Ashley Hardee--Turner

856-***-****

ad2al7@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Medical Solutions(Omaha,NE) Remote

(04/2022-10/2023)

Credit and collections analyst

● Collaborated with credit associates and references to exchange credit information on clients, and prepared reports on the risks in lending money to certain clients

● Assess credit risks associated with applicant requests, determine repayment abilities, and relay findings to the manager

● Stayed up-to-date on financial industry trends to make implementable recommendations about procedural/policy changes

● Business to business collections for staffing agency

● Send monthly aging/ or statement of account

● Communicate with Sales Associates and Senior management on all risk and collection efforts.

● Perform analysis on customer accounts.

● Identify and investigate first payment default accounts

● Negotiate satisfactory repayment plans.

● Mitigate risk loss and Credit risk

● Identify, research and resolve cash application error and unapplied or misapplied cash posting including overpayments misdirects payments and manage NSF or decline Credit card payments

● Processed client files and updated client accounts daily

● Handled all customer service duties including inbound/outbound calls Canon Solutions America, Inc, Burlington, NJ (09/2018-04/2022) Credit and Collections Representative

● Collection on accounts portfolio of commercially business equipment

● Review all A/R balance. Prepare and develop Charge off account for the month

● Develop reports of profit and potential loss for the department.

● Communicate with Sales Associates and Senior management on all risk and collection efforts.

● Perform analysis on customer accounts.

● Identify and investigate first payment default accounts.

● Negotiate satisfactory repayment plans...

● Mitigate risk loss and Credit risk..

● Identify, research and resolve cash application error and unapplied or misapplied cash posting including overpayments misdirects payments and manage NSF or decline Credit card payments

● Managed multi line phones and used automatic dialer

● Processed client files and updated client accounts daily

● Handled all customer service duties including inbound/outbound calls Temporary – A/R and Collections

American Water Company (04/2018-08/2018)

Interline Brands (12/2016- 6/2017)

Collections Representative

● B2B collections

● Worked directly with Order release, Credit, accounts receivable & cash to Achieve the maintenance and monitoring Delinquent accounts With the objective of clearing past due amounts

● Monitored and maintained over 1500 accounts With an AR balance of $ 6.8 million

● Performed Skiptracing an updated customer data in the ERP system

● Worked closely with sales representatives to resolve customer issues

● Processed credit card and RPO payments using ERPM bill trust portals

● Used excel to produced standard aging reports And invoice summaries

● Applied training and persuasive communication Strategies to Overcome objectives and achieve performance goals on a quarterly basis

Subaru of America (10/2016-12/2016)

Systech International (7/2016-8/2016)

Red Lion Insulation/Truteam (6/2015--5/2016)

Accounts Receivable Rep

● Responsible for handling all business to business collections duties

● Made inbound and outbound calls and called 50--100 accounts a day

● Handle upwards of 800+ accounts from 30--120 days

● Processed payments by check and credit cards

● Create Excel report to track payments

● Pivot tables and vlookups on excel

● Mail invoices and statements to clients daily

● Process AIA(American Institute of Architects) billing

● Created letters for final demand of payment

SRA Associates, Hi-N-ella, NJ 12/2014- -3/2015

Collections Representative

● Responsible for third-party collections and making 200--350 calls on auto dialer

● Handled auto, credit card and home equity loan debt

● Handled all customer service inquiries and handling payment negotiation Phillips and Cohen Associates, Westampton, NJ 10/2013--9/2014 Collections Agent

● Responsible for third party collections for credit cards and student loans

● Managed multi line phones and used automatic dialer

● Processed client files and updated client accounts daily

● Handled all customer service duties including inbound/outbound calls Sallie Mae/Pioneer Credit Recovery, Moorestown, NJ 1/2012--5/2013 Case Worker

● Handled business to business collections

● Managed multi line phones for inbound and outbound calls

● Processed client files and schedule appointments

● Handled state taxes

● Created letters for payment plans, 60 days past due and final demand for payment Software

Microsoft Word, Excel, Outlook, Microsoft Dynamics AX, ERP,Oracle, Netsuite, Tsys, Get Paid Education

Lincoln Technical Institute - Graduated 2008

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