Legal Assistant Customer Service

CARL A. PATIENCE

Mobile – 831-***-****

E-Mail @ ****.*********@*****.***

LinkedIn @ linkedin.com/in/carl-patience-97a5251a/ CAREER EXPERIENCE

Sept. 2023-

Dec. 2023

June 2019-

April 2020

Jan. 2017-

June 2019

May 1997-

Nov 2000

Jan. 2000-

Jan. 2017

Oct. 2005-

July 2013

Paralegal/Legal Assistant, Law Office of Seth Goldstein, Monterey, CA – Research for trial preparation, record and file keeping, collaborate with paralegal team regarding projects and the preparation of files for trial, update lawbooks, create interrogatory and subpoena documents, transcription, photocopying, scanning, and binding documents for research, provide receptionist support, calling to set up court reporter appointment for deposition, and sort correspondence.

IT Trainer, Global Connections for Employment, Project Integration Life Cycle Sustainment, Monterey, CA – Instructed new users on new technology for making workflow more efficient for users, trained, and monitored computer program workflow system to train new users how to integrate the program with their workflow, managed feedback from users to make program more user-friendly and completed service ticket requests for programing issues.

Analyst, Global Connections for Employment, Monterey, CA – Performed full-case analysis and correction, of sponsor’s or beneficiaries for TRICARE benefits determination and documentation utilizing the Defense Eligibility Enrolment Records System (DEERS). Assisted clients with updates and corrections of their DEERS records and provided information and documentation needed to update DEERS records.

Call-Center, Customer Service Representative – Language Line Solutions, Monterey, CA – Processed incoming calls in the que to connect client with interpreter services and instructed customers how to use verbal and written translation services. Collected post-customer experience data regarding interpreter services and clients overall experience with Language Line Solutions.

Caregiver/ Co-Executor of Family Estate – Managed household and personal affairs for parents.

Tai Chi Instructor/Assistant – Dr. Weng Kung Fu School, Cupertino, CA - Taught strengthening stances for Tai Chi form including the short-modified version of Tai Chi form students.

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EDUCATION & PROFESSIONAL ASSOCIATIONS

Bachelor of Arts, Music Performance, San José State University

Paralegal Certification, University of California at Monterey Bay, College of Continuing Education

Member, Monterey County BAR Association

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