CURRICULUM VITAE FOR RELEBOHILE MARIA SIBI

Mobile phone:

+27-836******

Home/Postal Address:

*** ****** ******

Ext 12 Protea Glen

Soweto, Gauteng

South Africa

E-mail:

ad2arh@r.postjobfree.com

Sex:

Female

Marital Status:

Married

PERSONAL PROFILE

I am just the self-motivated, results driven oriented and highly interpersonal go getter that you advertise for in your position.

With the experience that I gained as Stock Supervisor resolving clients queries with SSC(Genpack), Doing daily stock count using HHT, Doing Daily Controls, Checking stock variances and doing all the investigation on stock, Interdepot Recons, CCTV & Gate Sheet Recons, drivers and customer corrections, Controlling maximum of 25million stock on hand, PD corrections & doing Procurements on SRM for Warehouse and Stock Department, coupled with my aspects of the systems, policies and procedures of Batho pele principles and that the client is always right.

I have worked hand in hand with Warehouse department resolving customer queries, interacting with customers on outstanding deliveries and orders. And as a Order Coordinater and Distribution Team leader phoning customers for their back orders and any related queries, makes me a perfect candidate for this position because I have strong qualities for warehousing, stock management and distribution.

Leading an inbound voice/messaging customer services team and Maintaining quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. This has proven that I am flexible and adoptable as it was my first experience in Call Centre Customer services but was able to be promoted within 5 months

My twenty-three years’ experience moving from position to position in Distribution, Warehouse, Administration and Customer Service industries has given me the ability of strong administrative and technical skills coupled with my ability to learn fast and keep up with the latest technologies will enable me to be a significant contribution to any industry.

EDUCATION

MS Excel Secrets of Excel – Bytes 2015

Customer Excellence – Ikhwezi Human Resources Consulting 2003

Human Resource Management – Innovation Business College – 1999

Matric - 1998

SKILLS

Stock Management, Reporting and Processes

Customer Excellence and Orientated

Leadership

Warehousing and Distribution

Adaptability and Flexible

Administration

SYSTEM WORKED WITH

SAP(ERP)

CQUENTIAL

CARRIDGE

OPSI

WMS

SAGE Evolution

PROFFESSIONAL EXPERIENCE

15 August 2023 to date – Admin Assistant: Domestic Freight at WHECO Group

Directly communicating with customers, couriers, transporters and colleagues relating to the delivery/ collection / receiving of orders out of and into the warehouse.

Internal administration processing on Sage Evolution of sales orders to picking slips, waybills and manifests and ensuring all orders have been delivered to our customers or received in the warehouse.

Doing registers, filing, customer service courtesy calls and follow ups on past ETA’s

Stock counts and checking variances

15 August 2022 to 11 August 2023 - SASSA Call Centre Team Leader at iSON Xperiences (PTY) Limited

Leading within all teams of the Contact Centre to ensure that the APS Customer Experience is delivered all the time.

Leading and managing a team of 21 agents

Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly Attendance and leave management process and updating matrix

Manage and motivating agents through different forms

Quality management/improvement through call evaluations for each agent weekly

Ensuring that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).

Set key performance indicators for agents and review agent performance according to KPI’S in conjunction with Contact Centre Manager on a regular basis

Assisting in agent career development and identify training needs

Resolving daily queries and promote service delivery

Compiling reports and report on progress

Liaise daily with Workforce Management team to ensure effective resource planning.

Taking correct disciplinary measures where necessary.

Compilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basis

Strong internal and external relationship building

Ensuring escalations processes are maintained and implementation of new processes with team

Doing monthly presentation and feedback on team performance

Doing Attritions and attending team hearing issues

20 September 2021 to 31 March 2022 Order Coordinator at RenttechSA

Releasing Orders on system after checking the stock and making sure if order is necessary to avoid over-

ordering of stock - with 7 different branches

Conducting stock count before placing orders for customers

Order obtaining of Direct and Indirect customer enquiries

Being a reliever for Checking Supervisor and Dispatch Supervisor

Counting and checking stock variances

Maintaining appropriate stock levels at all times

Maintaining supply chain inventory and records

Purchase orders and payment requisitions

Receiving and dispatching

15 January 2019 to 30 April 2021- Operations Manager (Entrepreneur at my Poultry Farm)

Managing the whole operation with 5 Employees reporting under my supervision

Managing and Controlling Stock Movements, Stock takes and stock ordering

Managing customer orders and deliveries

Maintaining appropriate stock levels at all times

Maintaining supply chain inventory and records

Purchase orders and payment requisitions

Develop and implement safety guidelines in all aspects of the supply chain

Responsible for stock takes

Quotes, invoicing, credit notes and inter-store transfers

Picking and packing

01 January 2018 to 31 December 2018 - Distribution Team Leader at Coca-Cola Beverage Africa

Handling daily and weekly communication and debriefing. The outcome of this should be identifying ways of streamlining the delivery process and removing detractors working against productive offloading.

Managing 15 Owner drivers, responsible for the day to day customer deliveries and making sure that all orders are delivered on time and in full.

Managing drivers routes & making sure their PrDP are up to date

Managing daily KPI’s, and running daily reports for deliveries, dropped Deliveries and Shortages

January 2014 – December 2017 - Senior Resource Planner at Coca-Cola Beverage Africa

Doing planning for Vending Truck

Re- routing of the trucks for Vending deliveries,

Doing daily stock counts, Checking stock variances and doing all the investigation on stock variances

Doing Daily Controls, KPI’s and Daily Reports

Ordering stock from Coca-Cola interdepot plant and Coca-Cola Canners

01 April 2013 to 31 December 2013 - Site Control Supervisor at Coca-Cola Beverage Africa

Dispatching Secondary and Primary shipments, checking that the stock loaded on the truck is the stock dispatched on the system

Settling the trucks back from route, investing all the stock settlement variances

Checking that all invoices are signed and scanning the invoices through to SSC

01 November 2011 to 31 March 2013 - Stock Supervisor, Acting Stock Manager at Coca-Cola Beverage Africa

Doing Daily Controls, Checking stock variances and doing all the investigation on stock(Controlling maximum of 25million stock on hand), Interdepot Recons, CCTV & Gate Sheet Recons,

Stock Corrections on SAP, Daily Stock Count on HHT, Interdepot Recon – SAP vs documentations, ZBILL SAP Report for National Invoices

SRM transactions, Internal Customer queries & 3rd Party Queries

Running reports and giving feedback and stock accountability

01 November 2008 to 31 October 2011 - Stock Clerk at Coca-Cola Beverage Africa

Stock Corrections on SAP

Daily Stock Count on HHT

Interdepot Recon – SAP vs documentations

ZBILL SAP Report for National Invoices

SRM transactions & 3rd Party Queries

01 August 2007 to 20 December 2007 - Receptionist/Secretary at Siphelele Consulting

Answering calls

Filling

Data base capturing

Typing Minutes, Writing Letters, Internet & Emails

04 November 2005 to 28 February 2006 - Receptionist at SyngloSA

Operating Switchboard

Typing minutes & Filling

01 October 2003 to August 2005 - Data Capturer at All Pay (Phaphama Consultant)

Capturing Absa Sekulula Applications

Paper Based Clerk

01November 2000 to 31 September 2003 - Pay Mistress at All Pay (M&M Consultant)

Paying pensioners, Team Leader & Help Desk

REFEREES

1. Kevin Pieterson Wheco Group (Warehouse Manager)

Contact Numbers 011-***-**** or 082-***-****

2. Arleen Mansingh iSON Xperiences (Contact Centre Manager)

Contact Numbers 078-***-**** or 071-***-****

3. Dineo Rasoomane Operation Manager (Coca-cola)

Contact Numbers 083-***-**** or 079-***-****

4. Sisipho Human Resource Manager (RenttechSA)

Contact Numbers (011-***-**** or 079-***-****

Contact this candidate