Stephany Hurtado

Joliet IL, *****

708-***-****

ad2aem@r.postjobfree.com

SKILLS:

* ***** ** **********

5+ years of hospitality/ customer service

Bilingual (Spanish & English)

EXPERIENCE

Pepes Mexican Restaurants / Multiple Locations Chicago land area - Waitress/ Manager January 2015 - December 2019

- Customer Service

- Manage 9 Locations

- Recruit

- Onboard new employees

- Hired, Trained, and coached 50+ staff members on customer service skills, food hand beverage knowledge and Proper attention to customers

- Resolve conflicts & issues

- Inventory checks and orders

- Cash handling

- Direct staff meetings with owners

- Efficient in silverware software, Toast POS

- Knowledgeable on labor laws

- Oversee income for every location weekly

- Payroll

- Schedules for all 9 restaurants

Agilant Solutions, Lisle IL - Senior HR Generalist January 2020 - June 2022

● Recruit Employees

● FULL cycle recruitment and Onboarding

● Conduct orientation for new hires

● Administer all staffing initiative and employee relations such as identifying understaffing, handling conflicts, coordinating staff termination decisions

● Weekly HR reports reflecting the departments work in terms of new hires, terminations, upcoming events & resolutions

● Employee retention programs

SMASHotels / theWit hilton Hotel, Downtown Chicago IL - HR Generalist

June 2022 - Current

● HRIS Technologies Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance

● Demonstrated success negotiating win-win compromises, developing team building programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

● HR Department Startup

● Employment Law

● FMLA/ADA/EEO/WC

● Mediation & Advocacy

● HR Policies & Procedures

● Staff Recruitment & Retention

● Employee Relations

● Alternative Dispute Resolution

● Benefits Administration

● HR Program/Project Management

● Orientation & Onboarding

●

● Training & Development

● Performance Management

● Organizational Development

EDUCATION

Joliet Junior College - INT. Business 2022

Joliet West HS - 2017

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