Adrian Sandoval

**** *********** *****.

Fairfield, CA 94534

Home#

Cell# 626-***-****

ad2agy@r.postjobfree.com

EDUCATION:

Computer Education Institute, Pomona, CA

(A+ and Networking courses) completed

Mount San Antonio College, Walnut, CA

SKILLS AND CERTIFICATIONS:

Certifications

A+ Certified

Network Plus

MCP IN XP

MCDST IN XP

Linux certification from MSAC

Skills

Certificates in Networking +/Hubbell, Linux, Lotus Notes. Worked in many Cloud systems in the last 22 years, including MS Azure Cloud, SharePoint, Microsoft 365, Microsoft Teams, MS SCCM, Active Directory for the last 20 years. Navision, Excel, Lotus Notes, MS Outlook, AS/400, Microsoft Windows 10, Windows 7, Windows Vista, Windows XP Home, Professional, Windows 2000 Server, PC Anywhere, Tivoli, Remedy, Peoplesoft, and VNC. Adobe Suit, Flash player, Have experience working with PCs, laptops, high-speed internet, Smartphones, Tablets, equipment, Nortel network phones, Cisco network phones, and all types of Network printers. Ticketing software, Remedy, Clarify, Peoplesoft, Solorwinds Service now, Salesforce, AWS, MS Teams, Cerner, Health Connect

Remote Applications

PC Anywhere, Tivoli, VNC, Dameware, Gotoassit, Teamviewer LANDesk, showmypc.

WORK HISTORY:

California Department of Public Health Help Desk Level 2 10/21- 06/23

Taking calls/ Password reset application support CalConnect

Salesforce support, setting up accounts for County Health Workers.

Working with MS Azure, setting up accounts, troubleshooting cloud work.

Monitoring Network alarms, checking email ques for tickets

Working with other Tiers of support in the remote network supporting each other as a team.

East Bay Tire Help Desk Level 2/ Desktop support, Fairfield, Ca 11/2019 – 02/2020

Imaging new PCs/ repairing old PC’s, IPads, Smart phones

Taking calls, resetting passwords, supporting emails office 365

Creating new Active Directory accounts/ email accounts as well in office 365

Troubleshoot printer issues, create service calls for outside vendors

Create tickets, for all issues worked on.

Inventory new IT equipment, along with old equipment

Follow up on IT related emails requesting assistance.

Santa Rosa Community Health / Help Desk Level 1/Desktop Support 6/2019 – 08/2019

Working tickets calling customers back to verify their issue

Trying to resolve their issues remotely, if not drive to the customers location

Created accounts in Active Directory, modify accounts, worked with email issues etc.

Worked on PCs, Laptops, Tablets, iPhone, desktop phones, printer issues

Password resets, application support for clinically, SCCM.

Alameda Healthcare Help Desk level 1, Oakland, Ca 09/2018 – 03/2019

Answering calls as they come into the que, assigning tickets based on priory level.

Supporting PCs, Printer issues, tablets, smartphones, remotely.

Supporting applications, email, Windows 7, 10, Medical software Creating account in Active Directory.

Watching the email que, voice mail messages, supporting phones, smartphones, etc.

Dealing with remote users, VPN, WMWare, cisco etc. SCCM.

Northbay Healthcare On call Help Desk & Desktop support, CA 10/2014 – 04/2018

Reasonable for all hours of coverage 7/24 as on call for help desk and TSA

Answer phones, fix problems remotely, monitor network systems, if they go down must contact our vender for support.

As TSA must maintain computer equipment in patient’s rooms, or other locations in the hospital or our clinics, pharmacy’s etc.

When working after hours only tech on duty, must monitor network systems, answer phones for the help desk, to assist customers with anything from system issues, printers, PC equipment, scanners, cellphones, desktop phones, etc.

Pushing out updates using SCCM, creating new accounts in Active Directory.

Mercury Insurance Level 1 help Desk, Rancho Cucamonga, CA 07/2011- 07/2014

Performed troubleshooting over the phone for all licensed insurance agents regarding our POS systems.

Supported internal Mercury employees using Windows 7on PC,s and Terminals.

Supported Printers for Mercury and open up tickets with Hewitt Packard to have them repaired if needed.

Supported MS Outlook 2007 & 2010 at Mercury, performed password resets for Mercury employee’s as well as for the insurance agents that would call in needing their passwords reset for the POS systems.

Supported Google apps for Mercury tablet users, as well as Kronos, & Service Now.

En Pointe Technologies Level 2 help Desk, Gardena, CA 05/2008- 07/2009

Performed troubleshooting of all pc applications including Office 2003/XP, Windows XP Professional, Anti-virus, Anti-spyware and in house proprietary application support.

Supported AS/400 systems, end user accounts, password resets, submitting service request for new accounts in Active Directory.

Supported Lotus Notes, MS Outlook and performed password resets in Active Directory accounts and email system.

Provided high level of customer service to customers.

Responded to and documented issues in Clarify ticketing Software. Opened, closed, and escalated trouble tickets when needed.

Kaiser Permanente Level I help Desk, Corona, CA 05/2007- 02/2008 (Contract)

Performed troubleshooting of all pc applications including Office 2000/XP, Windows XP Professional, Anti-virus, Anti-spyware and in-house proprietary application support.

Troubleshot hardware and software issues, responding to calls in a Helpdesk Call Center for Kaiser.

Supported Lotus Notes and performed password resets in Active Directory accounts and email system, created new accounts in Active Directory.

Remote into Linux boxes to reset servers. Responded to and documented issues in Remedy ticketing software. Opened, closed and escalated trouble tickets when needed.

UPS- Level II help Desk 08/2006 - 11/2006 (Contract)

Installation, configuration and support of Windows 2000/XP Professional and Office suite including Word, Excel and Outlook 2000/2003.

Technical phone support for all of internal UPS internal applications.

Supported AS/400, Windows OS, MS Outlook and password resets, created new accounts in Active Directory.

Technical support for all PC and Laptop computers including hardware and software installation, configuration and support.

Technical Support for printers, scanners, phone equipment, and remote into Linux printer servers.

First Level Technology POS Field Technician, Las Vegas, NV 06/2006 - 08/2006 (Contract)

Supported such clients as Wal-Mart, Express and large Casinos.

Troubleshot and repaired various types of POS machines.

Coordinated with internal helpdesk when needed to follow SLA’s.

Repaired PC’s, laptops and printers.

Hewitt Packard Technology, Ontario, CA Repair Technician 11/2002- 04/2004 (Contract)

Configured and Built PC, Servers, and Laptops.

Supervised assembly production line of PCs

Lead configuration and Repair Tech

Remote Troubleshoot and support customers over phone

Did evaluation of software and hardware

Contact this candidate