Sales Associate Customer Support

Kenneth W. Booker, Jr.

**** ******* *****, ******** ****, Texas 77489

Mobile: 346-***-****

*.**********@*****.***

OBJECTIVE:

I desire to obtain a professional position as a skilled technician where proven strengths in the areas of problem-solving and planning will contribute to a well-growth industry. I want to demonstrate my ability to work independently as well as an integral part of a team to achieve objectives and goals. EDUCATION:

Thurgood Marshall High School, Houston, TX, August 2002-May 2006

• GPA: 3.4 on a 4.0 scale

• Member of Boys Athletics Club (2004-2006)

• Vocational education for HVAC and carpentry

• Historian for Student Government Association (2005-2006)

• Member of National Honors Society

• Junior Achievement Award Recipient 2006 for contribution in college-readiness system designed for elementary and junior high students

• Diploma obtained May 2006

WORK EXPERIENCE:

Sales Associate/Inventory Coordinator, Coburn’s Supply Company, Houston, TX, February 2020-present

• Conduct inside and counter sales for plumbing, electrical, and HVAC

• Provide customer support to walk-in and telephone customers with selecting and purchasing products, while assisting the outside sales team with meeting customers’ expectations

• Create regular daily/weekly/monthly cycle counts per warehouse guidelines

• Perform cycle counts using man-lift and/or forklift

• Assist/cross train in other areas of warehouse receiving/order filling

• Track inventory of all equipment, maintenance supplies, and plumbing/electrical/HVAC parts with detailed accuracy daily using computerized log (Latitude/WMS system)

• Reseach and reconcile inventory discrepancies using Latitude/WMS system

• Read blueprint specifications for job take-offs and prepare submittals as needed

• Solicit feedback from customers regarding product offerings or services provided by the company, and resolve any customer complaints

• Organize and participate in weekly team meetings to discuss progress towards sales targets Robotic Welder/Production Worker, B&B Pipe & Industrial Tool, Houston, TX, May 2019- January 2020

• Assembled machinery, metal products, electrical equipment, appliances, and more according to directions

• Read blueprints, schematics, and other similar documentation, and build to those specifications

• Used various machines and hand tools to accomplish assigned tasks

• Maintained logs, records, and reports concerning production, machine maintenance, and product inconsistencies

• Maintained equipment and conveyors, and performed basic repairs when needed

• Performed product quality checks and maintenance inspections, and proposed adjustments to management

• Maintained inventory of tools, parts, and supplies through computer software Order Selector, 99 Cents Only Warehouse, Katy, TX, January 2018 - January 2019

• Operated electric pallet jacks and forklifts to transport products between warehouse aisles

• Verified accuracy of orders prior to loading onto delivery trucks

• Checked inventory levels and restocked shelves as needed

• Executed the picking, packing, shipping, and unloading of goods in an efficient manner Sales/Warehouse/Customer Associate, Ferguson Supply, LLC, Houston, TX, March 2013 - October 2017

• Worked alongside showroom sales consultants to aid customer needs by determining the best products and solutions

• Collaborated with other sales associates, operations coordinators, material handlers, and drivers to ensure efficient order and delivery system

• Utilized computer software such as Outlook and CRM tools to track interactions and sales

• Planned and executed small scale shipping operations

• Maintained organized paperwork and initiated preparations for next day tasks

• Briefed staff on material to be loaded and delivered, and aided in the process of shipping/receiving

• Verified tools and materials are correct for job delivery before truck leaves for distribution

• Established and enforced delivery schedules for truck drivers

• Performed delivery driver duties as needed

• Managed inventory of tools and consumables, and reported supply needs to General Superintendent when needed

Material Handling Lead Supervisor, Allied Fitting, LP, Houston, TX, April 2008 - November 2010

• Developed and implemented operational plans to ensure efficient workflow of daily tasks

• Facilitated inventory movement and liquidation

• Performed quality control checks on products prior to shipment

• Trained new hires on company policies, procedures, and processes

• Monitored daily operations for quality and adherence to work order specifications SKILLS:

• Excellent communication and interpersonal skills

• Organizational and time management skills acquired through education and work experiences

• Self-motivated and highly capable of learning new procedures and skills required to perform duties in an effective and efficient manner

• Strong ability to multitask and react well in fast-paced environments

• Computer skills include Microsoft Office (Word, Excel, PowerPoint, QuickBooks)

• General knowledge of trade skills such as carpentry, plumbing, electrical, painting, heating and cooling

• Excellent hand-eye coordination and manual dexterity for assembling products and handling equipment/machines as directed

• Ability to demonstrate safe handling of tools and equipment needed to perform duties in an efficient, effective and safe manner

• Ability to read and understand blueprints and schematics

• Forklift certification

• Typing: 55 WPM

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