BRANDON M. EVANS

“Facilitating Customer-Centered

Service, Support and Performance”

CONTACT

757-***-****

ad2amv@r.postjobfree.com

***** ***** ****

Houston, TX 77048

linkedin.com/in/bevans

EDUCATION

ECPI University 2015 – Present

Anticipated Graduation: May 2025

Major: Computer Science

KEY SKILLS

Documentation

Critical Thinking

Time Management

Judgment & Decision Making

Organization & Prioritization

Analytics & Statistics

Project Management

Word Processing

SOFTWARE

Microsoft Office Professional

Keyfile

Taxwise

LibTax

NGPOS

FedEx Shipping Manager

COnnectShip

Movex

OnBase

PRAnet

NICE Application Suite

SUMMARY

Leader demonstrating successful management and productivity skills including ability to quickly learn and assess situations in a fast-paced environment, motivate staff to exceed expectations, customize service to meet customers’ needs, assure safety and operating procedures are followed.

CUSTOMER-CENTERED SERVICE

Client Support and Resolution

Process and resolve customer disputes and complaints

Conduct complaint investigations

Ensure investigations are thorough and closed in a timely manner

Review and identify root causes of complaints

Complete day to day complaint handling operations to ensure resolution

Respond directly to customers to investigate and resolve complaints

Process and resolve customer disputes and complaints

Management & Operations Support

Manage process logging changes to business practices

Monitor team performance and ensure duties are performed efficiently

Ensure compliance with company policies, health, and safety standards

Manage restaurant operations during assigned shifts

Develop training materials and process enhancements

Train and coach new team members

Supervise employees, assign duties, and maintain shift schedules

Manage employee request and transgressions

Business Records and Support

Analyze trends in complaints

Manage trending report for review and historical performance

Maintain inventory of supplies and products

Document materials and record location and delivery of units

WORK EXPERIENCE

Portfolio Recovery Associates 2020 – Present

Complaints Analyst

NGK Locke Polymer Insulators 2017 - 2019

Press Operator Team Leader

CTDI, Inc. 2016 - 2017

Material Handler

Remedy Intelligent Staffing 2015 – 2016

Warehouse Production

Pizza Hut 2011 - 2015

Cook & Shift Leader

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