Data Entry Customer Service
Resume:
JOSEPHINE OLUGBEJA
DALLAS, TEXAS, 75248
**********************@*******.***
EPIC GO-LIVE SUPPORT CONSULTANT
Oct 2022- Till Date
●Helped Providers with their Notes and macros.
●Guided Nurses on how to discharge and transfer patients.
●Helped Providers to put in their orders and build their panels.
●Helped with patient registration and scheduling.
●Helped Nurses with their workflow and documentations.
●Guided Nurses on how to complete various assessments.
●Supported the ED floor providing help as needed.
●Manage patients’ data and enter necessary information in the Epic system.
CUSTOMER SERVICE / PRIOR AUTHORIZATION SPECIALIST / DATA ENTRY
CIGNA
Aug 2021- Aug 2022
●Assist providers and members with their insurance issues and claims.
●Entry of patients Data and information in c360
●Initiate prior authorization for providers of medications.
●Maintaining customers records by updating account information.
●Educate members on their insurance benefits.
●Resolving product or service problems by clarifying customers complaint and follow up to ensure resolution.
●Initiate prior authorization for providers on members.
● Experience with Salesforce
● Determine the predetermination, authorization, and referral requirements of each health plan and meet the requirements prior to the delivery of services.
● Verifies insurance coverage for testing based on CPT and ICD-10 codes and determine
SHILOH TRANSPORTATION
AP PROCESSOR
Sept 2020 - April 2021
●Assisted in workflow queue administration in image silo and resolved business workflow in SAP.
●Researched and resolved tax discrepancies.
●Linked credit memos to original invoices to complete a full AP cycle.
●Assisted in vendor setup queue and processed over 100 invoices daily.
●Accurate filing of all invoices and check backup
●Audited and processed 5,000 invoices monthly and worked with the team to handle month end close.
●Full cycle AP including financial invoices.
●Two-way match & Three-way match
●Communicated with buyers and regional offices to resolve pricing discrepancies, material receiving variances, and past due invoices/statement review.
PRODUCTION SERVICES /SUPERVISOR
PRECISION SOLUTIONS
Jan 2018 - July 2020
●Follow change control processes.
●Enhance existing and create new processes and procedures.
●Participate in an on-call rotation and shift work as necessary.
●Provide excellent customer service to internal and external customers while developing positive customer relationships Creation and testing of job plans in Automatic Migrations for all Enterprise Systems
●Resolve Incidents, Problems, Monitoring Events, Service Requests, and changes.
●Collaborate with application dev team, risk partners, testing teams to review upcoming activities and mitigate any risks to production environment.
●Ensure uptime of the applications in accordance with the SLA’s
●Serve as a technical professional to support production batch processing: resolve daily issues, build new processes as requested using Automatic scripting, file transfers, monitoring processing, data security, and maintaining all aspects of a production environment.
●Ensure high-availability and stability of production environments.
●Troubleshooting technical production issues
●Work independently and directly as a team member with other Production support and other IT departments
●Work closely with development teams to support their work efforts.
●Develop thorough documentation for systems, processes, and procedures.
CLEARVIEW GROUP
OWING MILLS, MD
May 2016 - June 2017
Account payable Specialist
●Review all invoices for appropriate documentation and approval prior to payment.
●Sort and distribute incoming mail.
●Data Entry
●Process 3-way P.O. matching invoices.
●Prioritize invoices according to cash discount potential and payment terms.
●Managed and prepared all invoices daily and sent them for approval and or matched with purchase order.
●Evaluated and reconciled all vendor statements and managed all inquiries.
●Entered all invoices to be paid by check or bank draft.
●Maintained and updated vendor files
●Generated and balanced account payable reports to vendor statements
●Data entry of all invoices along with proper general ledger coding
●Processing invoices from various vendors using, SAP and AS 400
●Researching invoices using Image-now
TELEMARKETING TRAINING SCHOOL, NIGERIA
Outbound call center agent, March 2014
●Manage outbound calls in a timely manner.
●Responsible for making cold calls.
●seize the opportunity to upsell products when they arise.
●Build sustainable relationships and engage customers by going the extra mile.
●Data Entry
●PROFESSIONAL SKILLS
●Excellent prioritization skills; manages multiple projects concurrently.
●Relationship building skills, driven to succeed, strong work ethics.
●Strong writing skills for long form documents
●Technical data analysis skills using tools like Excel, PowerPoint, and Access
●Demonstrated ability to effectively inform and/or manage budgets and the allocation of staff resources across multiple projects and/or on a program level.
●Data Entry skills
EDUCATION AND TRAINING
● University of Ado Ekiti, Nigeria: 2008: Bachelor of science (Banking and finance)
● Telemarketing diploma
REFERENCES
Available upon request
Contact this candidate