Candice L Massiah

ADMINISTRATIVE SUPPORT COORDINATOR

347-***-**** ad2amk@r.postjobfree.com linkedin.com/in/Candice-l-Massiah-78943883 Brooklyn, NY 11233

Self-disciplined, interpersonal, and resourceful professional with comprehensive experience meeting and exceeding goals within remote and distributed environments. Strong customer focus, patiently listening to, clarifying, and responding to questions to provide individualized solutions. Quickly assessing concerns and formulating a response/resolution using analytical and problem-solving skills. Proactively researching systems to find missing information, and coordinate with other departments as necessary to resolve issues. Demonstrated history expertly managing complex calendars to schedule appointments. Reputed with a meticulous attention to detail, a love of order and organization, strong data entry skills, and keen ability to rapidly learn new technologies.

Scheduling Appointments Customer Service Data Entry Manage Time-sensitive Tasks Confidential Information

Research Collaboration Data Integrity Microsoft Office Written and Verbal Communications Adaptability

PROFESSIONAL EXPERIENCE

Virtual Office, NY - Actively Seeking Employment, 10/2022 - Present

Career Break Remote

Axis Capital Reinsurance contract ended with Hornet Staffing Inc.; researching and targeting top remote organizations that align with qualifications and current career goals.

Hornet Staffing Inc., Virtual Office, NY 01/2022 - 10/2022

Data Entry Claims Processor (Contract: Axis Capital Reinsurance) Remote

Carefully reviewed, verified, and updated insurance claim data within digital database systems; consistently ensuring privacy procedures and processes were strictly followed.

Analyzed any liability issues with claimant file to determine if there is evidence to pursue a recovery from the third party and forwarded any issues to claim manager to be corrected by claim owner.

Maintained accurate records in a time sensitive manner by the formatted due date and high or low priority.

Confirmed documentation was accurately processed and released to case claim owner in a timely manner.

Career Break, Virtual Office, NY 04/2020 - 01/2022

Career Transition Remote

Part of multiple employee reduction in force due to change in company strategy from global pandemic.

Researched and targeted remote opportunities that aligned with prior achievements and qualifications.

Ricoh USA, New York, NY 12/2017 - 04/2020

Field Support Representative Hybrid Remote

Initially hired as a contract worker via Insync Staffing; hired on as employee due to consistently going above and beyond expectations.

Embraced a diverse customer environment by consistently delivering outstanding customer service, addressing any concerns to ensure satisfaction and repeat business.

Collaboratively coordinated work assignments to meet time-sensitive deadlines and service deliverables.

Continually ensured organizational success by reflecting a high degree in flexibility by covering PTO requests of coworkers and managerial staff on other sites within geographic territory.

Actively assisted in initial and ongoing training of employees; ensured successful implementation of new services by conducting job shadows, documenting current processes, applying best practices, and writing updated procedures.

Managed and maintained all aspects of the Service Center in the absence of the Site Manager or Supervisor.

MODIS Chubb Insurance Group, New York, NY 03/2016 - 02/2017

Legal Administrative Clerk (Contract: Eustace, Marquez, Epstein, and Prezioso Law Firm)

Elevated the efficiency of law firm by providing a wide range of administrative and clerical services.

Monitored and maintained office calendar; tracked client cases and notified appropriate staff members through court event memos indicating the dates and times of scheduled appearances.

Retrieved and categorized daily incoming emails, ensuring each was forwarded to appropriate staff Attorneys, Assistant Attorneys, Paralegals, Court Examiners, and Supervisors.

Retrieved, scanned, verified, and processed a wide variety of sensitive audio, electronic, and physical documents; regularly notified or updated assigned legal staff concerning system file and location.

Nauticus Group, New York, NY 05/2015 - 02/2016

Participant Profile Maintenance Analyst (Contract: American Musician Fund)

Performed diverse administrative processes including customer support, research, database management, mail processing, and distribution of faxes and special delivery items.

Provided outstanding customer service to clients including plan participants, pensioners, and beneficiaries via telephone, email, and website, answering questions, and verifying acknowledgement of address.

Consistently ensured accuracy of confidential participant profiles by utilizing exemplary attention to detail to identify and resolve any discrepancies.

Greystone Staffing, Brooklyn, NY 09/2013 - 03/2015

Lead Data Entry Clerk / Office Assistant (Contract: Riva Precision And Public Housing Committees)

Answered calls in a courteous and helpful manner, provided information or transferred to appropriate staff if unable to personally assist.

Scheduled meetings on behalf of department staff with internal groups and clients.

Updated the daily manifest of jewelry manufacturers, ensuring accurate documentation of quantity, department, and number of pieces for accurate compensation.

Performed data entry employing the open system production monitor switchboard to update the daily production logs under the Polish and Jewelry divisions.

Novitex (formerly Pitney Bowes), New York, NY 08/2011 - 02/2013

Records Management / Data Entry Clerk (Contract: Goldman Sachs)

Worked autonomously while performing data entry projects on behalf of the Private Wealth Management Group, Wealth Management, and Accounting Service Department.

Retrieved, prepared, and returned documents to globally distributed clients, strictly adhering to twenty-four-hour deadlines.

Managed special projects sent through archives ordering documentation and entered the information into the records system database making it available for future updates and inquiries.

TECHNOLOGIES

Remote Collaboration: Zoom, Skype, GoToMeeting, GoToWebinar, Google Workspace (Chat, Drive, Calendar, Gmail), DocuSign, Dropbox, WhatsApp, Microsoft (Outlook, Calendar), Reinsurance Desktop (RDT)

Document Management: Microsoft Office (Word, Excel, PowerPoint), Google Drive (Docs, Sheets, Slides)

Additional: Prolaw, Accutrac, Accurint, Max, Iron Mountain, Legal Key, Mobile and Android Barcode Scanner, DYMO Label Writer and Symbol Inventory Scanner, Pitney Bowes DM 575 Postage Mailing System

Skillfully adopting new technologies quickly and independently

EDUCATION

Design Coursework, Academy of Art University, San Francisco, California

High School Diploma, Brooklyn Academy High School, Brooklyn, New York

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