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Customer Service Sales Specialist

Location:
Kochi, Kerala, India
Posted:
December 28, 2023

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Resume:

Vineedh Vijayan

Kerala, IN +919********* mailto:ramesh.kaushik@ad2aok@r.postjobfree.com

Sales / Marketing Professional

Recognized for high professional merit and excellence

PROFILE & VALUE

rMore than 18 years’ experienced achievement-oriented Distribution, Enterprise Project Sales / Marketing and Revenue Head, who excels at new business acquisition and account management and has been bestowed with several performance rewards for exceeding annual goals through strong partnership and relationship building skills

rCommitted to build direct relationships with clients on large scale financial opportunities and works closely with enterprise clients by leveraging existing relationships to drive opportunities within the region

rSuccess-driven and fast-paced, works well in a diverse team and has experience of delivering measurable results within the Telecom sector - preparing sales processes, building pipelines, and achieving targets

rTelecom, Electrical Products and Infrastructure Sales Specialist whoworks effectively as an individual while also facilitating sales opportunities by providing team leadership and orchestrating internal and external resources needed to effectively manage sales process. Recognized as ‘Top Performer’ with previous employer Indus Towers Ltd.

rRecognized for providing exceptional customer service and helping customers by working closely with them in resolving issues that impact account retention. Runs and manages networking solutions with large accounts

rDevelops end-user relationships that results inup and cross selling opportunities; have an understanding of the customer offer and experience delivered by competitors. Provides customers with guidance and motivation for buying more services / products

rTop-line and customer focused professional delivering quality results while exceeding business targets. Solutions oriented approach with excellent organizational abilities; effective communicator with strong analytical and time management skills

QUALIFICATION & EXPERTISE

Strategic Planning

Sales & Marketing Leadership

Growth Management

Channel Development

Team Leading

Relationship Management

Key Accounts Management

Telecom Solutions Customer Satisfaction

Revenue Generations

Performance Metrics (KPIs)

Cost Control

Business Process Improvement

Executive Development

GTM Development

CAREER PROGRESSION

HAVELLS INDIA LTD, Kerala, Product Sales Head- Sr. Manager (Havells Wires & Cables)

Nov 2016- Till Date

Havells India Ltd is the frontrunner in Electrical Industry. Handle 185 plus Dealers and Distributors across the south of Kerala. Handles the Wire and Cables Sales. In charge of more than one fifth of the total Kerala revenue. Grossed annual revenue of 430Mn INR in 2017-18.

In charge of 185+ Dealers and Distributors across the South of Kerala.

In charge of close to 2000 retailers across the south of Kerala.

In charge of INR 430 Mn annual revenue accounts

In charge of a team 11 Area Sales Executives and Managers

Proactively generated the customer pipeline of the team through strong retailing.

Proactively conducted Electricians Engagement programs for product demand generation.

Top 200 Electricians Follow-up Agenda was the cream of demand generation activities all put together.

Added three fresh Distributors in Ernakulam, Alapuzha and Kottayam districts to strengthen Havells wires distribution.

INDUS TOWERS LTD., Kerala Sales, Marketing and Collections- Sr. Manager Nov 2008 - Oct 2014

Management and operational oversight of the company's region based business development operations - handled a target of INR 6 Bn and have led the inside sales tasksto build the sales pipeline

Developed and maintained relationships with new and existing customers through intuitive skills, attention to detail, and a consultative approach to meet clients’ voice and data infrastructure needs

Implemented sales strategy for the accounts while contributing to and coordinating the execution of the account plans, ensuring the accurate production of account plans, business case preparation, and the effective delivery of account plan activities

Oversaw the Electrical and Civil work, vet and audit the end result to commensurate with customer expectations

Maintained the credibility of Indus Towers, the world’s largest Telecom Infrastructure company in the market place

Led theIndus Tower’s business operations and developed the overall customer proposition in short, mid and long term; was responsible for completion of Sales Cycle, from P.O Generation to Stocks Supply and Collections

Handled overall business development operations and monitored performance against key success metrics while, meeting quality, quantity, turnaround time and following up with clients’

Conceptualized, conducted, and monitored“BHAG” (Big Hairy Audacious Goals) Targets for Kerala Circle

