KEYONA GLENN
ad2af0@r.postjobfree.com
ad2af0@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Executive Administrative Professional with a Secret Security Clearance offering twelve years of experience in the United States Army seeking a career with an organization that allows room for professional growth. Accomplished top results in a fast paced, challenging work environment. Possess a comprehensive background in administration, clerical, human resources, and office management. Career is supported by Diverse Military Schooling and Civilian Education and Training.
Leadership / Mentorship
Risk Management
Training / Development
Strategic Planning
Office Management
Financial Planning
Course Administration
Public Speaking/
Briefing/Commentator
Finance
Microsoft Office Suite
Public Speaking
Human Resources
Education Specialist/Research
and Development
Customer Relations
Administrative / Clerical
Conflict Resolution
Microsoft Office Software
Photography/Electronic
Digitalography
PROFESSIONAL EXPERIENCE
CX Loyalty (Chase Bank Travel Center) July 2023- August 2023
Customer Service Center
Process and refund Escalated Travel Claims to clients
Book and Schedule/ Coordinate Travel Business Correspondence
Purchase and Bill Cooperate Business and Leisure Travel Packages
Refund and purchase Travel reservations for Hotel/Car/ Flight/ Cruise/ Medical Travel
Loomis, Columbus Ohio June 2022-January 2023
Cash Management Teller
Deposit Monetary Values into Bank Institutions
Process Deposit Slips and Checks into account for Banks and Private Clients
Validate Bank Orders and verify accounts of the Bank Institutions
Vault Manager
Prepare Spring Tickets and Service Order with Withdrawal Amount that the Banks Request
Open and close the Money Vault
Ensure Every Bank Institutions Accounts Balances at the beginning and closing of each day
Ensure at all bank vaults are secured and accounted for at the end of each day
Prepare Federal Reserve Shipment Orders/ Transactions of the Bank Institutions
Coin Vault Teller
Prepare Coin Orders for Various Bank Institutions
Balance and Audit the various bags, boxes and rolled coins at the beginning and end of each day
UNITED STATES ARMY, Various June 2013-May 2013
Course Administrator
Currently serving as a Course Administrator developing instructional material, coordinating educational content, and incorporating current technology in specialized fields that provide guidelines to educators and instructors for developing curricula and briefing up to 80 participants.
Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials for school systems
Conduct or participate in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students
Advise more than 50 students on the proper use of materials and equipment and the implementation of school programs and procedures
Recommend, order, or authorize use of instructional materials, supplies, equipment, and visual aids designed to meet student educational needs and class standards
Interpret and enforce class education rules and regulations of the schoolhouse
Human Resource Clerk
Performed activities in the human resource area such as screening and recruiting for the United States Army, transporting classified documents to other departments, processed paperwork for over 350 incoming personnel and maintained up to date records.
Addressed up to 900 soldiers’ paperwork issues and helped resolve any discrepancies
Prepared and reviewed the necessary employment termination paperwork to ensure accurate completion
Conducted reference or background checks on all security clearance applications
Coordinated with management to develop and implement standard operating procedures to successfully cross-train all soldiers on various jobs within the department
Processed incoming personnel and manning report paperwork on open and closed positions within the department
Informed over 10 personnel of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities within the brigade
Interpreted and explained human resources policies, procedures, standards, and regulations to soldiers with questions or concerns
Customer Service Secretary
Answered inquiries and provided information to the customers, visitors, and other interested parties regarding activities conducted on base, the location offices, and employees within the organization.
Operated telephones to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greeted persons entering establishment and determined nature and purpose of visit
Transmitted information or documents to customers, using computer, mail, or facsimile machines
Successfully resolved any complaints from customers and secured a resolution
Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operated computers to work with pay records, invoices, balance sheets, or other documents
Processed and prepared memos, correspondence, travel vouchers, or other documents
Postal Clerk
Performed combinations of tasks in the mail room office, such as received letters and parcels; mailed postal cards, and stamped envelopes; placed mail in pigeon holes of mail racks or in bags; and examined mail for correct postage stateside and in support of Operation Iraqi Freedom.
Obtained signatures from recipients of registered or special delivery mail
Registered, certified, and insured letters and parcels
Checked mail in order to ensure correct postage and that packages and letters are in proper condition for mailing
Completed forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
Loaded vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
Delivered messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishment
EDUCATION / TRAINING
Herzing University, Bachelor of Science in Accounting Graduated August 2021
Central Texas College, Personal Finance Course
American Banker’s Association- Various Certificates
Defense Finance and Accounting Services- Accounting Certifications
University of Maryland College, English, Accounting General Education Courses
Human Resource Certificate, Pending 2025
Primary Leadership Development Course, 2003
Minneapolis Community Technical College: Payroll Course, Income Tax Course, Excel, QuickBooks & Accounting Classes
Culinary Arts Course, Serve Safe Course
College Of Southern Nevada, Accounting and Bookkeeping Course, Travel Software and Development Course