DEBRA SETZER

Mount Holly, NC * 704-***-**** * ad2amx@r.postjobfree.com

PROFESSIONAL ATTRIBUTES

* Employment Law * EEOC

* Budget Management * Training

* Workplace Harassment * Retention

* Conflict Resolution * Communication & Collaboration

* Workplace Safety * Customer - Focused

* OSHA Compliance * Results Driven

* Personnel Management * Mentoring & Counseling

* Client Relationship

* Recruitment

PROFESSIONAL EXPERIENCE

Mega Force Staffing Group, NC 08/1999 – 08/2023

Corp. Field Support Specialist:

Strong work ethic and multi-tasking skills essential to this position.

Detail oriented, exceptional organizational and computer skills.

Excellent communication and coaching skills for all positions.

Ability to work well with individuals across all levels of an organization.

Travel in North or South Carolina with overnight stays supporting other branches.

Assist with all training of staff as needed for permanent or temporary placement.

Leading and conducting Safety Orientations.

Process payroll.

Recruiting within organization and for customer projects.

Enter applicant data into system and interview.

Administer drug screen, background check, and determined hires.

Assist with all training of staff as needed for permanent or temporary placement.

Supervise and direct Branch Staff.

Fill in any office position, front desk, supervisor, or branch manager positions as needed. Any manger position covered required all daily, weekly, and monthly reporting, such as forecasting and budgeting.

Filing.

Branch Manager:

Hire employees and process hiring-related paperwork.

Communicate to job applicant details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Keep track of leave time, such as vacation, personal, and sick leave, for employees. Issue and record adjustments to pay related to previous errors or retroactive increases.

Provide Leadership within the branch, creating an environment that empowers personnel to succeed.

Perform Annual reviews and assist staff in setting benchmarks and meeting goals.

Page 2

PROFESSIONAL EXPERIENCE CONTINUED

Branch Manager

Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address any issues.

Ensure that a high level of customer service and customer satisfaction exists with each client.

Analyze employment-related data and prepare required reports for Clients.

Complete work schedules, manage calendars, and arrange appointments.

Confer with management to develop sales strategies and plans for each branch.

Develop or implement recruiting strategies to meet current or anticipated staffing needs.

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).

Handle all credit and collections for the Branch.

Match order forms with invoices and record the necessary information before billing is sent to client site for payment.

Approve and monitor all accounts payables for the Branch.

Locate and notify customers of delinquent accounts by main, telephone, or personal visits to solicit payment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Account Manager / Office Support Specialized

Take job orders from Clients and ensure timely delivery.

Interview job applicants to obtain information on work history, training, education, or job skills.

Conduct reference or background checks on job applicants.

Contact job applicants to inform them of the status of their applications.

Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.

Review employment applications and job orders to match applicants with job requirements.

Schedule or conduct new employee orientation.

Select qualified job applicants for client sites, making hiring recommendations when appropriate.

Advise management on organizing, preparing, or implementing recruiting or retention programs.

Prepare and process payroll information.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Compute wages and deductions and enter data into computers.

Answer telephones, direct calls, and take messages.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compute, record, and proofread data and other information, such as records or reports.

Review files, records, and other documentation to obtain information to respond to requests.

Page 3

TRAINING / CERTIFICATIONS / EDUCATION

Employment Law for Supervisors

EEOC & Workplace Harassment

ASA Staffing Conference

Fred Pryor, Dealing with Difficult Customer

Workplace Safety & OSHA Compliance

DuPont Stop Safety Program

SKILLS

Microsoft Excel, PowerPoint, Word, Outlook.

High School Diploma

Cornerstone Christian

AWARDS & ACCOMPLISHMENTS

Customer Service Excellence

Branch of Excellence

Shining Star

Branch of the Year

Contact this candidate