Administrative Assistant Customer Service
Resume:
Arlene Mallett
Administrative Assistant
************@*****.***
**** ********, ********, ******* *****
Seeking to work in a competitive and challenging environment that utilizes my skills and 30+ years of experience and education in Administrative Assistant, Customer Service, Data Entry, Collections Representative, Human Resources and Accounts Receivables and Payables. Looking to leverage my knowledge and experience into a role as Project Manager.
PROFESSIONAL PROFILE
Property Appraiser Clerk 1
Miami-Dade County: Tangible Personal Property Division – Miami, FL December 2013 – Present
• Administrative support services include uploading Field Evaluators information (Posting) to data- based systems in TPPX, correspondence, and sorting and preparing documents for scanning, using Kofax in FYI imaging system
• Folio research, millage code research, municipality code research and uploading data entry for leasing companies in Main Frame
• Customer service duties include directing personal service requests while maintaining confidentiality of sensitive topics
• Documenting and resolving several customer dissatisfactions by implementing a system of complaint research and resolution in a timely manner, which led to increased customer satisfaction
Property Appraiser Clerk 1
Miami-Dade County: Value Adjustment Board Division – Miami, FL August 2009 – December 2013
• Administrative assistant responsibilities included assembling agenda packages for evaluators Value Adjustment Board (VAB) appeal hearing with the magistrate
• Uploaded data in computer-based CAMA system
• Customer service duties included answering incoming calls from customers, for clients and various departments, processed client reimbursements, and handled departmental complaints and real estate property inquiries
Real Estate Specialist
Miami-Dade County – Miami, FL December 2002 - August 2009
• Administrative duties entailed preparing and executing memorandums, letters, reports, and charts.
• Written memorandums included calculations, for the Accounting Department and all other financial transactions, such as Consumer Price Index (CPI) increases, percentage increases, rental shortages, and increases.
• Renewed lease agreements for county owned and privately owned properties
• Updated lease in data base system and verified ownership of real estate property, conducted disbursement search, maintained records on all property, leased or county owned, found legal instruments, notified departments of initial lease space request, prepared and assembled information for lease payments, lease cancellations and other pertinent information EDUCATION
Florida International University – Miami, FL April 2016
Bachelor of Arts in Criminal Justice
Miami-Dade Community College – Miami, FL December 2011 Associate in Arts in Social Science
ADDITIONAL SKILLS
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ACCOMPLISHMENTS
• Expert in Microsoft Office, with a focus on Excel, Outlook, PowerPoint, and Teams
• Certifications in Customer Service and Customer Support
• Proficient in computer programs: CAMA, TPPX, Kofax, Main Frame
• Excellent communication, organization, and problem-solving skills
Contact this candidate