Customer Service Class A
Resume:
MELISSA FEATHER
***** ******** ***** *-**, #***
LYNNWOOD, WASHINGTON 98087 *******@*****.***
OBJECTIVE
To provide a Leading Company with outstanding work ethics, loyalty, leadership, and improved marketing numbers while obtaining personal growth and advancement potential. I am willing to relocate for said position.
EXPERIENCE
2021-Present Urban Renaissance Group Seattle, WA
Property Administrator
Processed all rent statements for two Class A high-rise properties.
Handle facilities management between PMO, Engineers and Vendors for multiple buildings.
Client management of vendors.
Create, arrange, and coordinate all Tenant events for both properties; as well as all parties and events for the PMO and Engineering departments.
Manage daily office work; including but not limited to answering calls, filing, ordering of all office supplies for both PMO & Engineering, tenant correspondences, etc.
Gather and record Vendor contract pricing numbers for new year budget preparations.
Coding of all invoices in Yardi for both properties verifying expenses with the annual budget.
Coding and Accounting of all credit card invoices for all PMO & Engineering cards.
Process and coding off all vendor invoices for two properties.
Process Certificates of Insurance for all vendors & tenants, and daily Passdowns.
Daily communication and coordination of property vendors and tenant vendors.
Prepare Tenant events and distribute holiday gifts.
Collect monthly “return to work” unique badging numbers for buildings sent to ownership
Oversight of tenant move in handbooks and security post orders.
Access badge auditing and creation.
Work with corporate management to facilitate new COI vendor.
Create and gather occupancy numbers for Sr. Chief Engineer and City of Seattle.
Manage incoming work order assignments in Corrigo, Building Engines and Prism.
Continually build rapport with PMO, Engineering and Tenants
Customer service – existing and new Tenants
Assist with Corporate charity events and blood drives.
2020-2021 COUNTRY Financial Arlington, WA
Licensed Agent
Fully licensed insurance agent for Life, Health, Property and Casualty insurances
Increase monthly, quarterly, and annual revenue for both new business and renewal business
Continue to build residual income with every 6 months and annual policy
Work to continually increase numbers with marketing events, networking groups, trade shows, fairs & festivals, and local business events
Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs
Increase sales through commercial business policies
Track personal performance with steady growth monthly, quarterly, and annually
Continually build rapport with local apartment and condominium complexes to drive rental insurance needs
Customer service – existing and new clients, apartment managers, network marketing groups, etc.
2019-2020 Allstate Insurance, The Chadwick Family Agency Las Vegas, NV
Licensed Sales Producer
Fully licensed insurance agent for Life, Health, Property and Casualty insurances
Increase monthly, quarterly, and annual revenue for both new business and renewal business
Work to continually increase numbers with marketing events and networking groups
Continually increase revenue in every product sold weekly, monthly, quarterly, and annually
Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs
Track personal performance with steady growth monthly, quarterly, and annually
Continually build rapport with local apartment complexes to drive rental insurance needs
Customer service – existing and new clients, apartment managers, network marketing groups, etc.
2015-Present WineLifeParis NE Texas/Nationwide
Independent Wine Ambassador
Independent Sales and Marketing for over 20 wineries in both France and Californian throughout the US as an owner of my own direct sales business
Increase personal and team member sales and tasting numbers with both new business and reorder business
Continuously increase revenue and personal sales in every aspect working daily, weekly, monthly, quarterly, and annually
Continue a rapport building association with business owners to promote their visibility through custom labeling of wines
Perform recruitment and training of new independent Ambassadors and their personal businesses both in the field and with business computer applications
2017-2019 Combined Insurance/A CHUBB Company NE Texas & Las Vegas, NV
Account Executive
Fully licensed insurance agent for Life, Health, Accident, Property and Casualty Insurance
Selling and marketing all products offered by Combine Insurance
Increase personal and team member sales with both new business and existing business
Continuously increase revenue and personal sales in every aspect working daily, weekly, monthly, quarterly, and annually
Continue a rapport building association with business owners to promote referral business and add-on business with existing clients
Perform recruitment and field training of new prospective agents
2016-2017 Texas Farm Bureau NE Texas
I.S.R.
Fully licensed insurance agent for Life, Health, Property and Casualty insurances
Increase monthly, quarterly, and annual revenue for both new business and renewal business
Work to continually increase numbers into the non-profit memberships
Continually increase revenue in every product sold weekly, monthly, quarterly, and annually
Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs
Prepare weekly, monthly, and quarterly reports for management
2014-2015 N.F.I.B. NE Texas/SE Oklahoma
FSR
Controlled Sales and Marketing for over 17 counties in both Northeastern Texas & South/Southeastern Oklahoma
Increased territory numbers with both new business and renewal businesses
Continuously increase revenue in every county worked weekly, monthly, quarterly, and annually
Continue a rapport building association with business owners
Prepare weekly, monthly, and quarterly reports for management
Perform training of new hires both in the field and with business computer applications
Assist in the hiring process with manager by performing job sampling, ride-alongs, digital application training, etc.
