Work History

Manager/Waitress

Janiel

Lewis

Contact

Address

Brooklyn, NY 11236

Phone

347-***-****

E-mail

ad2akj@r.postjobfree.com

WWW

https://bold.pro/my/janiel-

lewis-231*********/556

Skills

Strategic planning

Staff Management

Policies and procedures

Business planning

Sales and marketing

Budgeting

Guest relations

management

Dining area maintenance

Guest relations

Cash handling

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Manager

RyRy's Kitchen And Catering, Queens, NY

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Onboarded new employees with training and new

hire documentation.

Maintained professional, organized, and safe

environment for employees and patrons.

Developed and maintained relationships with

customers and suppliers through account

development.

2022-01 -

Current

Manager

The Slope Lounge And Restaurant, Brooklyn, NY

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Maximized performance by monitoring daily

activities and mentoring team members.

Improved safety procedures to create safe working

conditions for workers.

Maintained professional, organized, and safe

environment for employees and patrons.

2019-05 -

2020-03

Waitress

Suede Hospitality Group, Brooklyn, NY

Maintained customer satisfaction by clarifying

questions about orders and specialty items.

Folded napkins and prepared silverware sets to

provide adequate supply for host station.

Bussed and reset tables to keep dining room and

work areas clean.

2016-01 -

2019-04

Wine service

Menu presentation

Hospitality service expertise

Upselling techniques

Accurate money handling

High-volume dining

Table setting knowledge

Guest seating arrangements

Daily specials memorization

Point of sale operation

Banquet coordination

Menu memorization

Performance improvement

Food running

Item promotion

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Waitress Supervisor

Round 2 Cafe, Brooklyn, NY

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Handled customer complaints professionally,

resolving issues through diplomatic

acknowledgment and commitment to service.

Upheld high standards of professionalism when

dealing with customer issues, supporting serving

staff, and waiting on tables.

Assigned work tasks and coordinated activities of

dining room personnel to provide prompt and

successful service to patrons.

2015-11 -

2016-12

Waitress

The Broadmoor Hotel, Colorado Springs, CO

Used cash registers and credit card machines to

cash out customers.

Greeted new customers, discussed specials, and

took drink orders.

Maintained customer satisfaction by clarifying

questions about orders and specialty items.

Bussed and reset tables to keep dining room and

work areas clean.

2015-04 -

2015-10

Restaurant Manager

Beaches Negril Resort And Spa, Westmoreland,

Jamaica

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Correctly calculated inventory and ordered

appropriate supplies.

Conducted health, safety, and sanitation process

evaluations to identify and remedy any violations

immediately.

Met, greeted, and encouraged feedback from

customers and used feedback to implement positive

changes within restaurant.

2013-01 -

2015-02

Accomplishments

Certifications

Supervised team of 10 staff members.

Achieved Restaurant of the Month.

Achieved Staff of the Month.

Keeping The Stars Guest Relations Training, The

Broadmoor Hotel- April 2015 to Present

2015-04

Sandals Hospitality Training Programme, Beaches Negril Resort and Spa- January 2013 to Present

2013-01

Contact this candidate