Problem-solving

Creativity

Time Management

Eye for Detail

Strong presentation skills

Communication

Operations management

Team leadership

Mentorship

Change management

JUL 2023 - AUG 2023

CREW MEMBER AUG 2022 - MAY 2023

Mcdonalds

SEVRER

Urban Bird

Served food and beverages promptly with focused attention to customer needs. Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Seated customers in timely manner by managing reservations and waitlists skillfully. Answered customers' questions, recommended items, and recorded order information. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Increased sales significantly by upselling higher-end products to customers. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Issue bills and accept payment

Trained new team members on procedures, customer service, and sales techniques. Addressed guest needs, questions, or concerns to create optimum experience onboard. Prepared products following restaurant, health, and safety standards and procedures. Became familiar with products to answer questions and make suggestions. Escalated problems or complaints to relevant supervisor or manager for resolution. Worked well with teammates and accepted coaching from management team. Cleaned and maintained all areas of restaurant to promote clean image. P R O F E S S I ONAL E X P E R I E NCE

K E Y COMPETENCIES

I am a motivated student with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great engagement skills. Energetic volunteer offering outstanding telephone etiquette, social media, and interpersonal skills.A well-trained individual with past experience working with children, teens, and the elderly.Punctual and dedicated to service.Practiced at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting financial contributions to meet expanding needs. 713-***-**** ad2aqc@r.postjobfree.com

11950 FM 1960 rd west, Houston,Tx,77065

KAREN

BALLAH

P R O F I L E

AUG 2021 - MAY 2022

MAY 2019 - AUG 2019

SECRATARY

CAMP CHURCH COUNSELOR

High School Choir Program

The Met Church

Maintained the minutes of all meetings of the Board of Directors and business meetings. Maintained all records of membership, attendance, and service to the Club in the form and manner prescribed by the Board of Directors.

Prepared and file all reports required by the District Informed club members about upcoming events or meetings through email blasts and letters. Helped chairperson plan and run successful club meetings. Managed filing system, entered data and completed other clerical tasks. Served as a Youth church counselor for children ages 5-12 fulfilling all duties such as teaching, provisioning, safety, coaching, and one on one counseling.

Taught and Assisted former members in engaging children by Incorporating games into their daily activities which in turn allowed them to their expanding team-building skills and leadership development.

Assisted with special events or programs.

Maintained clean, neat and operational facilities to serve program needs. Used strong interpersonal communication skills to convey information to others. Supported engaging, fun and smooth-running events by helping with organization and planning. Greeted visitors and answered questions about program, requirements and opportunities. Coordinated food, clothing and household items for disadvantaged individuals and families. CYFAIR HIGH SCHOOL - 2019-2023

HONOR ROLL

COMPLETED AP COURSE IN PSYCHOLOGY, U.S HISTORY

AND ENGLISH

3.9 GPA

ELECTED TO CAUCASUS CHAIR FOR THE COLLEGE OF

SCIENCE AND ENGINEERING TECHNOLOGY (COSET) FOR

STUDENT GOVERNMENT ASSOCIATION IN 2023.

EMERGING LEADERS MEMBER

SAM HOUSTON STATE UNIVERSITY

High School Diploma

Bachelor of Science- Software Engineering - expected in May 2027 E D UCATION

A C A D EMIC A CHIEVEMENTS

L A NGUAGES

ENGLISH

GERMAN (MINIMAL)

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