2011-2013 Hibu, Publishers of Yellowbook NE Texas/SE Oklahoma
Client Services Rep
Premise Sales and Marketing for local, regional, and national clients for their print, website, multimedia and digital advertising and marketing
Prepared daily and weekly reports for self and manager
Meet or exceed monthly, quarterly, and annual sales quotas
Continue a rapport building association with clients for a long-term, mutually beneficial business relationship
Build spec ad copy for clients to be submitted to the graphics department for print media, digital media, websites, and multimedia
2008-2009 Hilton Grand Vacations Club Las Vegas, Nevada
Call Center Supervisor
Marketing of vacation ownership
Managed team of up to 22 sales agents; as well as facilitate the continuous training of staff, both individually and as a team
Prepared weekly employee reviews – including, but not limited to, weekly packages sales, six-week accumulative package sales, cancellations, percentage of closings, etc.
Executed verbal and written corrective actions in regard to staff production
Monitored staffs’ calls for consistency, accuracy, and sales ethics both daily and weekly
Worked with upper management to achieve company, call center and individual sales goals for the week, month, and quarter
2008-2008 Bluegreen Vacation Ownership Las Vegas, Nevada
OPC Marketing Manager/Event Coordinator
As manager for OPC and Greeter staff of over 10, was actively involved with hiring & training in all aspects of the marketing of Vacation Ownership Tours and Mini-Vacations; also, processed verbal and written disciplinary actions and performance reviews. Managed personal conflicts in a timely & discrete manner while maintain positive working relations with vendors at booth hotels
Worked with upper management to achieve company goals set fort the week, month, quarter and year for Tours, Mini-Vac’s, VPG and NQ’s; as well as, proactively worked together with the public to understand target clientele and coordinated meetings and rewards & recognition meetings. Continually maintained positive and productive working environment with all personnel
Monitored local competitors for gifting and locations. Worked with gifting vendors for OPC and Greeter comp’s for marketing the vendor’s locations; as well as securing new locations for permanent OPC booths & temporary special events
Assisted upper management to create and implement pay plans, incentives, spiffs, and over-ride compensation
Continued to increase numbers over the previous year by 75-110%
2007-2008 Hollywood Video Las Vegas, Nevada
Store Director (Manager)
Responsible for all aspects of store management and marketing
Provided supervision for staff of over 8 employees: including their hiring & training process. Ensured that staff provided superior customer service
Processed verbal and written disciplinary actions and performance reviews
Prepared monies for daily deposits, prepared & filed all store documents
Supervised stocking of store, inventory, ad’s etc. resulting in a quarterly inventory with a loss of less than 5%
2005-2007 Hilton Grand Vacations Club Las Vegas, Nevada
Marketing Manager
Managed IPC and Greeter staff of over 50 and wrote & implemented new corporate training manual for all new hires company wide
Hired and trained new IPC’s and Greeters in all aspects of the marketing of our Vacation Ownership Tours and Mini-Vacations; as well as, processed verbal and written disciplinary actions and performance reviews and processing termination paperwork
Worked with upper management to achieve company goals set for the week, month, quarter and year for Tours, Mini-Vac’s, VPG and NQ’s. All by setting company records for all goals weekly, monthly, quarterly, and annually
Proactively worked with the public to understand our target clientele
Coordinated rewards & recognition meetings; in addition to, maintaining positive and productive working environment with all personnel. Assisted upper management to create & implement pay plans, incentives, spiffs, and over-ride compensation
Worked with media for display ads and distribution of local publications to booths
Assisted in the negotiations of gifts for customers and managed conflicts in a timely and discrete manner; as well as, proactively settled customer complaints, concerns, and gifting issues; in addition to, follow-up with clients for feedback on the service they received by marketing/resort staff. Worked with gifting vendors for IPC and greeter comp’s for marketing the vendor’s locations
Worked with sales staff to verify NQ’s and charge backs
Maintained positive working relationships with vendors at booth hotels
1999-2005 On-Call Moving Services Las Vegas, Nevada
President/CEO
Tripled quarterly sales and gross revenues while managing a small office staff of 5 and moving staff of 12, and implemented new products that increased earnings by 23%
Designed marketing plan and layouts for local periodicals, newspapers, yellow pages, and flyer program
Daily interactions with local realtors, brokers, leasing agents and storage facilities
New contract layout and implementation; including all contract negotiations, leases, and agreements
Implemented new office policies and procedures for sales staff and booking agents. Prepared payroll, accounts payable and receivable
Director of Marketing
General office procedures; including but not limited to, filing, typing, telephone sales, corporate minutes, preparation of contracts, letters & legal documents, dispatch, payroll, and expense report preparation
Managed small office personnel, also assisted in designing & implementing new office policies & procedures for the Marketing team
Design and implementation of marketing plan for the corporation and its subsidiaries; in addition to, collaborating with the President/CEO and other corporate executives to expand the company’s representation in the community via local periodicals, yellow pages, newspapers, and flyer programs
Arrange office meetings, banquets, seminars and celebratory functions for both personnel and clients
Work closely with local advertising agencies to increase visibility of company
Prepare all corporate correspondences, contracts, and agreements
Implemented training course for new recruits – speeding profitability
EDUCATION
Florida Institute of Technology Melbourne, Florida
Bachelor’s Program for Forensic Psychology
Everest University Orlando, Florida
Associates in Paralegal Studies
South Carolina School of Real Estate Myrtle Beach, South Carolina
Real Estate Certificating and Licensing Obtained in 1994
University of Texas Mesquite, Texas
Majored in Business Management with a Marketing Minor
Paris Junior College Paris, Texas
Majored in Business Management with a Pre-Law Minor
REFERENCES
All references available upon request
*******@*****.***
12918 MUKILTEO SPDWY C-23, #284 • LYNNWOOD, WASHINGTON 98087 • 903-***-****
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