KEIASIA

WEST

keiasiawest***@gmail.c

om

252-***-****

Greenville, NC 27834

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service

associates with talent for interacting with staff at all levels of organization and public.

PROFESSIONAL SUMMARY

Victra Verizon - Sales Representative

Greenville, NC • 05/2022 - 11/2022

Family Dollar - Cashier/sales Associate

Greenville, NC • 10/2021 - 05/2022

WORK HISTORY

Increased sales by offering advice on purchases and promoting additional products.

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Achieved monthly sales goals by promoting product

benefits and enrolling new clients.

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Retained excellent client satisfaction ratings through outstanding service delivery.

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• Trained and mentored new sales representatives.

Connected with customers, discovered concerns by

listening carefully and being patient so I could fully understand what the customer needs were

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Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.

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Connected with customers to support positive

transaction experiences and address service concerns.

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• Operated POS terminals and cash drawer balancing. Processed credit card and debit payments via systems, providing accurate charges and credits.

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Helped customers complete purchases, locate items and join reward programs.

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• Increased sales by offering advice on purchasing and SKILLS

• Active Listening

• Teambuilding

• Self-Motivated

• Data Entry

• Flexible and Adaptable

• Decision-Making

• Excellent Communication

• Multitasking Abilities

• Planning and Coordination

Organization and Time

Management

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Farmville Central High School

Farmville, NC • 06/2017

Associate Of General

Studies: General Studies

EDUCATION

CKC Tax Services - Receptionist

Rocky Mount, NC • 01/2019 - 06/2021

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promoting additional products.

Answered questions to the best of my knowledge about anything pertaining to the store.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Kept reception area clean and neat to give visitors positive first impression.

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Confirmed appointments, communicated with clients and updated client records.

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Answered central telephone system and directed calls accordingly.

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• Responded to inquiries from callers seeking information Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

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Contact this candidate