Susan Shapiro
Medical Receptionist/Office Manager
McDonough, GA 30253
**********@*****.***
Professional office manager with 7 years experience in running a 3 doctor practice. I understand the importance of confidentiality due I was dictating reports for the Bureau of Worker's Compensation. I also was the Coordinator for a department who handled the ordering of medications for recovering Opiod addicts and all other areas of the office (phones, scheduling,ect). I am confident in working alone or with others. I thrive in fast paced environments. I believe I am an asset to any office. Authorized to work in the US for any employer
Work Experience
Server
Rockin Crab - Stockbridge, GA
November 2020 to Present
I have opened and closed the restaurant. I wait tables. Medical Receptionist
Summit Psychological Associates, Inc. - Akron, OH
February 2018 to February 2019
Handle all office aspects in our Vivitrol Dept. I handle ordering of medication, I handle prior authorization, scheduling, script call ins, 7 line phone system. I also assist our psychiatry dept Medical Receptionist/Office Manager
DAUBNEY & ASSOCIATES - Akron, OH
2011 to February 2018
Handles all secretarial/office duties of busy 3 psychologists & 1 counselor office including: phones, billing, coding, reports, test scoring, scheduling, filing, payments and claims utilizing "Therapist Helper" software management.
Customer Service Representative
WENDY'S - Akron, OH
2008 to 2012
Assisted with daily opening and closing, cash-handling, customer service, assisting other personnel, as needed, in fast-paced food service environment adhering to all company policies and regulations. Education
Associate in Applied Science Medical Office Administration Akron Institute Herzing University - Akron, OH
December 2012
Diploma in Medical Billing And Insurance Coding
Akron Institute Herzing University - Akron, OH
August 2011
High school diploma or GED
Skills
• billing (7 years)
• claims (7 years)
• coding (7 years)
• CPT (7 years)
• CPT Coding (7 years)
• Customer Service
• Front Office
• Secretarial
• Scheduling
• Accounts Payable
• Payroll
• Training
• Management
• Microsoft Excel
• Powerpoint
• Organizational Skills
• fast learner
• Front Desk
• Medical Billing
• Reception
• Administrative Experience (7 years)
• Office Experience (8 years)
• ICD-10
• ICD-9
• Medical Receptionist
• EMR Systems
• Medical Records
• Communications
• EMR Systems
• ICD-10
• ICD-9
• Insurance Verification
• Medical Coding
• Medical Receptionist
• Medical Records
• Medical Scheduling
• HIPAA
• Clerical Experience
• Medical Office Experience
• Transcription
• Workers' Compensation
• QuickBooks
• Medical Terminology
• Accounts Receivable
• Office Management
• Phone Etiquette
• Personal Assistant Experience
• Medical Office Experience (8 years)
• Medical Office Management (7 years)
• English
• Intake
• Customer relationship management
• Intake
• Customer relationship management
• Documentation review
• Typing
• Retail management
• Leadership
• Time management
• Microsoft Powerpoint
• Microsoft Office
• Communication skills
Additional Information
• Computer Skills - Word, Excel,
• Test Scoring (MMPI & SCL-90)
• Electronic Billing & Claims
• Medical Transcriptions
• Ability Multi-task & Prioritize
• Excellent Time Management
• ICD-10/ICD-9/CPT Coding