MELISSA FEATHER

***** ******** ***** *-**, #***

LYNNWOOD, WASHINGTON 98087 ad2ala@r.postjobfree.com

903-***-****

OBJECTIVE

To provide a Leading Company with outstanding work ethics, loyalty, leadership, and improved marketing numbers while obtaining personal growth and advancement potential. I am willing to relocate for said position.

EXPERIENCE

2021-Present Urban Renaissance Group Seattle, WA

Property Administrator

Processed all rent statements for two Class A high-rise properties.

Handle facilities management between PMO, Engineers and Vendors for multiple buildings.

Client management of vendors.

Create, arrange, and coordinate all Tenant events for both properties; as well as all parties and events for the PMO and Engineering departments.

Manage daily office work; including but not limited to answering calls, filing, ordering of all office supplies for both PMO & Engineering, tenant correspondences, etc.

Gather and record Vendor contract pricing numbers for new year budget preparations.

Coding of all invoices in Yardi for both properties verifying expenses with the annual budget.

Coding and Accounting of all credit card invoices for all PMO & Engineering cards.

Process and coding off all vendor invoices for two properties.

Process Certificates of Insurance for all vendors & tenants, and daily Passdowns.

Daily communication and coordination of property vendors and tenant vendors.

Prepare Tenant events and distribute holiday gifts.

Collect monthly “return to work” unique badging numbers for buildings sent to ownership

Oversight of tenant move in handbooks and security post orders.

Access badge auditing and creation.

Work with corporate management to facilitate new COI vendor.

Create and gather occupancy numbers for Sr. Chief Engineer and City of Seattle.

Manage incoming work order assignments in Corrigo, Building Engines and Prism.

Continually build rapport with PMO, Engineering and Tenants

Customer service – existing and new Tenants

Assist with Corporate charity events and blood drives.

2020-2021 COUNTRY Financial Arlington, WA

Licensed Agent

Fully licensed insurance agent for Life, Health, Property and Casualty insurances

Increase monthly, quarterly, and annual revenue for both new business and renewal business

Continue to build residual income with every 6 months and annual policy

Work to continually increase numbers with marketing events, networking groups, trade shows, fairs & festivals, and local business events

Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs

Increase sales through commercial business policies

Track personal performance with steady growth monthly, quarterly, and annually

Continually build rapport with local apartment and condominium complexes to drive rental insurance needs

Customer service – existing and new clients, apartment managers, network marketing groups, etc.

2019-2020 Allstate Insurance, The Chadwick Family Agency Las Vegas, NV

Licensed Sales Producer

Fully licensed insurance agent for Life, Health, Property and Casualty insurances

Increase monthly, quarterly, and annual revenue for both new business and renewal business

Work to continually increase numbers with marketing events and networking groups

Continually increase revenue in every product sold weekly, monthly, quarterly, and annually

Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs

Track personal performance with steady growth monthly, quarterly, and annually

Continually build rapport with local apartment complexes to drive rental insurance needs

Customer service – existing and new clients, apartment managers, network marketing groups, etc.

2015-Present WineLifeParis NE Texas/Nationwide

Independent Wine Ambassador

Independent Sales and Marketing for over 20 wineries in both France and Californian throughout the US as an owner of my own direct sales business

Increase personal and team member sales and tasting numbers with both new business and reorder business

Continuously increase revenue and personal sales in every aspect working daily, weekly, monthly, quarterly, and annually

Continue a rapport building association with business owners to promote their visibility through custom labeling of wines

Perform recruitment and training of new independent Ambassadors and their personal businesses both in the field and with business computer applications

2017-2019 Combined Insurance/A CHUBB Company NE Texas & Las Vegas, NV

Account Executive

Fully licensed insurance agent for Life, Health, Accident, Property and Casualty Insurance

Selling and marketing all products offered by Combine Insurance

Increase personal and team member sales with both new business and existing business

Continuously increase revenue and personal sales in every aspect working daily, weekly, monthly, quarterly, and annually

Continue a rapport building association with business owners to promote referral business and add-on business with existing clients

Perform recruitment and field training of new prospective agents

2016-2017 Texas Farm Bureau NE Texas

I.S.R.

Fully licensed insurance agent for Life, Health, Property and Casualty insurances

Increase monthly, quarterly, and annual revenue for both new business and renewal business

Work to continually increase numbers into the non-profit memberships

Continually increase revenue in every product sold weekly, monthly, quarterly, and annually

Continue a rapport building association and customer service relationship with individuals and business owners to service their insurance needs

Prepare weekly, monthly, and quarterly reports for management

2014-2015 N.F.I.B. NE Texas/SE Oklahoma

FSR

Controlled Sales and Marketing for over 17 counties in both Northeastern Texas & South/Southeastern Oklahoma

Increased territory numbers with both new business and renewal businesses

Continuously increase revenue in every county worked weekly, monthly, quarterly, and annually

Continue a rapport building association with business owners

Prepare weekly, monthly, and quarterly reports for management

Perform training of new hires both in the field and with business computer applications

Assist in the hiring process with manager by performing job sampling, ride-alongs, digital application training, etc.

