SUMMARY

Diverse skill set including communication and facilitation with diverse demographic groups, leadership, teambuilding, extensive research and interviewing abilities, and reporting and administrative functions that are evidenced in my previous work history.

Proofreading and editing skills from years of experience as medico-legal records reviewer/editor/supervisor, with good command of English grammar, spelling and punctuation, and knowledge of medical terminologies gained from obtaining a bachelor’s degree in respiratory therapy.

EMPLOYMENT EXPERIENCE

Part-time Immigration Consultant June 3, 2021 - Present

Pontem Immigration Consultancy Inc., Toronto, Ontario

Personal private practice, providing professional immigration advice to clients who are seeking immigration pathways to Canada.

Independent Contractor – Translator/Editor March 2022 – December 2023

Universe Technical Translation, Inc., Houston, Texas, USA

Translation and editing of medical reports and correspondences from English to Tagalog within a quick turn-around-time. Source documents include but not limited to medical reports, medical authorization requests and promotional materials.

Assistant Manager January 2019 – December 2023

AWNX, Toronto, Ontario

Provide excellent customer service in retail industry by identifying client needs, presenting and answering questions about products.

Oversee day-to-day operations of the store

Provide training to new employees

Sales Associate October 2018 – January 2019

AWN, Toronto, Ontario

Provided excellent customer service in retail industry by identifying client needs, presenting and answering questions about products.

English as a Second Language Tutor September 2012 – May 2016

Beijing Hampson Education Training School, Shenzhen, PRC

Taught English as a second language on a one-on-one setting.

Demonstrated effective time management skills through developing lesson plans, preparing progress reports and completing other time sensitive tasks

U.S. Operations Production Supervisor – Medical Transcription October 2011 – April 2012

MxSecure Philippine, Inc., Makati City, Philippines

Supervise a team of Medical Language Specialists based in the USA, transcribing medical reports, ensuring that performance goals are met, and team output/performance support the overall KPI of US Operations.

Administrative Assistant II, Paediatrics Department April 2009 – April 2011

National guard Health Affairs/King Abdulaziz Medical City, Riyadh, Saudi Arabia

Responsible for providing administrative support to the department, including but not limited to (a) logging incoming and outgoing mails for easy tracking records, re-routing mails whenever is needed, (b) preparing and typing a variety of correspondences as required by the department, (c) acting as the primary contact for those seeking to make appointments, (d) providing secretarial support for the immediate superior, (e) attending and taking minutes of the meeting, (f) assisting immediate superior in related finance report preparations whenever is needed.

Was a member of the JCI Committee which developed the Departmental Policies and Procedures.

Was a member of the Pediatric Research Committee and has successfully organized the department’s 4th Annual Pediatric Research Day.

Handled different departmental committees including Pediatric Mortality Sub-Committee, Children’s Hospital Committee, Medical Practice Review Sub-Committee, and Autism Spectrum Disorders Multidisciplinary Committee.

Production Supervisor – Medical Records Review January 2008 – November 2008

eData Services Philippines, Inc., Makati City, Philippines

Responsible for training, organization and project development, aside from performing the functions of a reviewer.

Coordinated with US-based clients through correspondences and phone conversations to ensure efficient workflow.

Met target production output or quota and a quality standard set by management.

Works with other members of the department in setting and developing protocols and guidelines for new clients.

Together with other members of the team, plans and implements the training program for new reviewers, and recommends the action to be taken for each reviewer trainee.

Initially guides new reviewers in the performance of actual production work. May also be asked to verify and comment on the record reviews done by the new reviewers.

Updates the client protocols and disseminates such information to other reviewers.

Coordinates with members of other departments (e.g. Medical Transcription and Customer Service) with regard to other work requirements.

Updates other reviewers regarding company and departmental concerns.

Forms part of the committee/s tasked in planning and developing projects for the department (e.g. troubleshooting procedures, division of tasks, etc.)

Editor / Trainer / Lead Reviewer – Medical Records Review September 2001 – January 2008

eData Services Philippines, Inc., Makati City, Philippines

Edited record reviews and deposition transcripts, ensuring that each is clear and conforms with the English grammar standards and to particular style and format of each client.

Verifies the record review against the original documents for accuracy of statements.

Respiratory Therapist June 2001 – September 2001

Saint Luke’s Medical Center, Quezon City, Philippines

Performed therapeutic treatment and management of patients in ICU, neonatal unit, operating room, general wards, coronary care unit, and emergency department.

Developed good judgement, excellent interpersonal skills, and ability to maintain composure under critical medical situations.

Medical Transcriptionist July 2000 – August 2001

Outsource Transcription Philippines, Inc., Makati City, Philippines

Transcribed dictations by physicians and other healthcare professionals from the United States of America regarding patient assessment, workup, therapeutic procedures, clinical course, diagnosis, prognosis, etc., in order to document patient care and facilitate delivery of healthcare reports that are consistent and understandable with correct format, punctuation, capitalization, and spelling.

Developed abilities in transcribing, proofreading, formatting and editing to ensure accuracy and completeness of reports before turning over the transcribed files to the editor.

EDUCATION

Immigration Consultant Diploma Program January 2020- August 2020

Academy of Learning (Bay/Queen Campus), Toronto, Ontario

In good academic standing with the Immigration Consultant Diploma Program

Relevant Courses include: Administrative Law, Family Sponsorship, Refugee Protection, Temporary and Permanent Entry, and Ethics

Developing creative case strategies and examining relevant statues and regulations to assist with applications

Delivering cases in a staged moot hearing

Knowledgeable of the role of the executive branch of government and the principles of law that govern it

Bachelor of Science in Respiratory Therapy June 1996 - May 2000

Saints John & Paul Colleges, Makati City, Philippines

Developed broad understanding of working within professional teams in the healthcare environment and acquiring clinical skills for delivering patient-centered care.

Excellent critical thinking, writing, and communication skills in English

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