Andrea Grout

Hacienda Heights, CA *****

626-***-****

ad2afs@r.postjobfree.com

Professional Summary

Housekeeping professional with 8-year background addressing guest requests and problems to maintain high satisfaction. Detail-oriented and punctual with good teamwork abilities, solid housekeeping experience and excellent interpersonal skills. Focused on exceeding performance and productivity targets. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Skills

Building maintenance

Residential cleaning

Cleaning techniques

Ordering cleaning supplies

Window cleaning

Vacuuming and sweeping

Mopping and sweeping

Housekeeping

Dusting furniture

Vacuuming

Ceiling fans

Cleaning bathrooms

Folding clean laundry

Sorting and washing laundry

Work History

November 2018 - October 2022

Andrea's Housekeeping - Hacienda Heights, Ca

Housekeeper Aide

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

Adhered to professional house cleaning checklist.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Restocked room supplies such as facial tissues for personal touch with every job.

Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Verified cleanliness and organization of storage areas and carts.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Operated electronic backpack vacuums and floor sweepers.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Rotated linens in storerooms and replenished when supplies ran low.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Sorted, laundered and put away various laundry items.

Handled requests for extra linens, toiletries and other supplies.

July 2012 - May 2017

Fallas Paredes - Hacienda Heights, Ca

Supervisor of Operations, Cashier

Worked closely with shift manager to solve problems and handle customer concerns.

Identified and resolved unauthorized, unsafe, or ineffective practices.

Greeted customers entering store and responded promptly to customer needs.

Addressed customer needs and made product recommendations to increase sales.

Restocked and organized merchandise in front lanes.

Welcomed customers and helped determine their needs.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Helped customers complete purchases, locate items, and join reward programs.

Stocked, tagged and displayed merchandise as required.

Built relationships with customers to encourage repeat business.

Assisted customers with returns, refunds and resolving transaction issues.

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

March 2007 - January 2009

Andrea's Home Time - La Puente, CA

Work From Home Agent

Contributed ideas, decision-making skills and good judgment to achieve objectives.

Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.

Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.

Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Followed up with customers about resolved issues to maintain high standards of customer service.

Trained staff on operating procedures and company services.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Cross-trained and backed up other customer service managers.

Managed timely and effective replacement of damaged or missing products.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Investigated and resolved customer inquiries and complaints quickly.

May 2003 - January 2004

Andrea's Personnel Care And Housekeeping Service - Hacienda Heights, Ca

Caregiver/Housekeeping Aide

Removed soiled sheets, washcloths and towels.

Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.

Prepared rooms with top-notch standards every time.

Trained other staff members by physically demonstrating complex tasks.

Adhered to optimal standards for cleanliness, appearance and service.

Transported soiled linens to laundry facilities.

Reported equipment malfunctions or breakdowns to your supervisor .

Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.

Dusted and polished surfaces to achieve attractive shine.

Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Disposed of trash and recyclables each day to avoid waste buildup.

February 1997 - April 1999

Mission Chrysler Jeep - Azusa Ca

Parts Sales Associate

Stocked and managed stock of parts.

Inspected parts for defects, removing damaged parts, and replacing with new ones.

Conducted cash handling, credit card transactions, and register closeout at end of business day.

Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.

Maintained extensive understanding of common problems and methods for repair.

Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.

Anouncements over Intercom, greeting customers.

Education

08/2012

Bpace Adult School Baldwin Park

No Degree Computer Networking

04/1997

Bryman College Rosemead

No Degree Medical Assisting

09/1995

Azusa High School Azusa, CA

High School Diploma

Certifications

Computer Training ( windows, microsoft) - 4 years

Medical assisting

Medical Assistant (caregiving/aide)

6 years

Medical assisting

Assisted in home/eldery patients and their needs.

Transportation/errands, light housekeeping.

Dressing/bathe, meal preparation, medication, kept them company.

Additional Information

I am very organized and punctual, and pay attention to detail.

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