2011-2013 Hibu, Publishers of Yellowbook NE Texas/SE Oklahoma

Client Services Rep

Premise Sales and Marketing for local, regional, and national clients for their print, website, multimedia and digital advertising and marketing

Prepared daily and weekly reports for self and manager

Meet or exceed monthly, quarterly, and annual sales quotas

Continue a rapport building association with clients for a long-term, mutually beneficial business relationship

Build spec ad copy for clients to be submitted to the graphics department for print media, digital media, websites, and multimedia

2008-2009 Hilton Grand Vacations Club Las Vegas, Nevada

Call Center Supervisor

Marketing of vacation ownership

Managed team of up to 22 sales agents; as well as facilitate the continuous training of staff, both individually and as a team

Prepared weekly employee reviews – including, but not limited to, weekly packages sales, six-week accumulative package sales, cancellations, percentage of closings, etc.

Executed verbal and written corrective actions in regard to staff production

Monitored staffs’ calls for consistency, accuracy, and sales ethics both daily and weekly

Worked with upper management to achieve company, call center and individual sales goals for the week, month, and quarter

2008-2008 Bluegreen Vacation Ownership Las Vegas, Nevada

OPC Marketing Manager/Event Coordinator

As manager for OPC and Greeter staff of over 10, was actively involved with hiring & training in all aspects of the marketing of Vacation Ownership Tours and Mini-Vacations; also, processed verbal and written disciplinary actions and performance reviews. Managed personal conflicts in a timely & discrete manner while maintain positive working relations with vendors at booth hotels

Worked with upper management to achieve company goals set fort the week, month, quarter and year for Tours, Mini-Vac’s, VPG and NQ’s; as well as, proactively worked together with the public to understand target clientele and coordinated meetings and rewards & recognition meetings. Continually maintained positive and productive working environment with all personnel

Monitored local competitors for gifting and locations. Worked with gifting vendors for OPC and Greeter comp’s for marketing the vendor’s locations; as well as securing new locations for permanent OPC booths & temporary special events

Assisted upper management to create and implement pay plans, incentives, spiffs, and over-ride compensation

Continued to increase numbers over the previous year by 75-110%

2007-2008 Hollywood Video Las Vegas, Nevada

Store Director (Manager)

Responsible for all aspects of store management and marketing

Provided supervision for staff of over 8 employees: including their hiring & training process. Ensured that staff provided superior customer service

Processed verbal and written disciplinary actions and performance reviews

Prepared monies for daily deposits, prepared & filed all store documents

Supervised stocking of store, inventory, ad’s etc. resulting in a quarterly inventory with a loss of less than 5%

2005-2007 Hilton Grand Vacations Club Las Vegas, Nevada

Marketing Manager

Managed IPC and Greeter staff of over 50 and wrote & implemented new corporate training manual for all new hires company wide

Hired and trained new IPC’s and Greeters in all aspects of the marketing of our Vacation Ownership Tours and Mini-Vacations; as well as, processed verbal and written disciplinary actions and performance reviews and processing termination paperwork

Worked with upper management to achieve company goals set for the week, month, quarter and year for Tours, Mini-Vac’s, VPG and NQ’s. All by setting company records for all goals weekly, monthly, quarterly, and annually

Proactively worked with the public to understand our target clientele

Coordinated rewards & recognition meetings; in addition to, maintaining positive and productive working environment with all personnel. Assisted upper management to create & implement pay plans, incentives, spiffs, and over-ride compensation

Worked with media for display ads and distribution of local publications to booths

Assisted in the negotiations of gifts for customers and managed conflicts in a timely and discrete manner; as well as, proactively settled customer complaints, concerns, and gifting issues; in addition to, follow-up with clients for feedback on the service they received by marketing/resort staff. Worked with gifting vendors for IPC and greeter comp’s for marketing the vendor’s locations

Worked with sales staff to verify NQ’s and charge backs

Maintained positive working relationships with vendors at booth hotels

1999-2005 On-Call Moving Services Las Vegas, Nevada

President/CEO

Tripled quarterly sales and gross revenues while managing a small office staff of 5 and moving staff of 12, and implemented new products that increased earnings by 23%

Designed marketing plan and layouts for local periodicals, newspapers, yellow pages, and flyer program

Daily interactions with local realtors, brokers, leasing agents and storage facilities

New contract layout and implementation; including all contract negotiations, leases, and agreements

Implemented new office policies and procedures for sales staff and booking agents. Prepared payroll, accounts payable and receivable

Director of Marketing

General office procedures; including but not limited to, filing, typing, telephone sales, corporate minutes, preparation of contracts, letters & legal documents, dispatch, payroll, and expense report preparation

Managed small office personnel, also assisted in designing & implementing new office policies & procedures for the Marketing team

Design and implementation of marketing plan for the corporation and its subsidiaries; in addition to, collaborating with the President/CEO and other corporate executives to expand the company’s representation in the community via local periodicals, yellow pages, newspapers, and flyer programs

Arrange office meetings, banquets, seminars and celebratory functions for both personnel and clients

Work closely with local advertising agencies to increase visibility of company

Prepare all corporate correspondences, contracts, and agreements

Implemented training course for new recruits – speeding profitability

EDUCATION

Florida Institute of Technology Melbourne, Florida

Bachelor’s Program for Forensic Psychology

Everest University Orlando, Florida

Associates in Paralegal Studies

South Carolina School of Real Estate Myrtle Beach, South Carolina

Real Estate Certificating and Licensing Obtained in 1994

University of Texas Mesquite, Texas

Majored in Business Management with a Marketing Minor

Paris Junior College Paris, Texas

Majored in Business Management with a Pre-Law Minor

REFERENCES

All references available upon request

ad2ala@r.postjobfree.com

12918 MUKILTEO SPDWY C-23, #284 • LYNNWOOD, WASHINGTON 98087 • 903-***-****

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