SKILL AND QUALIFICATIONS

Significant experience with creating daily manifest in a timely manner.

Radioman Communicator while serving in the United States Navy.

Advanced computer skills including knowledge in Microsoft Office Systems/Green MileTracking Systems

Proven record for meeting daily revenue goals.

Priority Scheduling based on work orders.

Observed and collected data.

Professional phone etiquette.

Experience providing excellent customer service with resourceful information.

Ability to resolve issues effectively and efficiently.

WORK EXPERIENCE

Dispatcher 2022 - 2023

Clover Electric, Cleveland, Ohio

Created accounts and set appointments.

Relayed accurate information to technicians concerning service calls.

Performed debriefing with technicians after task were finished and created follow ups when necessary.

Dispatched technicians to next service call and updated customers throughout the day.

Supported all installers and technicians with back-office necessities.

Dispatcher 2022 - 2022

Pilot Freight Services/Diakon Logistics, Middleburg Heights Ohio

Maintained the daily manifest for (how many drivers?) drivers.

Documented what stops were made and the time of arrival and departure.

Created reports for non-deliveries with explanation.

Created end of days reports for our contractors.

Maintained the coordination of the drivers with our contractors throughout the day.

Quality Assurance Specialist 2019 - 2021

AmeriMark Direct LLC, Cleveland, Ohio

Assisted in developing and tracking QA standards and metrics.

Provided guidance as it relates to any database enhancements and changes.

Developed test cases to be able to ascertain issues and certainties of QA.

Assisted in performing information systems check for the e-commerce customer database.

Screened incoming and outgoing calls for accuracy and compliance.

Dispatcher/Office Manager 2015 - 2019

Sherwood Food Distributors, Maple Heights, Ohio

Provided routes to drivers and maintain communications.

Monitored system performance with drivers and adjusted when necessary.

Defined and published driver schedules based on coverage and demand.

Prepared reports for Superior Management (load weights, number of pallets, etc.).

Independent Life Insurance Agent 2007 - 2016

Lincoln Heritage Life Insurance Company, Cleveland, Ohio

Solicited inquiring public life insurance products.

Scheduled potential clients for presentation.

Collected personal information such as medical history, financial details, and beneficiary data to create application for life insurance coverage.

Serviced existing policies and collected payments.

Liaison between the service department, sales, and underwriting, to assure all process and procedures are complete.

Mail Processor 2001 - 2006

U.S. Postal Service, Cleveland, Ohio

Oversaw daily processing of mail.

Assisted in quality control planning for sorting and distributing mail.

Assisted with internal mail inspections.

Communicated quality and service issues to manager.

Complied with all internal standards as it relates to safety.

EDUCATION

Life and Health Insurance License 2007 - 2007

Hondros College, Independence, Ohio

Technical Studies 1989 - 1991

Cuyahoga Community College, Parma, Ohio

MILITARY EXPERIENCE/VOLUNTEER

Radioman Communicator Honorable Discharge

United States Navy

Assisted in assuring all forms of communication was appropriately interpreted, transmitted, and relayed, as necessary.

Worked with all levels of service members and women as it relates to disseminating diverse types of information.

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