

. Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets

. Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Executive Assistant Manager & No. 2

Blue Marine Hotel & Spa – Anse La Raie, Mauritius

10/2011 – 02/2015

. Provided administrative support to executive management team

. Prepared reports, memos, letters, financial statements and other docs using MS Office Suite

. Coordinated meetings, travel arrangements and event planning activities

. Acting liaison between executive management team and internal departments and outside stakeholders

. Developed presentations for executive management team

. Managed daily operations of the office including ordering supplies and equipment maintenance

. Maintained confidentiality of sensitive information related to personnel matters or business strategies

. Researched industry trends and best practices to recommend changes that would improve efficiency and effectiveness of processes

. Reviewed expense accounts for accuracy and compliance with corporate guidelines prior to submission for approval

. Responded promptly to requests from external clients and internal departments in accordance with established protocols

. Set up meeting and event logistics for senior management and updated calendars

. Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities

. Replacing the GM in his absence and ensuring the smooth running of the whole hotel operation

Rooms Division Manager

Blue Marine Hotel & Spa – Anse La Raie, Mauritius

09/2009 – 09/2011

. Developed and implemented systems to ensure the smooth running of the Rooms Division Department

. Reviewed and monitored staff performance to ensure high standards of service delivery

. Provided leadership, direction and guidance to all personnel in the Rooms Division Department

. Monitored daily room and occupancy rate and revenue goals as well as making appropriate adjustments when needed

. Formulated strategies to increase occupancy rates and maximise profits from rooms division operations

. Implemented cost control measures throughout the Rooms Division Department to reduce costs while maintaining quality standards

. Created reports on rooms availability, occupancy rates, revenue targets for senior management review

. Prepared annual budget estimates for the Rooms Division Department based on current trends and forecasted demand during peak periods

. Maintained an updated database of hotel room inventory including pricing information, amenities offered

. Planned promotional activities aimed at increasing awareness about hotel services amongst potential customers

. Analysed market trends and competitor activity in order to develop competitive strategies for pricing room accordingly

. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

. Always update the GM on the whole operations of the Rooms Division Department

Executive Housekeeper

La Plantation Hotel & Spa, Appavou Group – Port Louis, Mauritius

06/2008 – 08/2009

Executive Housekeeper

Legends Hotel, Naiade Group – Grand Gaube, Port Louis, Mauritius

03/2004 – 05/2008

. Managing the whole Housekeeping Department

. Adhered strictly to company rules & regulations pertaining to health & safety guidelines

. Supervise and coordinated the activities of housekeeping staff

. Inspected guests’ rooms and public areas as per established standard

. Ensured all safety regulations are followed in accordance with OSHA guidelines

. Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for the daily operations

. Investigated accidents or injuries that occurred within the department and reported findings to management team

. Participated in ongoing educational opportunities to stay current on industry trends and best practices

. Lead the laundry operation to meet our demand

. Constantly communicated with the maintenance team on damages to repair

. Monitored cleanliness of all hotel areas and other common areas

ACCOMPLISHMENTS

Accomplishment at Makunudu Island Resort, Rep of Maldives

. Ensured outstanding customer service in all areas: restaurants & bars, reception, water sport centre, diving and spa

. Reduced staff turnover from 8.5% to 2.5% and delivered best in class customer service that increased customer satisfaction and repetitive customer ratio from 24% to 31%

. After undergoing the loss by 6.8% in 2017, constantly improved the profitability by 11.6% in 2018 and by 14.5% profit in 2019

. Augmented gross revenue from 2018 to 2019 by 12.77%

. Successfully launched 2 new bars and 2 restaurants

. Renovation of all villas bath room while hotel was under full operation without recording the least complaints

. Following the project and opening of the new Avunn Spa successfully

. Following the project and official opening of the Sea Salter Boutique Hotel Hulhumale. Hence being in charge of 2 hotels

. Conferred with the Best World Luxury Hotel Awards in 2019 and TUI Best Award on Quality of Service

. Adjudged as Best 4 Star Hotel in Maldives amongst Best 10 Hotels on Trip Advisor

Accomplishment at Azura Golf Resort & Spa, Madagascar

. Contributed in planning, organising Golf Tournament of prestigious Mercedes Trophy Cup thus having a positive increase of the revenue by $ 64,500

. Secured $4,300 by completing solar system project that catered 38% of energy consumption and saved +10% on the total expenditure of hotel by implementing cost effective management system

. Motivated staff by coaching and training that reduced staff turnover from 8% to 2% and enhanced guest satisfaction rate from 81% to 95%

Accomplishment at Long Beach Golf & Spa Resort, Belle Mare, Mauritius

. Enhanced revenues through upselling in all departments

. Enhanced guest satisfaction rate from 89% to 93%

. Organised and monitored training to 525 employees for the “JAM” session and monitored the “LOBSTER INK TRAINING”

Accomplishment at Toa Hotel & Spa Resort, Pongwe, Zanzibar, Tanzania

. Preparing the preopening and official opening of the hotel successfully

. Realised gross revenue in the second year 2023, $ 4,800,000 against the budget $4,200,000

. Constantly be in the range of 38% to 45% GOP throughout the year

. Driving the Sales & Marketing department hence having an average occupancy of the year 61.5%

. Managing the P&L very closely with the FC

. Our rating on Booking.com is constantly 9.3/10

. Ranked 1st by Trip Advisor on Guest Satisfaction Index on the Island of Zanzibar out of 342 hotels registered

. Participating in the ITB Market Berlin, WTM in Cape Town, ATM in Dubai

. Developed Staff Retention Program and we had 2.5% staff turnover

. Will be in charge of a 2nd hotel of the company to be opened in April 24

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