Promoted an environment supportive of the Indus Tower’s customer centric culture - achieved a good to very good levels of Customer Satisfaction through yearly C.SAT surveys

Served as a reliable source of market intelligence within the territory and became aware of prices of own and competitor’s products which help in understanding the 'market dynamics' of the territory

Planed and conceptualized various strategies to achieve business goals for business development and aimed towards the growth in business volumes as well as profitability - maintained the EBIDTA levels at around 70% in Kerala

Vendor allocation and fixation of vendor responsibilities for installation of IBS and Mobile Towers

Devised cost effective construction methods of towers without disturbing customer equilibrium

Determined training needs, identified training areas, and conduct programs to enhance operational efficiency

Key Achievements:

Worked across all aspects of the business to implement best in class business processes. Translated the business vision and strategy into operational tactics - built the organizational support needed to achieve them, including development of service delivery offerings; ensured service quality met international standards

Coordinated the development of a reporting process to track progress on timing and productivity / service level performance; included KPIs to ensure optimum efficiency and quality

Generated business from various channels for the company whilst establishing healthy business relations with clients to secure repeat business

Critically analyzed the existing routes to market and worked to expand the revenue generation

TATA TELE SERVICES LTD.., Kerala State Business Head- ABU( Institutions & Retail) Jun 2006 - Nov 2008

Products Handled:Tata Teleservices Access Business Unit prepaid

Demonstrated a sound understanding of the customer’s business, commercial issues and contributedto the facilitation of key insights to ensure successful outcomes for the customers

Initiatedand built up the required base for Institutional business of Access Business Unit (ABU)

Identified customers, comprehended their IOC/ BPCL needs, did contact based research, and generated business

Ensured the productivity of region as per the expectation of the company by planning activities for sales, identification of training needs and measurement of product penetrations, and customer satisfaction

Generated and converted a pipeline of new business opportunities through effective prospectingand networking

Served as a new business ‘Hunter’ - worked in close collaboration with the customers andpartners

Leveraged commercial and analytical skills to lead a portfolio of clients’ where work spanned across PCO services - drive quality delivery of client’ business objectives

Key Achievements:

Successfully brought high value institutional customers like IOC and Wonderlawithin the Tata Map

Initiated and accounted for the 156% business and revenue growth of TTSL’s Institutional segment in Kerala

Was rated the Star Performer for improved business in March 2009

Managed a team of 2 ASMs and ensuredsales force competency development through continuous coaching and a robust review and feedback mechanism

RELIANCE COMMUNICATIONSLTD., Calicut &Kerala Manager (Prepaid Connections + CDMA Handsets)

Nov 2001 - Jun 2006

Worked in close collaboration with and accompanied the Regional Heads to deliver targets in terms of quotas, net sales value and % operating profit in line with the annual sales plans

Worked closely with management to exceed result areas and ensure to be the first person to support account management business

Provided timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts

Key Achievements:

Successfully appointed three new distributors

Brought Tirur, in Malappuram Dist. of Kerala, on the Reliance Map as one of the benchmark towns in its telecom business

Increased the market share from a meagre 3.6% to 12%

SIM activations of 1870 nos. in March 2006 which is even today the sales record of the town

USHA INTERNATIONAL LTD. Area Sales Officer/ Sr. Sales Officer

Nov 1997 - Oct 2001

Joined Usha International Ltd as Area Sales Executive Trainee. Considered as the best training ground for new sales aspirants. I had a lot to learn in the five years spent in Usha. Was enrolled as a trainee in the Instituional Fans segment and was allotted the North Kerala Territory. Was later shifted to Fans Segment in the dealer segment. Had lots of contacts and interactions with Ernakulam/ Trivandrum Dealers. Performed my best and was National No 3 in Fans Contest in the year 1999 and 2001.

ACADEMIC CREDENTIALS

MBA,Institute of Management, Bhubaneswar,1997

B. Commerce, Mahatma Gandhi University, Kottayam, Kerala, 1994

ADDITIONAL INFORMATION

Languages Known: English, Hindi, Tamil, and Malayalam

D.O.B.: 14thApril 1973

Address: Apartment No 10D, Skyline Melrose, Padivattom, Kochi 682024, Kerala

REFERENCES AVAILABLE UPON REQUEST



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