Customer Service Data Entry
Resume:
DINISHA
DUTTON
*************@*******.***
Jackson, OHIO 45640
Bold Profile
Steadfast Accounts Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Meticulous Accounting Manager offering 10+ years of superior performance in financial industry. Well-versed in payroll operations and best practices. Expert in Management with training in leadership and Excel I II, data entry, quickbooks enterprise, & Auto leap.
PROFESSIONAL SUMMARY
Auto & Truck Tire Center Inc - Accounts Manager
Jackson Ohio • 07/2016 - Current
WORK HISTORY
Educated clients on new products or services to increase customer engagement with brand.
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Generated financial and operational reports to assist management with business strategy.
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Liaised with marketing and sales teams to develop targeted campaigns.
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Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
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Educated clients on new products or services to increase customer engagement with brand
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Identified key entry points to enhance market penetration and maximize returns
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Monitored and analyzed customer feedback to identify opportunities for improvement
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Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
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• Developed and implemented strategies to increase client retention Coordinated with internal teams to facilitate prompt delivery of client projects
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Liaised with marketing and sales teams to develop targeted campaigns
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Generated financial and operational reports to assist management with business strategy
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Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
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Set clear sales goals to identify activities and behaviors to advance sales process and close deals
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Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
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Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
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• Managed payroll operations for team of 15 employees
• Built and strengthened long-lasting client relationships based on SKILLS
• Event Planning
• Cost Reviewing
• Managing Advertising Packages
• Talent Management
• Sales Reporting
Ashford University
Clinton, IA • 06/2013
Bachelor Of Administrative
Studies: Organizational Management
EDUCATION
Travelodge Inn & Suites - Hotel Manager
Grove City, OH • 06/2009 - 03/2014
accurate price quotes and customer-centric terms
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
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Evaluated client needs and developed tailored solutions to increase positive customer ratings
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Forecasted trends and recommended improvements based on financial risk analyses
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Completed filings and upheld strict compliance with regulatory agencies and supervisors
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• Managed payroll operations for team of 15 employees Identified partnership opportunities and established favorable business connections
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Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
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Collaborated with purchasing department to reconcile vendor invoices and facilitate payments
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Facilitated client satisfaction and renewed customer relations to drive growth
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Hired and trained new employees, demonstrating best methods for serving clients and guests.
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Assisted with development and distribution of marketing materials for facility.
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Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
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Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
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Oversaw day-to-day operations of 90-room hotel with staff of 20 employees
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Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
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Established and upheld high standards, promoting great customer service and assistance to guests
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Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
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Developed and implemented marketing strategies to promote hotel services
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• Increased customer service ratings through personable service
• Provided exceptional service and assistance to guests upon check-in Greeted and assisted guests by gathering information pertaining to reservations or requests
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• Implemented successful strategies to increase customer satisfaction Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
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Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions
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Offered appropriate reservation options based on expected attendees when coordinating events
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Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships
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Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly
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Monitored and evaluated performance of personnel to confirm compliance with standards
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Planned and executed marketing activities to improve property brand and increase revenue
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