Quieriston A. Frazier

**** ******** **.

Hampton, VA 23669

757-***-****

757-***-****

ad2ag7@r.postjobfree.com

Objective: Managing my own company while continuing my education in Business and Accounting and improving customer relation skills.

Professional Experience:

July 2022 to Present

Alorica; Verizon

Antario Pringle

Technical Support Representative Tier 2

* Provided additional service support for customer device and service area

* Provided coverage information for new and existing customers

* Additional troubleshooting for customer device

* Provided customer resolution regarding account and device access

Customer Account Representative

* Answer inbound calls regarding customer account, orders and devices

* Discussed and provided detailed account information

* Discussed and provided detailed billing information

* Discussed and offered quality devices and accessories

UPS Proactive Response (UPR)

July 2018 to July 2022

Patrick Ferguson, Manager

John Passmore

Juanita Douglas

UPS Proactive Response (UPR) Temporary Coach

* Provided assistance to new agents

* Assist with coaching and development of new agents

* Assist in delivering information in huddles

* Monitors and provides agents with feedback

* Makes attempts to resolve and deescalate concerns

Customer Account Representative

* Answered and handled calls regarding location and movement of medical shipments

* Respond to customer inquiries

* Provide quality customer service in reference to product information

* Provide feedback in reference to shipment travel and deliveries

* Makes attempts to resolve concerns

May 2018 to July 2018

Alorica; UPS

William Thorpe

Customer Service Associate

* Answered and handled calls regarding package location and delivery

* Provide quality customer service in reference to product information

October 2012 to February 2018

Chopper’s Snack Bar Ft. Eustis Va.

Carolton Butts

Andre Tynes

Brenda Nicely-Meade

Grill Cook and Second Cashier

* Prepare meals and service Military and Administrative Personnel

* Assist with preparation of meals

* Clean grill

* Assist with order and stock of inventory

* Clean dining area

* Sweep and mop floors

* Open and close establishment as of 2014

* Order and stock of inventory as of 2014

* Close and complete daily paperwork as of 2014

* Accurately counted the amount of checks and cash tendered daily to verify the register’s balance with the tape reading

July 2012 to April 2013

D’s Cleaning Service Chesapeake Va.

Terry D. Palmer

Cleaning Associate

* Sweep and mop sales floor for various department stores

* Buff and wax floors for various department stores

* Clean windows

* Clean living quarters on military bases

* Clean personal living quarters, such as homes and business

* Waste removal

* Dusting

* Cleaning of fixtures

December 2011 to June 2023

Child Care Provider Newport News Va. 23607

Dai’esha and Dorsey Roberts

Child care

* Clean home

* Prepare meals

* Take children to and from after school activities

February 2009 to December 2010

Sprint/ Nextel Hampton Va. 23666

Customer Life Cycle Representative

* Sales

* Data Entry

* Assisted with bill pay

* Improving Wireless Service

* Technical Support Specialist

* Assisted with cellular device issues

* Answered multi-line phones

* Submitted trouble tickets for device issues

* Activated cellular devices and connection cards

* Team lead

Account Services/ Life Cycle Verifier

* Confirming/ verifying that calls were handled professionally

* Assisted supervisors with daily agent request

* Updating team stats

* Team lead

August 2006 to September 2008

Teletech Holdings Inc. Hampton Va. 23666

Customer Service Representative

* Assisted customers with bill pay

* Data Entry

* Sales

* Answered multi-line phones

* Technical Support Specialist

* Troubleshooting Sprint/ Nextel and Powersource handheld devices

* Submitted trouble tickets and made account changes

* Activated connection cards

February 2006 to August 2006

The Scotsman Store Norfolk Va.

Sales Associate Cashier

*Greeted customers

*Assisted with the purchase of merchandise

* Organized Inventory

* Opened/ Closed Establishment

* Closed and completed daily paperwork

* Data Entry

* Stock merchandise

* Kept a clean and professional work environment

*Accurately counted the amount of checks and cash tendered daily to verify the register’s balance with the tape reading

June 2004 to August 2006

Labor Ready Temp Service Norfolk Va.

Laborer

* Promoted opening/ closing of stores

* Roofing

* Fire Watchman

* Cold storage… restocked/ repackaged frozen food items

* Cleaning service

* Organized inventory

May 2002 to February 2009

Child Care Provider Hampton / Newport News Va.

