Shelley A Lawrence

*** ***** ***** ***

Beaver Dams NY 14812

Cell Phone:607-***-****

ad2aha@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant/Finance with over 20 years of experience providing high level support within office and manufacturing settings. Possesses experience performing daily administrative related tasks such as managing phone lines, coordinating travel arrangements (international and domestic), as well as creating Excel spreadsheets and PowerPoint presentations. Highly capable of deescalating issues as they arise ensuring day to day operations flow smoothly. Maintaining accounts for all levels of customers. Willing to learn new programs and bring my knowledge to your company.

COMPUTER/TECHNICAL SKILLS

Microsoft Office (Word, Excel, Access, Exchange, PowerPoint, and VISIO), Skype,

Peoplesoft 8.0, ProCare and Kinder Connect, Worked with different share drives, Data Base Program for MSD sheets, ERP system

PROFESSIONAL EXPERIENCE

Quality Control Administrator

Siemens Energy - Painted Post, NYMarch 2023 to June 2022

Received in items from Trucking Companies that the company used both in the US and Other Countries.

Confirmed the manufactures specs to the Company specs. If anything was not engineer specifications we had a procedure to follow. Once everything was complete we could receive in.

Worked with all levels of company employers.

Normal items - scan, filed, communication with other employees.

Customer Service Representative

Navient Corporation. Pioneer Credit Recovery, Inc -

February 2020 to December 2022

Utilize the ability navigate through the system of record and web-based application portal.

CRC - Process and facilitating with claimants from getting the accounts complete (included walking them through the application, ID-ME, re-applying for Unemployment, anything I could help make easier)

Proof of Employment Department – Making sure information was received so could receive UI or PUA (Pandemic Unemployment Assistance)

Double checking if claimants had done fraud or should receive

Making sure that I provided accurate, clear and concise response to customer communication (included phone calls, emails or other approved forms of communications)

Made sure that I could do everything possible for the claimant (if issues received permission to transfer to main office) Couple claimants were upset and worked with them to be able to claim UI. Plus had a couple of claimants that talked harm to them and worked with them and made sure to contact supervisor

December 2018 to November 2019

PATHWAYS INC - Billing Specialist

Worked with 3 programs –

oDoing weekly billing

oWeekly maintaining accounts including collection if needed

oInput new customers

Double checked Accounts Payable / Receivable before finalizing

Worked with outside county programs for billing

Bank Deposits and balance accounts

September 2017 to October 2018

AIR-FLO MFG CO INC - Purchasing Buyer / Administrative (Contract)

Worked with consumable items and researched pricing for materials.

Contract management.

Contact with sales representatives and suppliers.

Received incoming merchandise and processed purchase orders.

Research for cost savings, freights and blanket orders.

Performed administrative duties which included company vehicle maintenance or vehicles going out the door.

Worked with Safety Coordinator on the MSD sheets for products and was setting up data base. Retrieval of

proper work gear for employees

2010 to 2017

CASELLA WASTE SYSTEMS (HAKES C&D LANDFILL)

Office Manager/ Administrative Assistant

PC Scales – Scale in trucks in and out and maintained cash customers.

Administrative – Purchase orders, Accounts Receivable and Payables.

Collection calls.

Enter new customers in system, UPS and Fed Ex packages and general administrative duties.

2008 - 2009

AMERIGAS - Customer Relation Representative

Balancing bi-weekly payroll accounts and daily checking accounts.

· Post daily service work orders and bulk ticket batches.

· Entering new customers.

· Maintaining busy phone lines for customer calls and new customers.

· Entering different contacts and negotiating prices for customers

1997 to 2008

Corning Inc.

Administrative Assistant /Procurement Aide/ Customer Service

Assigned to Diesel Plant, “C” Building, Erwin Plant, Sullivan Park, Shared Services

Prepared presentations, graphs, reports and spreadsheets related to a variety of programs and projects using Excel.

Processed purchase requisitions using Peoplesoft & EPR/Spart for administrative and engineering departments to ensure efficient and cost effective ordering of goods and services.

Administered Corning Specialty Materials (CSM) and Corning Procurement policies, procedures and guidelines.

Resolve supplies and CSM internal customer’s issues regarding purchase orders suppliers invoices/delivery and procurement issues by researching issues, determining corrective action and executive of those actions.

Provide procurement and administrative support to six CSM Plant Buyers and Procurement Managers.

Coordinated domestic and foreign travel arrangements which included airfare, hotel and scheduling meeting rooms.

Maintaining calendars.

Created PowerPoint presentations.

Planned and implement logistics for Process Excellence Training classes.

Maintained organizational charts in SOP.

Balancing bi-weekly payroll accounts and daily check and savings accounts.

Posting to general ledger and entering customer orders

Maintaining busy phone lines for customers calling in with orders.

Providing administrative support for 40 engineers including calendaring, coordinating, time sheets, SOP charts.

Coordinated telephone interviews. Scheduled for new recruits and summer interns.

Maintained/Created MTD (Material Technologies Division) Engineering Web . Maintained department and plant spending of projects and storeroom items.

Worked with Corporate Transportation to identify and implement cost reduction and deliver annual cost savings.

Redesigned MTD’s coaching program and functions.

EDUCATION/TRAINING

AAS, Office Science Technology – Corning Community College Diploma –

Corning Painted Post West High School Certificate –

BOCES Coopers Career Center

Corning Incorporated - Green Belt Certified

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