Child Care

* Cared for Children ages one (1) to fifteen (15)

* Provided save after school environment

* Prepared lunch/ assisted with dinner preparations

* Drove children to and from school

* Picked children up from school/ bus stop

* Assisted with the necessary cooking duties to ensure the on-time preparation of meal items

May 2005 to August 2005

Wawa Food Market Newport News Va.

Sales Associate Cashier

* Assisted with sales

* Operated and managed deli area

* Stocked/ restocked store items… Slurpee machine, freezer, shelves, iced coffee… etc.

* Monitor gas pumps, answer multi-line phones

*Assisted with the necessary cooking duties to ensure the on-time preparation of meal items

* Accurately counted the amount of checks and cash tendered daily to verify the register’s balance with the tape reading

April 2005 to July 2005

Soap N Suds Laundromat Newport News Va.

Laundry Attendant

* Assisted with dry cleaning service

* Cleaned small, medium and large washing machines

* Cleaned lint traps on dryers

* Answered multi-line phones

November 2004 to January 2005

Lillian Vernon Virginia Beach Va.

Package Handler

* Data Entry

* Submitted order information

* Answered multi-line phones

* Prepared orders on package floor

November 2004 to January 2005

United Parcel Services Newport News Va.

Package Handler

* Unloaded big rig transport trucks

* Loaded and unloaded delivery trucks

* Data Entry

* Assisted with the delivery of packages

March 2004 to September 2004

1776 Housekeeping Associates Williamsburg Va.

Housekeeper

* Cleaned, sanitized and made beds for one (1) to four (4) bedroom resort style rooms

* Refill guest requests

* Managing five (5) or more one (1) and two (2) bedroom buildings

* Removed soiled linen and performed laundry task on a daily basis+

* Vacuum,clean and prepare rooms for new guests

July 2002 to November 2002

Marine Corps Exchange Jacksonville NC.

Sales Associate Cashier

* Completed customer sales

* Managed inventory for housewares and multiple departments

* Stocked and restocked items

* Assisted as needed in other stores of the building

* Accurately counted the amount of checks and cash tendered daily to verify the register’s balance with the tape reading

November 2001 to May 2002

The Plow & Hearth Madison Va. 23227

Customer Service Representative

* Assisted with sales and orders for a variety of catalogs

* Assisted with orders for 1-800 flowers company

* Assisted with the return and reordering of items

June 2000 to April 2001

C.H.K.D. Thrift Store Hampton Va. 23666

Sales Associate Cashier

* Answer multi-line phones

* Assisted with the purchase/ return of items

* Assisted with the customer donations

* Assisted with pricing/ stocking of merchandise

* Open/ closed establishment

* Loaded/ unloaded delivery trucks

* Accurately counted the amount of checks and cash tendered daily to verify the register’s balance with the tape reading

Education:

September 1996 to June 2000

Hampton High School Hampton Va.

* Standard Diploma

Relevant Experience:

* Keyboarding/ Typing @ 55 to 65 wpm

* Knowledge in Microsoft Word, Excel, Office, Outlook and Salesforce

* Knowledge of and experience with retail cash register procedure

* Great filing and organizational skills

* Experience in handling confidential paperwork

* Ability to take accurate phone messages and deliver messages promptly

* Ability to work independently with little to no supervision

* Good customer-relations background

* Strong written and oral communication skills, fluent English

* Basic ability to identify, analyze and resolve issues

* Personal satisfaction from delivering only the best service

Achievements:

* Received certificate for Customer Service while working @ Marine Corps Exchange in Jacksonville NC.

* Received certificate for Inventory Inspection while working @ Marine Corps Exchange in Jacksonville NC.

* Managed all inventory for housewares and furniture department while working @ Marine Corps Exchange in Jacksonville NC.

* Received certificate for operating Deli slicer properly while working @ Wawa Food Market

* Received certificate for properly handling kitchen knives while working @ Wawa Food Market

* Received Servsafe food handling while working @ Choppers Cafe

* Received certificate of achievement in customer service

* Received certificate of achievement in UPR (UPS Proactive Response) Domestic Relations

* Received certificate of achievement in UPR (UPS Proactive Response) International Relations

References: Furnished upon request

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